We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2632 results
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Decision Reference DRN-5516687
14 Aug 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5516687 The complaint Mr O complains that Revolut Ltd won’t refund the money he lost when he was the victim of a scam. What happened Sometime before September 2022, Mr O saw an advert for an investment company on a social media platform. He clicked on the link and was then contacte... (4 pages)View decision -
Decision Reference DRN-5331092
13 Aug 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5331092 The complaint Miss I complains that Revolut Ltd won’t refund payments made as part of a scam. What happened The full details of this complaint are well known to both parties. Briefly, on 29 May 2024, several payments totalling just under £1,300 were made from Miss I’s newly... (3 pages)View decision -
Decision Reference DRN-5334719
13 Aug 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5334719 The complaint Ms R complains that Revolut Ltd didn’t do enough to protect her from a scam. Ms R is being represented by a legal representative, but for ease of reading, I’ll refer to Ms R in my decision. What happened The detailed background to this complaint is well known... (2 pages)View decision -
Decision Reference DRN-5163027
13 Aug 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5163027 The complaint Mrs B complains that Revolut Ltd won’t refund the money she lost to a What happened The details of this complaint are well known to both parties, so I won’t repeat everything again here. However, in brief, Mrs B saw an advert for a company that purported to be ... (4 pages)View decision -
Decision Reference DRN-5752586
13 Aug 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5752586 The complaint Mr S is being represented by solicitors. He’s complaining about Revolut Ltd because it declined to refund money he lost as a result of fraud. What happened Sadly, Mr S fell victim to a cruel job scam. After responding to an advert on social media, he was contac... (5 pages)View decision -
Decision Reference DRN-5747806
13 Aug 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5747806 The complaint Mrs C is unhappy that Revolut Ltd won’t reimburse money she lost to a scam. Mrs C initially brought her complaint with the assistance of a professional representative but she is now representing herself. For ease I’ll refer to all the submissions as being from ... (10 pages)View decision -
Decision Reference DRN-5227920
13 Aug 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5227920 The complaint Mr A complains that Revolut Ltd won’t refund money he lost to a scam. Mr A is professionally represented, however, to keep things simple, I’ll refer to Mr A throughout my decision. What happened The background to this complaint is well known to both parties, so... (3 pages)View decision -
Decision Reference DRN-5687237
13 Aug 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5687237 The complaint Mr H complains that Revolut Ltd’s (“Revolut”) AI Chat Assistant provided incorrect information regarding its currency conversion mechanism which resulted in a payment being made from his GBP balance instead of using his USD balance first. What happened Mr H wis... (2 pages)View decision -
Decision Reference DRN-5450672
13 Aug 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5450672 The complaint Mr P is being represented by a member of his family. He’s complaining about Revolut Ltd because it declined to refund money he lost as a result of fraud. What happened Sadly, a member of Mr P’s family fell victim to an investment scam. Before the scam was uncov... (3 pages)View decision -
Decision Reference DRN-5389339
13 Aug 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5389339 The complaint Miss M is complaining about Revolut Ltd because it declined to refund money she lost as a result of fraud. What happened Sadly, Miss M fell victim to a cruel impersonation scam. On 14 December 2024, she received calls from scammers, claiming to be from the frau... (3 pages)View decision
