We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2632 results
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Decision Reference DRN-5749922
13 Aug 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5749922 The complaint Mr L complains that Revolut Ltd (‘Revolut’) won’t refund the payments he made as part of a scam. What happened On 25 October 2023, Mr L received a text about a missed delivery. The text included a link for Mr L to click to rearrange delivery. Mr L was asked to... (6 pages)View decision -
Decision Reference DRN-5749225
12 Aug 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5749225 The complaint Mr O is unhappy that Revolut Ltd won’t reimburse money he lost to a scam. Mr O has brought his complaint with the assistance of a professional representative, but for ease I’ll refer to all the submissions as being from Mr O. What happened On 22 July 2025 I iss... (7 pages)View decision -
Decision Reference DRN-5254581
12 Aug 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5254581 The complaint Mr P is unhappy that Revolut Ltd won’t reimburse money he lost to a scam. The complaint is brought on Mr P’s behalf by a professional representative. What happened The background to this complaint is well known to both parties, so I won’t repeat everything he... (4 pages)View decision -
Decision Reference DRN-5190344
12 Aug 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5190344 Complaint Miss D is unhappy that Revolut Ltd didn’t refund her after she reported falling victim to a scam. Background In late 2023, Miss D was the victim of a scam commonly referred to as a "safe account" scam. She received a phone call from someone claiming to be... (2 pages)View decision -
Decision Reference DRN-5572647
12 Aug 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5572647 The complaint Mr S complains Revolut Ltd (‘Revolut’) closed his account and won’t open a new a one for him. What happened Mr S had an account with Revolut. In August 2021, Revolut asked Mr S for some information to conduct source of funds checks. It asked Mr S for evidence ... (5 pages)View decision -
Decision Reference DRN-5497198
12 Aug 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5497198 The complaint Mr K is unhappy that Revolut Ltd haven’t refunded money he lost as a result of a scam. Mr K is being represented by a legal representative but for ease of reference I’ll only refer to Mr K here. What happened The detailed background to this complaint is well ... (7 pages)View decision -
Decision Reference DRN-5134973
11 Aug 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5134973 The complaint Mr H complains Revolut Ltd (“Revolut”) won’t refund the money he lost to a cryptocurrency investment scam. What happened I issued a provisional decision in July 2025 to explain why I thought Mr H’s complaint should be partially upheld. And I said I’d consider a... (6 pages)View decision -
Decision Reference DRN-5460314
11 Aug 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5460314 The complaint W, a limited company, has complained Revolut Ltd did nothing to identify and stop a fraudulent payment being made to one of their customer’s accounts. What happened W operates as a small business and holds an account with a bank that I’ll refer to as B. In Marc... (3 pages)View decision -
Decision Reference DRN-5466229
11 Aug 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5466229 The complaint Miss P complains that Revolut Ltd hasn’t reimbursed the money she lost to two separate scams in 2023. What happened Scam 1 Miss P says she invested in cryptocurrency with a company I’ll refer to as ‘P’ and realised she’d fallen victim to a scam when she was req... (4 pages)View decision -
Decision Reference DRN-5747642
11 Aug 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5747642 The complaint Mr E complains Revolut Ltd (“Revolut”) won’t refund the money he lost to a cryptocurrency investment scam. What happened I issued a provisional decision in July 2025 to explain why I thought Mr E’s’ complaint should be partially upheld. And I said I’d consider ... (6 pages)View decision
