We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2632 results
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Decision Reference DRN-5747358
11 Aug 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5747358 The complaint M complains that Revolut Ltd hasn’t refunded unauthorised payments that were made from its account. What happened On 19 January 2024, M’s director received a call from someone purporting to be from Revolut’s fraud department. They said someone had accessed M’s ... (4 pages)View decision -
Decision Reference DRN-5073046
11 Aug 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5073046 The complaint Mr M complains that Revolut Ltd didn’t do enough to protect him from the financial harm caused by an investment scam, or to help him recover the money once he’d reported the scam to it. What happened The detailed background to this complaint is well known to b... (6 pages)View decision -
Decision Reference DRN-5300805
11 Aug 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5300805 The complaint Mr C complains that Revolut Ltd hasn’t protected him from losing money to a scam. What happened The background to this complaint is well known to both parties, so I won’t repeat everything here. In brief summary, Mr C has explained that in February 2024 he mad... (2 pages)View decision -
Decision Reference DRN-5705456
11 Aug 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5705456 The complaint Miss F complains that Revolut Ltd won’t reimburse her money she lost to a scam. What happened In December 2024 Miss F fell victim to an employment scam, which involved completing tasks to earn commission. To fund the tasks, Miss F sent money from her high stree... (2 pages)View decision -
Decision Reference DRN-5216114
8 Aug 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5216114 The complaint Mrs S complains that Revolut Ltd has declined to reimburse payments that she made as part of an investment scam. What happened As the parties are familiar with the facts of this case, I’ll summarise them briefly. Mrs S responded to an advert about investing on ... (4 pages)View decision -
Decision Reference DRN-5015436
8 Aug 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5015436 The complaint Mr M complains that Revolut Ltd won’t refund money he lost when he was the victim of an investment scam. Mr M is represented by a firm that I’ll refer to as ‘R’. What happened The background to this complaint is well known to both parties and so I’ll only refer... (14 pages)View decision -
Decision Reference DRN-5209729
8 Aug 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5209729 The complaint Ms R complains that Revolut Ltd (“Revolut”) won’t refund her the money she lost after she fell victim to an Authorised Push Payment (‘APP’) scam. What happened The background to this complaint is well known to both parties and has been laid out in detail by ou... (4 pages)View decision -
Decision Reference DRN-5700447
7 Aug 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5700447 The complaint Mr N is being represented by a family member. He’s complaining about Revolut Ltd because it declined to refund money he lost as a result of fraud. To make things simpler, I’ll refer to submissions from his representative as if they came from Mr N himself. What ... (3 pages)View decision -
Decision Reference DRN-5304676
7 Aug 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5304676 The complaint Mr O has complained that Revolut Ltd won’t refund money he says he lost to a scam. What happened The details of the complaint are well known to both parties, so I will not repeat them again here in any detail. Instead, I will focus on giving the reasons for my ... (3 pages)View decision -
Decision Reference DRN-5740392
7 Aug 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5740392 The complaint Mr K is unhappy Revolut Ltd won’t refund payments he made as part of a scam. What happened At the end of 2023 Mr K met someone on a dating app, who turned out to be a scammer. The conversation eventually turned to what they did for work, and Mr K was introduced... (8 pages)View decision
