We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2448 results
-
Decision Reference DRN-5246700
22 Jul 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5246700 The complaint Mr V is being represented by solicitors. He’s complaining about Revolut Ltd because it declined to refund money he lost as a result of fraud. What happened Sadly, Mr V fell victim to a cruel investment scam. After responding to an advert on social media, he was... (6 pages)View decision -
Decision Reference DRN-5117017
22 Jul 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5117017 The complaint Mr K has complained Revolut Ltd did nothing to stop payments he made which turned out to be part of an employment advance fee scam. What happened In 2024 Mr K became aware of potential job opportunities through social media and got in touch with the individuals... (4 pages)View decision -
Decision Reference DRN-5707558
22 Jul 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5707558 The complaint Ms L is being represented by solicitors. She’s complaining about Revolut Ltd because it declined to refund money she lost as a result of fraud. What happened Sadly, Ms L fell victim to a cruel investment scam. She was contacted by the scammer after responding t... (7 pages)View decision -
Decision Reference DRN-5702279
22 Jul 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5702279 The complaint Mrs A complains that Revolut Ltd hasn’t refunded unauthorised transactions on her account. What happened In February 2024, Mrs A was contacted by an individual about an employment opportunity. Mrs A was told she needed to make some payments as part of this oppo... (4 pages)View decision -
Decision Reference DRN-4947582
22 Jul 2025 Revolut Ltd UpheldBanking and PaymentsDRN-4947582 The complaint Mr H complains that Revolut Ltd (“Revolut”) won’t refund the money he lost to an investment scam. What happened Mr H says he came across the fraudulent investment advertisement for a business I’ll refer to as ‘B’ on a social media site. The advertisement showed... (7 pages)View decision -
Decision Reference DRN-5706625
22 Jul 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5706625 The complaint Mr B complains that Revolut Ltd won’t refund payments he made as a result of a scam. What happened Mr B was the victim of an investment scam involving the following payments from his newly opened Revolut account: Ref. Date Description Amount 1 28 March 2023 Ca... (10 pages)View decision -
Decision Reference DRN-5601231
22 Jul 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5601231 The complaint Mr M is complaining about Revolut Ltd because it declined to refund money he lost as a result of fraud. What happened Sadly, Mr M fell victim to a cruel job scam. He was approached online and offered remote work that required him to complete sets of tasks. He w... (3 pages)View decision -
Decision Reference DRN-5551680
21 Jul 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5551680 The complaint Mr S is unhappy with Revolut Ltd. He opened an account in 2022 and kept accounts with it. Mr S said he kept the money in his “savings vault” and was told that this would earn him 2.5 to 5% interest. But he never received any interest. What happened Mr S said h... (3 pages)View decision -
Decision Reference DRN-4943004
21 Jul 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-4943004 The complaint Ms O is being represented by solicitors. She’s complaining about Revolut Ltd because it declined to refund money she lost as a result of fraud. What happened Sadly, Ms O fell victim to a cruel job scam after she was contacted on social media. As part of the sca... (3 pages)View decision -
Decision Reference DRN-5704309
21 Jul 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5704309 The complaint Miss M complains that Revolut Ltd won’t refund the full amount of money she lost to a scam. What happened Miss M says she paid a property developer £7,081.54 for her son which didn’t reach the intended recipient. When she checked the account details, she realis... (3 pages)View decision
1 of 245
Next
