We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2202 results
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Decision Reference DRN-5108848
3 Jun 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5108848 The complaint Ms M is unhappy that Revolut Ltd won’t reimburse money she lost to a scam. The complaint is brought on Ms M’s behalf by a professional representative. What happened The background to this complaint is well known to both parties, so I won’t repeat everything h... (13 pages)View decision -
Decision Reference DRN-5600188
3 Jun 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5600188 The complaint Mr W complains that Revolut Ltd hasn’t protected him from losing money to a scam. What happened The background to this complaint is well known to both parties, so I won’t repeat everything here. In brief summary, Mr W has explained that in April to May 2023 he... (9 pages)View decision -
Decision Reference DRN-5141765
3 Jun 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5141765 The complaint Mr F is being represented by solicitors. He’s complaining about Revolut Ltd because it declined to refund money he lost as a result of fraud. What happened Sadly, Mr F fell victim to a cruel investment scam. After responding to an online advert, he was contacte... (9 pages)View decision -
Decision Reference DRN-5220166
3 Jun 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5220166 The complaint Miss P complains that Revolut Ltd won’t reimburse her the money she lost after she fell victim to an Authorised Push Payment (“APP”) scam. What happened The background to this complaint is well known to both parties, so I won’t repeat it all in detail here. Bu... (2 pages)View decision -
Decision Reference DRN-5500683
3 Jun 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5500683 The complaint Mrs P complains about the service she received from Revolut Ltd (“Revolut”) when undertaking a source of wealth check. In particular, Mrs P wants to know why Revolut requires the information requested as she believes it to be intrusive, unnecessary and extends ... (3 pages)View decision -
Decision Reference DRN-5587106
3 Jun 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5587106 The complaint Mr A is being represented by a claims manager. He’s complaining about Revolut Ltd because it declined to refund money he lost as a result of fraud. What happened Sadly, Mr A fell victim to a cruel investment scam. His representative told us he was introduced to... (4 pages)View decision -
Decision Reference DRN-5305373
3 Jun 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5305373 The complaint Mr O complains that Revolut Ltd won’t refund money he lost when he was a victim of a scam. Mr O is professionally represented, however, to keep things simple, I’ll refer to Mr O throughout my decision. What happened The background to this complaint is well kn... (4 pages)View decision -
Decision Reference DRN-4997479
3 Jun 2025 Revolut Ltd UpheldBanking and PaymentsDRN-4997479 The complaint Mr V complains that Revolut Ltd (Revolut) is refusing to refund him the amount he lost as the result of a scam. Mr V is being represented by a third party. To keep things simple, I will refer to Mr V throughout my decision. What happened The background of this ... (8 pages)View decision -
Decision Reference DRN-5598985
3 Jun 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5598985 The complaint Ms T complains Revolut Ltd won’t refund payments she lost when she was the victim of a cryptocurrency investment scam. Ms T is professionally represented, however, to keep things simple, I’ll refer to Ms T throughout my provisional decision. What happened The b... (11 pages)View decision -
Decision Reference DRN-5583508
3 Jun 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5583508 The complaint Miss J complains that Revolut Ltd won’t refund money she lost when she was the victim of a scam. What happened The background to this complaint is well known to both parties, so I won’t repeat everything here. In summary, Miss J fell victim to an investment s... (3 pages)View decision
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