We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2448 results
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Decision Reference DRN-5363395
19 Jul 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5363395 The complaint Mr M is being represented by solicitors. He’s complaining about Revolut Ltd because it declined to refund money he lost as a result of fraud. What happened Sadly, Mr M fell victim to a cruel investment scam. After responding to an advert he saw on social media ... (5 pages)View decision -
Decision Reference DRN-4931620
18 Jul 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-4931620 The complaint Mr H complains that Revolut Ltd has declined to reimburse payments made in relation to a scam. What happened In August 2023 Mr H received a call from a scammer impersonating a well-known selling platform. He was convinced his account was at risk and that he nee... (3 pages)View decision -
Decision Reference DRN-5170586
18 Jul 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5170586 The complaint Mr M is unhappy that Revolut Ltd won’t reimburse money he lost to a scam. The complaint is brought on Mr M’s behalf by a professional representative. What happened The background to this complaint is well known to both parties, so I won’t repeat everything he... (5 pages)View decision -
Decision Reference DRN-5349901
18 Jul 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5349901 The complaint Mr R, via a representative, has complained that Revolut Ltd (“Revolut”) failed to refund the money he lost as part of an investment & ' What happened The details of this complaint are well known to both parties, so I will not repeat everything... (3 pages)View decision -
Decision Reference DRN-5252754
18 Jul 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5252754 The complaint Mr D is unhappy Revolut Ltd (“Revolut”) won’t reimburse him for the money he lost when he fell victim to a scam. What happened The details and facts of this case are well-known to both parties, so I don’t need to repeat them at length here. In short, Mr D was c... (3 pages)View decision -
Decision Reference DRN-5495133
18 Jul 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5495133 The complaint Mr H is complaining that Revolut Ltd didn’t do enough to prevent him from falling victim to an investment scam. The complaint is brought on his behalf by a professional representative but for ease I’ll mainly refer to Mr H here. What happened Mr H says that in ... (3 pages)View decision -
Decision Reference DRN-5701632
18 Jul 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5701632 THE COMPLAINT Mr S holds/held an account with Revolut Ltd (“Revolut”). Mr S’s complaint is about Revolut’s refusal to reimburse him money he says he lost due to a scam. Mr S is represented by CEL in this matter. However, where appropriate, I will refer to Mr S solely in th... (7 pages)View decision -
Decision Reference DRN-5701792
18 Jul 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5701792 The complaint Ms J is being represented by solicitors. She’s complaining about Revolut Ltd because it declined to refund money she lost as a result of fraud. What happened Sadly, Ms J fell victim to a cruel job scam. Her representative has said she was looking for work and w... (5 pages)View decision -
Decision Reference DRN-5521735
18 Jul 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5521735 The complaint Miss S complains that Revolut Ltd didn’t do enough to protect her from the financial harm caused by an advance fee scam, or to help her recover the money once she’d reported the scam to it. What happened The detailed background to this complaint is well known ... (4 pages)View decision -
Decision Reference DRN-5249242
18 Jul 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5249242 The complaint Mr W is unhappy that Revolut Ltd won’t reimburse money he lost to a scam. The complaint is brought on Mr W’s behalf by a professional representative. What happened The background to this complaint is well known to both parties, so I won’t repeat everything he... (7 pages)View decision
