We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2202 results
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Decision Reference DRN-5271810
3 Jun 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5271810 The complaint Miss I complains that Revolut Ltd won’t refund her the money she lost in a safe account scam. What happened The circumstances surrounding this complaint are well known to both parties, so I’ll summarise what I consider to be the key points. On 4 May 2024, Miss ... (5 pages)View decision -
Decision Reference DRN-5520028
3 Jun 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5520028 The complaint Miss L complains that Revolut Ltd won’t refund several payments she says he made and lost to a scam. What happened The background to this complaint is well-known to both parties, so I won’t repeat it in detail here. But in summary and based on the submission... (10 pages)View decision -
Decision Reference DRN-5014896
3 Jun 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5014896 The complaint Mr A is unhappy that Revolut Ltd won’t reimburse money he lost to a scam. What happened In September 2023 Mr A fell victim to what is known as a ‘job’ or ‘task’ scam. He was recruited by someone promising that he could earn money by carrying out simple online ... (8 pages)View decision -
Decision Reference DRN-5110613
3 Jun 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5110613 The complaint Ms G is complaining about Revolut Ltd because it declined to refund money she lost as a result of fraud. What happened Sadly, Ms G fell victim to a cruel investment scam. After responding to an advert she saw on social media offering attractive returns that app... (5 pages)View decision -
Decision Reference DRN-5596586
3 Jun 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5596586 The complaint Mrs A is complaining about Revolut Ltd because it declined to refund money lost as a result of fraud. What happened Sadly, Mrs A fell victim to a cruel investment scam. She says she received a cold call in August 2023 offering her the chance to invest in foreig... (3 pages)View decision -
Decision Reference DRN-5497500
2 Jun 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5497500 The complaint Miss S complains that Revolut Ltd won’t refund payments she didn’t make or otherwise authorise. Miss S is being represented by solicitors in this complaint. What happened The full details of this complaint are well known to both parties, so I’ll only provide ... (4 pages)View decision -
Decision Reference DRN-5497085
2 Jun 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5497085 The complaint Mr N on behalf of Company G complains that Revolut Ltd didn’t do enough to protect him from the financial harm caused by an investment scam. What happened The detailed background to this complaint is well known to both parties. So, I’ll only provide a brief ov... (2 pages)View decision -
Decision Reference DRN-5367340
2 Jun 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5367340 The complaint and background Mr A complains that Revolut Ltd (“Revolut”) won’t reimburse the money he lost to an investment scam. Our investigator didn’t uphold the complaint. He said that the payments were all relatively low in value – with the highest being for £200 – so d... (2 pages)View decision -
Decision Reference DRN-5463866
2 Jun 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5463866 The complaint X complains he was unable to use his Revolut Ltd debit card for some transactions when on a trip abroad. What happened The details of this complaint are well known to both parties so I’ll only summarise the main points. X travelled abroad in December 2024, on 1... (2 pages)View decision -
Decision Reference DRN-5596476
2 Jun 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5596476 The complaint Mr S complains that Revolut Ltd (“Revolut”) didn’t do enough to protect him when he fell victim to a scam. What happened In April 2023, Mr S made payments totalling over £7,000 to a cryptocurrency exchange. He believed he was investing his funds, having been in... (7 pages)View decision
