We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2448 results
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Decision Reference DRN-5434442
1 Jul 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5434442 The complaint Miss T is unhappy that Revolut Ltd won’t reimburse money she lost to a scam. The complaint is brought on Miss T’s behalf by a professional representative. What happened The background to this complaint is well known to both parties, so I won’t repeat everythi... (4 pages)View decision -
Decision Reference DRN-5659787
1 Jul 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5659787 The complaint Mr C is being represented by solicitors. He’s complaining about Revolut Ltd because it declined to refund money he lost as a result of fraud. What happened Sadly, Mr C fell victim to a cruel investment scam. After responding to an advert promoting cryptocurrenc... (7 pages)View decision -
Decision Reference DRN-5216522
1 Jul 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5216522 The complaint Mr L complains that Revolut Ltd won’t refund money he lost when he was a victim of a scam. What happened The background to this complaint is well known to both parties and so I’ll only refer to some key events here. In 2024 Mr L fell victim to task-based job sc... (4 pages)View decision -
Decision Reference DRN-5350256
1 Jul 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5350256 The complaint V, a Limited company, complain that Revolut Ltd has unfairly declined to refund two transactions made from its account after it was the victim of a scam. V’s director, Ms E, has appointed a professional representative to assist with this complaint, but for ease... (4 pages)View decision -
Decision Reference DRN-5318107
1 Jul 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5318107 The complaint Mr V complains that Revolut Ltd (‘Revolut’) won’t reimburse the funds he lost when he says he fell victim to a scam. What happened Mr V’s representative sent a letter of complaint to Revolut in May 2024. The letter said that between 23 January 2023 and 6 March ... (2 pages)View decision -
Decision Reference DRN-4966044
30 Jun 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-4966044 The complaint Mr C complains that Revolut Ltd didn’t do enough to protect him from the financial harm caused by a safe account scam, or to help him recover the money once he’d reported the scam to it. What happened The detailed background to this complaint is well known to ... (5 pages)View decision -
Decision Reference DRN-5574649
30 Jun 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5574649 The complaint Mr S complains Revolut Ltd (‘Revolut’) won’t reimburse over £44,000 that he lost when he fell victim to an cryptocurrency investment scam. What happened The detailed background to this complaint is well known to both parties. So, I’ll only provide an overview ... (3 pages)View decision -
Decision Reference DRN-4944465
30 Jun 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-4944465 The complaint Miss L complains that Revolut Ltd (“Revolut”) didn’t do enough to protect her when she fell victim to a scam. What happened The details of this complaint are well known to both parties, so I won’t repeat them in full here. Instead, I’ll summarise what happened ... (2 pages)View decision -
Decision Reference DRN-5133751
30 Jun 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5133751 The complaint Mrs S complains that Revolut Ltd won’t refund money she lost to a scam. What happened Mrs S received a message from someone claiming to be a recruiter offering a job role where she was required to promote products online. Mrs S was told she would earn commissio... (2 pages)View decision -
Decision Reference DRN-5099884
30 Jun 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5099884 The complaint Mr D is unhappy that Revolut Ltd didn’t reimburse him after he fell victim to a scam. What happened In April 2024, Mr D fell victim to a job scam. He had been applying for work through recruitment agencies and was eventually contacted on a messaging app by som... (4 pages)View decision
