We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2448 results
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Decision Reference DRN-5638545
30 Jun 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5638545 The complaint Mr P complains that Revolut Ltd has declined to reimburse a payment made in relation to a scam. What happened Mr P has described falling victim to a scam in February 2024. He says the scammer impersonated staff from a well-known selling platform and convinced h... (3 pages)View decision -
Decision Reference DRN-5259533
30 Jun 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5259533 The complaint Mr G is unhappy Revolut Ltd (“Revolut”) hasn’t reimbursed him after he fell victim to an investment scam. What happened The details of the complaint are well known to both parties, so I won’t go into too much detail again here. However, in summary, Mr G has bee... (3 pages)View decision -
Decision Reference DRN-5195555
30 Jun 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5195555 The complaint Mr B complains that Revolut Ltd won’t refund money he lost to a scam. A firm represents Mr B, but for ease, I have only referred to Mr B in this decision. What happened Mr B made the following transfers towards what he thought was a legitimate cryptocurrency in... (4 pages)View decision -
Decision Reference DRN-5198710
30 Jun 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5198710 The complaint Mr S complains Revolut Ltd (“Revolut”) didn’t do enough to protect him when he fell victim to a cryptocurrency investment scam. What happened Mr S says he saw an advert on social media for an investment opportunity in cryptocurrency, supposedly endorsed by a c... (5 pages)View decision -
Decision Reference DRN-5182102
30 Jun 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5182102 The complaint Mr B complains that Revolut Ltd didn’t do enough to protect him from the financial harm caused by an investment scam, or to help him recover the money once he’d reported the scam to it. What happened The detailed background to this complaint is well known to ... (6 pages)View decision -
Decision Reference DRN-5652197
30 Jun 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5652197 The complaint Mr T complains that Revolut Ltd (‘Revolut’) won’t refund the money he lost to an investment scam. He’s represented by a firm of solicitors. To keep things simple, I’ll refer to Mr T throughout this decision. What happened The background to this complaint is ... (5 pages)View decision -
Decision Reference DRN-4956860
27 Jun 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-4956860 The complaint Ms G complains that Revolut Ltd didn’t do enough to prevent the loss she suffered when she fell victim to a scam. What happened The detailed background to this complaint is well known to both parties. So, I’ll only provide an overview of some of the key events ... (5 pages)View decision -
Decision Reference DRN-5653925
27 Jun 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5653925 THE COMPLAINT Mrs B holds/held an account with Revolut Ltd (“Revolut”). Mrs B’s complaint is about Revolut’s refusal to reimburse her money she says she lost due to a scam. Mrs B is represented by CEL Solicitors (“CEL”) in this matter. However, where appropriate, I will re... (6 pages)View decision -
Decision Reference DRN-5135731
27 Jun 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5135731 The complaint Mr C is unhappy that Revolut Ltd won’t reimburse money he lost to a scam. What happened Mr C fell victim to a cryptocurrency investment scam after responding to an advert he found online. He was instructed to open a Revolut account on 6 April 2023 and made the ... (5 pages)View decision -
Decision Reference DRN-5159582
27 Jun 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5159582 The complaint Miss R complains that Revolut Ltd (Revolut) is refusing to refund her the amount she lost as the result of a scam. What happened The background of this complaint is well known to all parties, so I won’t repeat what happened in detail. In summary, Miss R was co... (3 pages)View decision
