We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1837 results
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Decision Reference DRN-5078844
14 Mar 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5078844 The complaint Mr H complains that Revolut Ltd (Revolut) is refusing to refund him the amount he lost as the result of a scam. Mr H is being represented by a third party. To keep things simple, I will refer to Mr H throughout my decision. What happened The background of this ... (4 pages)View decision -
Decision Reference DRN-5369726
14 Mar 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5369726 The complaint Mr R complains that Revolut Ltd (Revolut) is refusing to refund him the amount he lost as the result of a scam. Mr R is being represented by a third party. To keep things simple, I will refer to Mr R throughout my decision. What happened The background of this ... (10 pages)View decision -
Decision Reference DRN-5319868
14 Mar 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5319868 The complaint W complains that Revolut Ltd won’t refund money it lost when it was a victim of an impersonation scam. W is being supported in its complaint by a representative, but for ease, I’ll only refer to W in this decision. What happened The background to this complaint... (4 pages)View decision -
Decision Reference DRN-5025650
13 Mar 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5025650 The complaint Mr W is unhappy that Revolut Ltd (Revolut) won’t refund the money he lost after he fell victim to an Authorised Push Payment (“APP”) scam. What happened The background to this complaint is well-known to both parties, so I won’t repeat it in detail here, but in... (10 pages)View decision -
Decision Reference DRN-5049530
13 Mar 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5049530 The complaint Mrs N complains that Revolut Ltd won’t refund money she lost when she fell victim to an investment scam. Mrs N is being represented by solicitors in this complaint. What happened The detailed background to this complaint is well-known to the parties and has b... (4 pages)View decision -
Decision Reference DRN-4793854
13 Mar 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-4793854 The complaint Miss A complains Revolut Ltd didn’t do enough to protect her when she fell victim to an investment scam. In bringing this complaint Miss A is supported by a professional representative I’ll refer to as “C”. What happened Miss A said she was tricked into sendi... (7 pages)View decision -
Decision Reference DRN-5321318
13 Mar 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5321318 The complaint Mr O complains that Revolut Ltd hasn’t protected him from losing money to an investment scam. What happened The background to this complaint is well known to both parties, so I won’t repeat it in detail here. But in summary I understand it to be as follows. I... (10 pages)View decision -
Decision Reference DRN-5076660
13 Mar 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5076660 The complaint Mr C held/holds an account with Revolut Ltd (“Revolut”). Mr C’s complaint is about Revolut’s refusal to reimburse him money he says he lost due to a scam. What happened The circumstances of this complaint are well known to all parties concerned, so I will not r... (5 pages)View decision -
Decision Reference DRN-5227451
13 Mar 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5227451 The complaint and background Mr K complains Revolut Ltd won’t reimburse over £9,000 that he lost when he fell victim to an investment scam. Our investigator didn’t uphold the complaint. Revolut had intervened on one payment and had warned Mr K about investment scams, and sh... (2 pages)View decision -
Decision Reference DRN-5271681
13 Mar 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5271681 The complaint Mr V complains that Revolut Ltd won’t refund the money he lost to a scam. What happened Mr V’s sister, Miss M, fell victim to an employment scam. She was contacted via a messaging app and offered a job which required her to purchase tasks, she believed she cou... (3 pages)View decision
