We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2448 results
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Decision Reference DRN-5649682
27 Jun 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5649682 The complaint Mr T complains that Revolut Ltd didn’t appeal a rejected chargeback claim when he thinks it ought to have done and he has lost out as a result. What happened Mr T made two card payments, on 29 January 2024 and 1 February 2024, totalling £1,131.49, using his Re... (3 pages)View decision -
Decision Reference DRN-5101715
27 Jun 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5101715 The complaint Mr V is unhappy that Revolut Ltd haven’t refunded money he lost as a result of a scam. Mr V is being represented by a claims management company but for ease of reading I’ll only refer to Mr V in the decision. What happened The detailed background to this comp... (4 pages)View decision -
Decision Reference DRN-5263362
27 Jun 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5263362 The complaint Ms M complains that Revolut Ltd (“Revolut”) failed to refund money that Ms M lost as part of a scam. What happened Ms M was contacted by a person who said that Ms M could earn money by working for a company that I will call B. Ms M was told that she needed to r... (3 pages)View decision -
Decision Reference DRN-5398974
27 Jun 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5398974 The complaint Ms G complains that Revolut Ltd won’t refund money she lost to a scam. What happened The background to this complaint is well known to both parties so I won’t repeat it in detail here. Between May 2024 and June 2024 Ms G made seven payments to the sum of £92,37... (3 pages)View decision -
Decision Reference DRN-5164287
27 Jun 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5164287 The complaint Ms C complains that Revolut Ltd won’t return money she lost to a scam. What happened The background to this complaint is well known to both parties so I won’t repeat it in detail here. The transactions relevant to this complaint are as follows: Transaction Date... (3 pages)View decision -
Decision Reference DRN-5370006
26 Jun 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5370006 The complaint Mr R complains Revolut Ltd (“Revolut”) didn’t do enough to protect him when he fell victim to a scam. What happened Both parties are familiar with the circumstances of the complaint, so I’ll only summarise the details here. Mr R said he received calls and mes... (4 pages)View decision -
Decision Reference DRN-5649102
26 Jun 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5649102 The complaint L, an incorporated company, complains that Revolut Ltd won’t reimburse them for funds they sent as part of an email interception scam. They sent funds to a Revolut account and allege that Revolut didn’t take adequate steps to monitor suspicious activity on the ... (5 pages)View decision -
Decision Reference DRN-5649807
26 Jun 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5649807 The complaint A partnership which I’ll call ‘X’ complains that Revolut Ltd didn’t do enough to prevent the loss it suffered when it sent a payment to one of the Electronic Money Institution’s (EMI) customer accounts because of an alleged scam. The complaint is brought on X’... (6 pages)View decision -
Decision Reference DRN-5192149
26 Jun 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5192149 The complaint Mr B complains that Revolut Limited (“Revolut”) won’t refund the money he says he lost to a cryptocurrency investment scam. What happened Mr B has said he lost £45,843.30 to a cryptocurrency investment scam. He made 141 separate card payments from his Revolut a... (3 pages)View decision -
Decision Reference DRN-5367350
26 Jun 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5367350 The complaint Ms Z is unhappy Revolut Ltd won’t refund a payment she sent as part of a scam. What happened In August 2024 Ms Z says she found an advertisement on social media offering an account with Revolut. She registered her interest by leaving her details via an enquiry ... (7 pages)View decision
