We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1837 results
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Decision Reference DRN-5277630
13 Mar 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5277630 The complaint Miss M complains that Revolut Ltd won’t refund the money she lost after falling victim to a scam. What happened In December 2023, Miss M was contacted on a messaging app by someone who said they could offer her a job opportunity. Miss M says she’d been approac... (3 pages)View decision -
Decision Reference DRN-4910086
13 Mar 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-4910086 The complaint Mrs N has complained that Revolut Ltd (“Revolut”) failed to protect her from falling victim to a safe account scam and hasn’t refunded the money she lost in the scam. What happened The background of this complaint is already known to both parties, so I won’t r... (5 pages)View decision -
Decision Reference DRN-4878960
13 Mar 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-4878960 The complaint Miss A complains Revolut Ltd didn’t do enough to protect her when she fell victim to an investment scam. In bringing this complaint Miss A is supported by a professional representative I’ll refer to as “C”. What happened Miss A said she was tricked into sendi... (5 pages)View decision -
Decision Reference DRN-4908298
13 Mar 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-4908298 The complaint Ms E complains that Revolut Ltd won’t refund money she lost when she was the victim of a scam. A representative who I will call “F” complains on behalf of Ms E. What happened The background to this complaint is well known to both parties, so I won’t repeat it... (6 pages)View decision -
Decision Reference DRN-5152261
13 Mar 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5152261 The complaint Miss E complains that Revolut Limited won’t refund money she lost when she was the victim of a scam. Miss E is represented by a firm that I’ll refer to as ‘R’. What happened The background to this complaint is well known to both parties and so I’ll only refer t... (12 pages)View decision -
Decision Reference DRN-5111130
13 Mar 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5111130 The complaint Mrs K complains that Revolut Ltd won’t refund the money she lost when she was the victim of a scam. What happened In June 2023, Mrs K received a text message from someone who said they were from a recruitment agency and had a potential job for her. Mr K replie... (9 pages)View decision -
Decision Reference DRN-4937518
12 Mar 2025 Revolut Ltd UpheldBanking and PaymentsDRN-4937518 The complaint Mrs R complains that Revolut Ltd won’t refund money she lost when she fell victim to a cryptocurrency investment scam. What happened The detailed background to this complaint is well known to the parties and has been previously set out by the investigator. So,... (10 pages)View decision -
Decision Reference DRN-5250359
12 Mar 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5250359 The complaint Mr T complains that Revolut won’t reimburse him the money he lost to an investment scam. Mr T is professionally represented in bringing his complaint, but for ease of reading, I’ll refer to all submissions as being made by Mr T directly. What happened Mr T has ... (4 pages)View decision -
Decision Reference DRN-5275143
12 Mar 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5275143 The complaint Ms C complains that Revolut Ltd won’t reimburse the money she’s lost to a scam. What happened Ms C has fallen victim to an investment scam. She saw a celebrity-endorsed advertisement on social media for an investment opportunity that interested her, so she subm... (4 pages)View decision -
Decision Reference DRN-5390731
12 Mar 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5390731 The complaint Mrs D complains that Revolut Ltd won’t refund money she lost when she fell victim to an investment scam. Mrs D is being represented by solicitors in this complaint. What happened The detailed background to this complaint is well known to the parties and has b... (9 pages)View decision
