We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1837 results
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Decision Reference DRN-5296198
12 Mar 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5296198 The complaint Mr M complains that Revolut Ltd hasn’t protected him from losing money to a scam. What happened The background to this complaint is well known to both parties, so I won’t repeat everything here. In brief summary, Mr M has explained that in October 2023 he made... (2 pages)View decision -
Decision Reference DRN-5389525
12 Mar 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5389525 The complaint Mr C complains that Revolut Ltd hasn’t protected him from losing money to an investment scam. What happened The background to this complaint is well known to both parties, so I won’t repeat everything here. In brief summary, Mr C has explained that from Februa... (9 pages)View decision -
Decision Reference DRN-5165517
12 Mar 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5165517 The complaint Miss V complains Revolut Ltd won’t reimburse money she lost when she fell victim to a scam. What happened Miss V paid over £22,000 in July 2023, to what she was led to believe was an employment opportunity – completing tasks online to earn commission. Miss V h... (3 pages)View decision -
Decision Reference DRN-5156111
11 Mar 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5156111 The complaint Miss B complains that Revolut Ltd did not refund a series of payments she lost to a scam. What happened Miss B fell victim to a task-based job scam in which she was convinced to send cryptocurrency to a scammer for a job. Miss B found a fully remote job opportu... (10 pages)View decision -
Decision Reference DRN-5386284
11 Mar 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5386284 The complaint Ms M complains that Revolut Ltd didn’t do enough to protect her from the financial harm caused by an investment scam, or to help her recover the money once she’d reported the scam to it. What happened The detailed background to this complaint is well known to ... (6 pages)View decision -
Decision Reference DRN-5076835
11 Mar 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5076835 The complaint Mr O complains that Revolut Ltd (“Revolut”) didn’t do enough to protect him when he fell victim to a scam. What happened The details of this complaint are well known to both parties, so I won’t repeat them again here. Instead, I’ll summarise what happened and f... (7 pages)View decision -
Decision Reference DRN-5385775
11 Mar 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5385775 The complaint Mr V is complaining about Revolut Ltd because it declined to refund money he lost as a result of fraud. What happened Sadly, Mr V fell victim to a cruel scam. He already had an account with Revolut that he’d used for a number of different purposes, including so... (9 pages)View decision -
Decision Reference DRN-5247849
10 Mar 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5247849 The complaint Miss R has complained that Revolut Ltd (“Revolut”) failed to protect her from falling victim to an impersonation scam and hasn’t refunded the money she lost. What happened The background of this complaint is already known to both parties, so I won’t repeat all... (6 pages)View decision -
Decision Reference DRN-5364103
10 Mar 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5364103 The complaint A company, which I will call P, complains that Revolut Ltd will not agree to fully refund account fees after charging for an upgraded service that P says it didn’t apply for. Mr C, who is a director of P, brings the complaint on behalf of P via his representat... (3 pages)View decision -
Decision Reference DRN-4538560
10 Mar 2025 Revolut Ltd UpheldBanking and PaymentsDRN-4538560 The complaint Mr J complains that Revolut Ltd hasn’t protected him from losing money to a scam. What happened The background to this complaint is well known to both parties, so I won’t repeat everything here. In brief summary, Mr J has explained that in January and February... (9 pages)View decision
