We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2448 results
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Decision Reference DRN-5411908
24 Jun 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5411908 The complaint Mr G complains Revolut Ltd (“Revolut”) didn’t do enough to protect him when he fell victim to a scam. What happened Mr G said he lost funds having fallen victim to a job scam. He explained the role was task based and involved him watching videos. Mr G had issu... (3 pages)View decision -
Decision Reference DRN-5645093
24 Jun 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5645093 The complaint A company, which I’ll refer to as B, complains that Revolut Ltd won’t reimburse it after it lost money to an impersonation scam. Mr S, who is the director of B, brings the complaint on B’s behalf via a family representative. For ease of reading, I’ll refer to a... (14 pages)View decision -
Decision Reference DRN-5393192
24 Jun 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5393192 The complaint Mr T is unhappy that Revolut Ltd won’t reimburse money he lost to a scam. The complaint is brought on Mr T’s behalf by a professional representative. What happened The background to this complaint is well known to both parties, so I won’t repeat everything he... (4 pages)View decision -
Decision Reference DRN-5129455
24 Jun 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5129455 The complaint Mr Y complains that Revolut Ltd didn’t do enough to protect him from the financial harm caused by an investment scam, or to help him recover the money once he’d reported the scam to it. What happened The detailed background to this complaint is well known to b... (4 pages)View decision -
Decision Reference DRN-5643295
24 Jun 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5643295 The complaint Mr R is unhappy that Revolut Ltd (“Revolut”) didn’t reimburse him after he fell victim to a scam. What happened I issued a provisional decision for this complaint on 10 June 2025. In it I set out the background and my proposed findings. I’ve included a copy of... (10 pages)View decision -
Decision Reference DRN-5302265
24 Jun 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5302265 The complaint Mr B complains that Revolut Ltd (“Revolut”) won’t refund payments he made as part of a scam. What happened The background to this complaint is well known to both parties, so I won’t repeat it in detail here. But in summary, I understand it to be as follows. M... (3 pages)View decision -
Decision Reference DRN-5314458
24 Jun 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5314458 The complaint Miss H is unhappy Revolut Ltd won’t refund a payment she made as part of a scam. What happened In November 2024 Miss H began chatting with someone on social media who introduced her to a cryptocurrency investment opportunity. She was instructed to purchase cryp... (3 pages)View decision -
Decision Reference DRN-5325384
23 Jun 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5325384 The complaint Mr B has complained that Revolut Ltd won’t refund money he has lost to a scam. What happened The details of the complaint are well known to both parties, so I will not repeat them again here. Instead, I will focus on giving the reasons for my decision. What I... (6 pages)View decision -
Decision Reference DRN-5640829
23 Jun 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5640829 The complaint Mr C complains that Revolut Ltd won’t reimburse him after he fell victim to an investment scam. Mr C is professionally represented in bringing his complaint, but for ease of reading, I’ll refer to all submissions as being made by Mr C directly. What happened On... (15 pages)View decision -
Decision Reference DRN-5145099
23 Jun 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5145099 The complaint Mr M complains that Revolut Ltd won’t refund money he lost to a scam. What happened On 16 May 2024 Mr M made three payments totalling £500 to purchase concert tickets from someone he met online, however the tickets were not sent. When Mr M realised it was a sc... (2 pages)View decision
