We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2187 results
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Decision Reference DRN-4930765
8 May 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-4930765 The complaint A limited company, I’ll call G, is unhappy that Revolut Ltd won’t refund payments it made as part of a scam. G is professionally represented, but for simplicity I’ve referred to the actions of G throughout. What happened In January 2024 G found an online retail... (4 pages)View decision -
Decision Reference DRN-5065179
8 May 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5065179 The complaint Mr C says Revolut Ltd (‘Revolut’) didn’t do enough to help when he fell victim to a an ‘authorised push payment’ (‘APP’) impersonation / safe account scam. He says Revolut should reimburse him for the money he lost. Mr C, in bringing his complaint, has used th... (5 pages)View decision -
Decision Reference DRN-4871882
8 May 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-4871882 The complaint Ms M complains that Revolut Ltd won’t reimburse money she lost to a scam. Ms M has brought her complaint to us through a professional representative. For ease I’ll refer to all the submissions as being from Ms M. What happened In December 2023 Ms M found on soc... (4 pages)View decision -
Decision Reference DRN-4797712
8 May 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-4797712 The complaint Mr A complains that Revolut Ltd didn’t do enough to protect him when he fell victim to an investment scam. What happened The details of this complaint are well known to both parties, so I will not repeat them again here. The facts are not in dispute so I will f... (2 pages)View decision -
Decision Reference DRN-5542918
8 May 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5542918 The complaint Miss F complains that Revolut Ltd won’t refund money she lost to a scam. What happened The details of this complaint are well known to both parties, so I won’t repeat everything again here. In brief, Miss F fell victim to a fake job scam after she was approach... (9 pages)View decision -
Decision Reference DRN-5540883
8 May 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5540883 The complaint Mr A complains that Revolut Ltd (‘Revolut’) won’t refund the money he lost to an investment scam. He’s being represented by a firm of solicitors. To keep things simple, I’ll refer to Mr A throughout this decision. What happened The background to this complaint ... (5 pages)View decision -
Decision Reference DRN-4880094
8 May 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-4880094 The complaint Mr E complains Revolut Ltd won’t refund the money he lost when he fell victim to a scam. What happened Around August 2023, Mr E says he was contacted by someone via a popular messaging app who told him about a cryptocurrency investment opportunity. Unfortunatel... (2 pages)View decision -
Decision Reference DRN-5134404
8 May 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5134404 THE COMPLAINT Miss H holds/held an account with Revolut Ltd (“Revolut”). Miss H’s complaint is about Revolut’s refusal to reimburse her money she says she lost due to a scam. Miss H is represented by Wealth Recovery Solicitors in this matter. However, where appropriate, I ... (9 pages)View decision -
Decision Reference DRN-5542367
8 May 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5542367 The complaint Mrs L complains that Revolut Ltd (‘Revolut’) won’t refund the money she lost after falling victim to a scam. What happened In March 2022, Mrs L was looking for a way to supplement her income and found an investment opportunity advertised on a social media site... (9 pages)View decision -
Decision Reference DRN-4944820
7 May 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-4944820 The complaint Mr B is complaining that Revolut Ltd didn’t do enough to prevent him from making payments to a cryptocurrency investment scam. What happened Both parties are familiar with the background to this complaint so I won’t go into detail here. In short, Mr B says that... (3 pages)View decision
