We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1807 results
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Decision Reference DRN-5187872
3 Mar 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5187872 The complaint Mr A is complaining about Revolut Ltd because it declined to refund money he lost as a result of fraud. What happened Sadly, Mr A fell victim to a cruel cryptocurrency recovery scam. This followed closely after he lost money to an investment scam when he was co... (5 pages)View decision -
Decision Reference DRN-5322279
3 Mar 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5322279 The complaint Ms H complains that Revolut Ltd (“Revolut”) won’t refund the money she lost as part of a scam. What happened The background to this complaint is well known to both parties, so I’ll only refer to some key events here. In 2021, Ms H saw an advert for company that... (6 pages)View decision -
Decision Reference DRN-5173015
3 Mar 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5173015 The complaint Mr N complains Revolut Ltd recorded a marker against him at Cifas, a national fraud database and closed his account. He doesn’t believe it has treated him fairly. What happened A summary of what happened is below. In February 2024, several payments came into Mr... (3 pages)View decision -
Decision Reference DRN-4965674
3 Mar 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-4965674 The complaint Mr B complains that Revolut Ltd (‘Revolut’) won’t refund the money he lost when he fell victim to a scam. What happened Mr B says that he received a call from someone who impersonated his bank and told him about suspected fraudulent transactions on his account... (4 pages)View decision -
Decision Reference DRN-5366475
3 Mar 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5366475 The complaint Miss C on behalf of business “L” complains about the service received from Revolut Ltd (“Revolut”) in tracing a missing transfer of $35,000 that she sent to L’s business account. What happened Miss C sent a transfer of US$35,000 to L’s business account held wi... (4 pages)View decision -
Decision Reference DRN-5215908
3 Mar 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5215908 The complaint Mr G is being represented by solicitors. He’s complaining about Revolut Ltd because it declined to refund money he lost as a result of fraud. What happened Sadly, Mr G fell victim to a cruel investment scam. He says he was introduced to the idea of cryptocurren... (4 pages)View decision -
Decision Reference DRN-5150479
28 Feb 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5150479 The complaint Mr P complains about Revolut Ltd. He says that Revolut didn’t do enough to protect him when he fell victim to three separate scams between June and November 2023. This decision deals with the second scam. What happened Mr P came across another advert for a c... (3 pages)View decision -
Decision Reference DRN-4950259
28 Feb 2025 Revolut Ltd UpheldBanking and PaymentsDRN-4950259 The complaint Mr K complains about Revolut Ltd. He says that Revolut didn’t do enough to protect him when he became the victim of a scam and would like it to refund him the money he has lost as a result. What happened Mr K was looking for work and had provided his informat... (3 pages)View decision -
Decision Reference DRN-5339661
28 Feb 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5339661 The complaint Mrs J complains that Revolut Ltd won’t refund the money she lost to a scam. What happened The details of this complaint are well known to both parties, so I won’t repeat everything again here. However, in brief, Mrs J fell victim to a fake job scam after she wa... (10 pages)View decision -
Decision Reference DRN-5313819
28 Feb 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5313819 The complaint Mr S complains that Revolut Ltd advised him to reinstall his app, and that doing so resulted in requests for identification documents and threats to restrict his account. What happened Mr S tried to update his new address through the Revolut app after moving ho... (3 pages)View decision
