We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2187 results
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Decision Reference DRN-5411336
7 May 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5411336 The complaint Mr A complains that Revolut Limited didn’t do enough to prevent him losing money to a scam. Mr A has used a representative to help him bring his complaint. But for ease of reading, I’ll mostly just refer to Mr A himself, where I also mean the representative. ... (3 pages)View decision -
Decision Reference DRN-5217098
7 May 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5217098 The complaint Mr S complains that Revolut Ltd won’t refund money he lost when he was a victim of an impersonation scam. What happened The background to this complaint is well known to both parties and so I’ll only refer to some key events here. In January 2024, Mr S received... (6 pages)View decision -
Decision Reference DRN-4888661
7 May 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-4888661 The complaint Mr J complains that Revolut Ltd won’t refund money he lost when he was a victim of an investment scam. Mr J is represented by a firm I’ll refer to as ‘C’. What happened The background to this complaint is well known to both parties and so I’ll only refer to som... (4 pages)View decision -
Decision Reference DRN-5101685
6 May 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5101685 The complaint Ms O is being represented by solicitors. She’s complaining about Revolut Ltd because it declined to refund money she lost as a result of fraud. What happened Sadly, Ms O fell victim to a cruel investment scam followed by a second scam that claimed to be assisti... (11 pages)View decision -
Decision Reference DRN-5534429
6 May 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5534429 The complaint Miss S is complaining that Revolut Ltd won’t reimburse her for payments she made to a scam. What happened The background to the complaint is well known to both parties so I won’t repeat it in detail here. In summary, in December 2023 Miss S fell victim to a job... (9 pages)View decision -
Decision Reference DRN-4951365
2 May 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-4951365 The complaint Ms C is unhappy Revolut Ltd didn’t refund a payment she sent as part of a scam. What happened In February 2024 Ms C received a call from someone pretending to be from His Majesty's Revenue and Customs (HMRC) on a mobile number she didn’t recognise. The sca... (4 pages)View decision -
Decision Reference DRN-5128022
2 May 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5128022 The complaint Mr G complains that Revolut Ltd hasn’t reimbursed payments made in relation to a scam. What happened Mr G has referred his complaint to our service via a professional representative, but for clarity I’ll reference Mr G in relation to points made by him and on h... (3 pages)View decision -
Decision Reference DRN-5149444
2 May 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5149444 Complaint T, a limited company, complains that Revolut Ltd didn’t refund its losses after it fell victim to a scam. This complaint has been brought by T’s directors, Mr and Mrs H. For the sake of readability, I’ve generally referred to Mr and Mrs H in the text of the decisio... (5 pages)View decision -
Decision Reference DRN-5371758
2 May 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5371758 The complaint Mr S complains, via a representative, that Revolut Ltd (“Revolut”) won’t refund the money he lost to a fake job scam. What happened The details of this complaint are well known to both parties, so I won’t repeat everything again here. In brief, Mr S fell victim... (3 pages)View decision -
Decision Reference DRN-4797317
2 May 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-4797317 The complaint Mr W is unhappy Revolut Ltd (“Revolut”) won’t reimburse him for the money he lost when he fell victim to a scam. What happened The details and facts of this case are well-known to both parties, so I don’t need to repeat them at length here. In short, Mr W says ... (4 pages)View decision
