We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1748 results
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Decision Reference DRN-5299194
18 Feb 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5299194 The complaint Mr A complains that Revolut Ltd (“Revolut”) cancelled the travel insurance benefit in its premium plan before the end of the subscription term. What happened Mr A had a subscription for a premium plan with Revolut with travel insurance included as one of the be... (2 pages)View decision -
Decision Reference DRN-5191846
18 Feb 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5191846 The complaint Mrs B complains that Revolut Ltd (‘Revolut’) won’t refund the money she says was lost as the result of an investment scam. What happened Around April 2023, Mrs B received a call out of the blue from someone who said they were a financial advisor and specialise... (5 pages)View decision -
Decision Reference DRN-4837322
17 Feb 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-4837322 The complaint Mrs A complains that Revolut Ltd hasn’t protected her from losing money to a scam. What happened The background to this complaint is well known to both parties, so I won’t repeat everything here. In brief summary, Mrs A has explained that in October 2023 she m... (2 pages)View decision -
Decision Reference DRN-5020471
17 Feb 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5020471 The complaint Mrs L complains that Revolut Ltd hasn’t protected her from losing money she paid to one of its customers as a result of fraud. What happened The background to this complaint is well known to both parties, so I won’t repeat everything here. In brief summary, Mr... (2 pages)View decision -
Decision Reference DRN-4967798
17 Feb 2025 Revolut Ltd UpheldBanking and PaymentsDRN-4967798 The complaint Mr F complains that Revolut Ltd (‘Revolut’) won’t refund the money he lost to an investment scam. He’s being represented. To keep things simple, I’ll refer to Mr F throughout this decision. What happened The background to this complaint is known to both parti... (10 pages)View decision -
Decision Reference DRN-5047814
17 Feb 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5047814 The complaint Miss C complains that Revolut Ltd won’t refund her the money she lost after she fell victim to an Authorised Push Payment (‘APP’) scam. What happened The background to this complaint is well known to both parties, so I won’t repeat it in detail here. But in su... (9 pages)View decision -
Decision Reference DRN-5334094
15 Feb 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5334094 The complaint Miss A has complained that Revolut Ltd (“Revolut”) failed to protect her from falling victim to a scam. What happened I issued my provisional decision (“PD”) in January 2025 explaining why I was minded to uphold Miss A’s complaint. I gave both parties the oppo... (11 pages)View decision -
Decision Reference DRN-5270573
15 Feb 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5270573 The complaint Mr L has complained that Revolut Ltd (“Revolut”) failed to protect him from a cryptocurrency- related investment scam. What happened I issued my provisional decision (PD) on this case in December 2024 explaining that I was intending to uphold Mr L’s complaint.... (11 pages)View decision -
Decision Reference DRN-5225829
14 Feb 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5225829 The complaint X complains about Revolut Ltd. She says that Revolut didn’t do enough to protect her when she became the victim of a scam and would like it to refund her the money she has lost as a result. What happened X found an advertisement online for a company which pro... (4 pages)View decision -
Decision Reference DRN-4692020
14 Feb 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-4692020 The complaint Mr U complains that Revolut Ltd hasn’t refunded unauthorised payments on his account. What happened In December 2023, Mr U arranged to pay for sponsorship paperwork using his Revolut account. He made one payment towards this, then arranged to meet with the part... (2 pages)View decision
