We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1807 results
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Decision Reference DRN-4667076
27 Feb 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-4667076 The complaint Mr O complains that Revolut Ltd won’t refund the money he lost after falling victim to a scam. Mr O is represented in this complaint by a claims management company, but for simplicity I will refer to Mr O throughout this decision, even when referencing what hi... (3 pages)View decision -
Decision Reference DRN-4839508
27 Feb 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-4839508 The complaint and background Mrs B complains Revolut Ltd won’t reimburse £3,250 that she lost when she fell victim to an investment scam. She initially made a payment of £250 on 7 December 2022, followed by a further payment of £3,000 on 16 December 2022. The payments went t... (2 pages)View decision -
Decision Reference DRN-4723162
27 Feb 2025 Revolut Ltd UpheldBanking and PaymentsDRN-4723162 The complaint Mr G complains that Revolut Ltd (Revolut) is refusing to refund him the amount he lost as the result of a scam. Mr G is being represented by a third party. To keep things simple, I will refer to Mr G throughout my decision. What happened The background of this ... (10 pages)View decision -
Decision Reference DRN-4939364
27 Feb 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-4939364 The complaint Miss B complains that Revolut Ltd (‘Revolut’) won’t refund the money she lost when she fell victim to a scam. What happened Miss B says that on 8 August 2023 she received a call from someone who said they were from the High Court of Justice on behalf of HMRC. ... (5 pages)View decision -
Decision Reference DRN-5359643
27 Feb 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5359643 The complaint U, a limited company, complains that Revolut Ltd won’t refund them for transactions that they say they didn’t agree to. They’d like the funds returned, along with interest. For this case U have appointed representatives, but for ease of reading in this decisio... (5 pages)View decision -
Decision Reference DRN-4916693
27 Feb 2025 Revolut Ltd UpheldBanking and PaymentsDRN-4916693 The complaint Mr B complains about Revolut Ltd. He says that Revolut didn’t do enough to protect him when he became the victim of a scam and would like it to refund him the money he has lost as a result. What happened Mr B came across an investment opportunity linked to a ... (3 pages)View decision -
Decision Reference DRN-5351107
27 Feb 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5351107 The complaint Miss Q complains that Revolut Ltd (Revolut) is refusing to refund her the amount she lost as the result of a scam. What happened The background of this complaint is well known to all parties, so I won’t repeat what happened in detail. In summary, Miss Q was loo... (5 pages)View decision -
Decision Reference DRN-4960533
27 Feb 2025 Revolut Ltd UpheldBanking and PaymentsDRN-4960533 The complaint Mr B complains that Revolut Ltd (Revolut) is refusing to refund him the amount he lost as the result of a scam. Mr B is being represented by a third party. To keep things simple, I will refer to Mr B throughout my decision. What happened The background of this ... (8 pages)View decision -
Decision Reference DRN-5003623
26 Feb 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5003623 The complaint Miss C complains that Revolut Ltd didn’t do enough to protect her when she made payments toward a scam, and that it hasn’t refunded her since she discovered that scam. What happened The background to this complaint is well-known to all parties and so I’ll only ... (10 pages)View decision -
Decision Reference DRN-5356259
26 Feb 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5356259 The complaint Mrs T complains that Revolut Ltd (‘Revolut’) won’t refund the money that she lost to an investment scam. She’s being represented by a firm of solicitors. To keep things simple, I’ll refer to Mrs T throughout this decision. What happened The background to this ... (13 pages)View decision
