We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2448 results
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Decision Reference DRN-5281721
18 Jun 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5281721 The complaint Ms A complains that Revolut Ltd (‘Revolut’) hasn’t refunded the money she lost to an investment scam. What happened The circumstances of the complaint are well-known to both parties, so I don’t intend to set these out in detail here. However, I’ll provide a bri... (5 pages)View decision -
Decision Reference DRN-5207245
18 Jun 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5207245 The complaint Mrs A complains that Revolut Ltd won’t refund money she lost when she was a victim of investment scams. Mrs A is represented by a firm I’ll refer to as ‘W’. What happened The background to this complaint is well known to both parties and so I’ll only refer to s... (4 pages)View decision -
Decision Reference DRN-5628824
18 Jun 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5628824 The complaint Mr K is complaining that Revolut Ltd didn’t do enough to prevent him from making payments to an investment scam. The complaint is brought on his behalf by a professional representative. What happened Both parties are familiar with the circumstances of the scam... (5 pages)View decision -
Decision Reference DRN-5311216
17 Jun 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5311216 The complaint and background Mr F complains that Revolut Ltd (“Revolut”) won’t reimburse the money he lost when he fell victim to a scam. He started making the payments in November 2023. Our investigator didn’t uphold the complaint. He noted that Revolut had intervened with ... (2 pages)View decision -
Decision Reference DRN-5407309
17 Jun 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5407309 The complaint Miss G is unhappy Revolut Ltd (“Revolut”) won’t reimburse her for the money she lost when she fell victim to a scam. What happened The details and facts of this case are well-known to both parties, so I don’t need to repeat them at length here. In short, Miss G... (3 pages)View decision -
Decision Reference DRN-5610525
17 Jun 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5610525 The complaint Mrs S complains that Revolut Ltd has unfairly declined to refund two transactions made from her account after she was the victim of a scam. What happened On 4 February 2024, Mrs S opened an account with an online marketplace. She says immediately after, she rec... (3 pages)View decision -
Decision Reference DRN-5446742
17 Jun 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5446742 The complaint Mr O is unhappy that Revolut Ltd restricted and later closed his account without explanation. What happened Mr O’s account was initially restricted on 27 September 2018. Revolut contacted him on 16 November 2020 to let him know the restrictions had been removed... (3 pages)View decision -
Decision Reference DRN-5330420
17 Jun 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5330420 The complaint Mr P complains that Revolut Ltd did not reimburse the funds he lost to a scam. What happened Mr P fell victim to an investment scam and made the following payments from his Revolut account: Date Amount Payment type 09/06/2023 £3,000 Card payment to crypto 09/06... (2 pages)View decision -
Decision Reference DRN-5058220
16 Jun 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5058220 The complaint Mrs H complains that Revolut Ltd hasn’t protected her from losing money to a scam. What happened The background to this complaint is well known to both parties, so I won’t repeat everything here. In brief summary, Mrs H has explained that from October 2022 she... (2 pages)View decision -
Decision Reference DRN-5627291
16 Jun 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5627291 The complaint Mr U complains Revolut Ltd (“Revolut”) didn’t do enough to protect him when he fell victim to a scam. What happened Mr U said he had been interested in trading in cryptocurrency and had used a cryptocurrency provider, I’ll refer to as B, to do so. Mr U told u... (11 pages)View decision
