We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2187 results
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Decision Reference DRN-5518522
1 May 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5518522 The complaint Mr B complains that Revolut Ltd won’t refund money he lost to a scam. What happened Mr B fell victim to a cryptocurrency investment scam. He was looking for investment opportunities and came across an advert online which appeared to be endorsed by a well- know... (8 pages)View decision -
Decision Reference DRN-5092872
1 May 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5092872 The complaint Ms P complains that Revolut Ltd won’t refund money she lost when she was the victim of a scam. Ms P is represented by a firm I’ll refer to as ‘R’. What happened The background to this complaint is well known to both parties and so I’ll only refer to some key ev... (7 pages)View decision -
Decision Reference DRN-5333911
1 May 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5333911 The complaint Mrs A complains that Revolut Ltd won’t refund the money she lost when she was the victim of a scam. What happened In July 2023, Mrs A and her husband were looking for ways to earn extra income and joined a group about cryptocurrency trading on a social media p... (9 pages)View decision -
Decision Reference DRN-5015125
30 Apr 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5015125 The complaint Mr D complains that Revolut Ltd didn’t do enough to protect him when he says he fell victim to an investment scam. What happened Mr D came across a company I’ll call ‘H’ via an individual he worked with. He understood it was an investment opportunity relating t... (2 pages)View decision -
Decision Reference DRN-4923668
30 Apr 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-4923668 The complaint Mr A complains that Revolut Ltd did not reimburse the funds he lost to a scam. What happened Mr A was looking for work and was contacted via a messaging app about a fully remote job opportunity. Unfortunately, this was a task-based job scam in which he was conv... (3 pages)View decision -
Decision Reference DRN-5229148
30 Apr 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5229148 The complaint Mr C complains that Revolut Ltd didn’t pursue a chargeback for a purchase made using his Revolut debit card. What happened Mr C used his debit card to buy two tickets for a UEFA football match. Mr C bought the tickets through “E”, which is an online ticket mark... (3 pages)View decision -
Decision Reference DRN-5124815
30 Apr 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5124815 The complaint Miss F complains Revolut Ltd didn’t do enough to protect her at a time she was falling victim to a scam and that it hasn’t refunded her since that scam was revealed. What happened The background to this complaint is well-known to both parties and so I’ll summar... (11 pages)View decision -
Decision Reference DRN-5131809
30 Apr 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5131809 The complaint Mr S says Revolut Ltd (“Revolut”) refuses to refund him for transactions on his account he says he didn’t authorise. What happened The facts of this complaint are well known to both parties, so I won’t repeat them in detail here. In short, Mr S says there are s... (2 pages)View decision -
Decision Reference DRN-5516916
30 Apr 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5516916 The complaint Mr G complains that Revolut Ltd won’t refund payments he didn’t make or otherwise authorise. What happened In November 2023, Mr G received a call from someone purporting to be from his bank “N”. He’s explained that a few days prior to receiving the call, he ha... (5 pages)View decision -
Decision Reference DRN-4885750
30 Apr 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-4885750 The complaint Mr I complains that Revolut Ltd (‘Revolut’) won’t refund the money he lost as a result of a job scam. He’s being represented by a firm of solicitors. To keep things simple, I’ll refer to Mr I throughout this decision. What happened The background to this com... (3 pages)View decision
