We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1807 results
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Decision Reference DRN-5357690
26 Feb 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5357690 The complaint Mr G complains that Revolut Ltd won’t refund the money he lost when he fell victim to a scam. What happened Mr G says that he saw a news article on a social media site about a local girl whose life had been changed by investing with a company I’ll refer to as ... (8 pages)View decision -
Decision Reference DRN-5346921
26 Feb 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5346921 The complaint G, a limited company, complain that Revolut restricted and then closed their business account. They are unhappy payments were returned to the senders without their knowledge. What happened G held a Revolut account, which was used to receive payments through Ope... (4 pages)View decision -
Decision Reference DRN-4769270
25 Feb 2025 Revolut Ltd UpheldBanking and PaymentsDRN-4769270 The complaint Mr A is complaining about Revolut Ltd because it declined to refund money he lost as a result of fraud. What happened Sadly, Mr A fell victim to a cruel job scam. He says he received a WhatsApp message from someone offering what he believed to be a genuine empl... (9 pages)View decision -
Decision Reference DRN-5039883
25 Feb 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5039883 The complaint Mr E complains that Revolut Ltd didn’t do enough to protect him from the financial harm caused by an investment scam, or to help him recover the money once he’d reported the scam to it. What happened The detailed background to this complaint is well known to b... (4 pages)View decision -
Decision Reference DRN-5286489
25 Feb 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5286489 The complaint Mrs J complains that Revolut Ltd hasn’t protected her from losing money to a scam. What happened The background to this complaint is well known to both parties, so I won’t repeat everything here. In brief summary, Mrs J has explained that in December 2023 she ... (4 pages)View decision -
Decision Reference DRN-4801217
25 Feb 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-4801217 The complaint Mr B complains that Revolut Ltd has allowed payments to be made from his account without his knowledge or permission and won’t refund his losses. What happened After falling victim to a scam in 2022, chargebacks were raised and were successful. Funds of around ... (3 pages)View decision -
Decision Reference DRN-5267750
24 Feb 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5267750 The complaint Mrs Q is unhappy that Revolut Ltd haven’t refunded money she lost as a result of a scam. What happened The detailed background to this complaint is well known to both parties. So, I’ll only provide a brief overview of some of the key events here. In early 202... (9 pages)View decision -
Decision Reference DRN-5293315
24 Feb 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5293315 The complaint Miss E complains that Revolut Ltd won’t refund money she lost when she fell victim to an employment scam. What happened The detailed background to this complaint is well known to both parties and has been previously set out by the investigator. So, I’ll only p... (3 pages)View decision -
Decision Reference DRN-4542557
24 Feb 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-4542557 The complaint Mr P complains that Revolut Ltd (“Revolut”) didn’t do enough to protect him when he fell victim to a scam. What happened Between January and August 2023, Mr P made payments totalling £37,500 from his Revolut account to a cryptocurrency exchange. This money was ... (2 pages)View decision -
Decision Reference DRN-5350275
24 Feb 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5350275 The complaint A company, which I’ll refer to as M, complains Revolut Ltd (“Revolut”) won’t refund unauthorised payments. Mr H, who is a director of M, has brought this complaint on M’s behalf. What happened On 19 September 2023, Mr H contacted Revolut to report several dispu... (4 pages)View decision
