We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2187 results
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Decision Reference DRN-5043168
30 Apr 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5043168 The complaint Mr C complains that Revolut Ltd did not reimburse the funds he lost to a scam. What happened Mr C found an investment opportunity on social media, which he thought his daughter was recommending, however her social media account had been taken over by scammers. ... (8 pages)View decision -
Decision Reference DRN-5052008
30 Apr 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5052008 The complaint Mrs G complains that Revolut Ltd won’t refund money she lost when she fell victim to an investment scam. What happened The full details of this complaint are well known to both parties and have been previously set out by the investigator. The facts about what ... (3 pages)View decision -
Decision Reference DRN-5305229
29 Apr 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5305229 The complaint Miss A complains that Revolut Limited (‘Revolut’) won’t reimburse the funds she lost when she fell victim to a scam. What happened Miss A says that she was abroad and needed funds so was looking at online jobs. In September 2023 she received a message from a r... (12 pages)View decision -
Decision Reference DRN-5228271
29 Apr 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5228271 The complaint Mr W is complaining about Revolut Ltd because it declined to refund money he lost as a result of fraud. What happened Sadly, Mr W fell victim to a cruel scam. It started when he met someone on a dating website and then wanted to meet them in person. He was told... (9 pages)View decision -
Decision Reference DRN-5141774
29 Apr 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5141774 The complaint Mr C is complaining that Revolut Ltd didn’t do enough to prevent him from making payments to a scam. What happened The background to the complaint is well-known to both parties so I won’t go into detail here. In short, in January 2024 Mr C fell victim to an emp... (3 pages)View decision -
Decision Reference DRN-5316427
29 Apr 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5316427 The complaint Mr F complains that Revolut Ltd (‘Revolut’) won’t refund the money he lost as the result of a scam. What happened The background to this complaint isn’t in dispute, so I won’t go into detail. Mr F says that in 2023 he was looking online for investment opportu... (6 pages)View decision -
Decision Reference DRN-5505936
28 Apr 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5505936 Complaint Mr M is unhappy that Revolut Ltd didn’t reimburse him after he reported falling victim to a scam. Background Mr M saw an advert on social media promoting an investment opportunity. He remembers it appearing professional and said it featured a well-known and trusted... (8 pages)View decision -
Decision Reference DRN-5088364
28 Apr 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5088364 The complaint Mr C complains about the actions of Revolut Ltd when he lost money to a scam. Mr C is being represented by a claims management company but, for ease, I’ll only refer to Mr C. What happened The detailed background to this complaint is well known to both partie... (4 pages)View decision -
Decision Reference DRN-5061724
28 Apr 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5061724 The complaint Mrs C complains about the actions of Revolut Ltd when she lost money to a scam. Mrs C is being represented by a claims management company but, for ease, I’ll only refer to Mrs C. What happened The detailed background to this complaint is well known to both pa... (4 pages)View decision -
Decision Reference DRN-5051144
28 Apr 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5051144 The complaint Mr M complains Revolut Ltd (“Revolut”) didn’t do enough to protect him when he fell victim to a scam. What happened Mr M said his close friend of many years told him about the success he’d had investing with a cryptocurrency specialist investment company, he a... (4 pages)View decision
