We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2448 results
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Decision Reference DRN-5519982
16 Jun 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5519982 The complaint Miss O complains that Revolut Ltd won’t refund the money she lost to a scam. What happened The details of this complaint are well known to both parties, so I won’t repeat everything again here. However, in brief, Miss O fell victim to a safe account scam. She r... (8 pages)View decision -
Decision Reference DRN-5619374
16 Jun 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5619374 The complaint Mr H complains that Revolut Ltd will not refund money he lost to a scam. What happened The details of this complaint are well known to both parties, so I won’t repeat it all again here. In summary, Mr H said he made the following card payments to three merchant... (7 pages)View decision -
Decision Reference DRN-5102668
16 Jun 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5102668 The complaint Miss R complains that Revolut Limited (“Revolut”) won’t refund the money she lost when she fell victim to a cryptocurrency investment scam. What happened The key facts of this case are well known to both parties, so I’ll only summarise the key points again here... (4 pages)View decision -
Decision Reference DRN-5094466
16 Jun 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5094466 The complaint Mr A complains that Revolut Ltd didn’t do enough to prevent him losing money to a scam. What happened The detailed background to this complaint is well known to both parties. So, I’ll only provide an overview of some of the key events here. In March 2024 Mr A ... (3 pages)View decision -
Decision Reference DRN-5624299
16 Jun 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5624299 The complaint Mr M complains that Revolut Ltd won’t refund the money he lost to a scam. What happened The events leading up to this complaint are known to both parties. I won’t repeat them all here. In summary, Mr M says that, in March 2024, he was contacted by an individual... (4 pages)View decision -
Decision Reference DRN-5191833
13 Jun 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5191833 The complaint Miss K is unhappy Revolut Ltd didn’t refund payments she made as part of a scam. What happened In early 2024 Miss K came across an advert on social media for a job. She contacted the person who posted it and was given details for the ‘HR department’ at a compan... (4 pages)View decision -
Decision Reference DRN-5243832
13 Jun 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5243832 The complaint Mr T complains that Revolut Ltd (“Revolut”) hasn’t protected him from losing money to a scam. What happened The background to this complaint is well known to both parties, so I won’t repeat everything here. In brief summary, Mr T has explained that between Sep... (2 pages)View decision -
Decision Reference DRN-5354992
13 Jun 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5354992 The complaint The estate of the late Mr H complains that Revolut Ltd failed to stop Mr H from being the victim of a scam. The estate is being represented by a claims management company, but for ease of reading I’ll refer to the estate and late Mr H in my decision. What hap... (3 pages)View decision -
Decision Reference DRN-5415621
13 Jun 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5415621 The complaint Miss H complains Revolut Ltd hasn’t refunded payments she lost to a scam. What happened In March 2024, Miss H received a call saying her bank account had been compromised, and she needed to move her funds elsewhere to keep them safe. On the instructions of the ... (2 pages)View decision -
Decision Reference DRN-5393996
13 Jun 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5393996 The complaint Ms C complains that Revolut Ltd (Revolut) is refusing to refund her the amount she lost as the result of a scam. Ms C is being represented by a third party. To keep things simple, I will refer to Ms C throughout my decision. What happened The background of this... (8 pages)View decision
