We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2448 results
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Decision Reference DRN-5140130
13 Jun 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5140130 The complaint Mr K complains that Revolut Ltd (Revolut) is refusing to refund him the amount he lost as the result of a scam. Mr K has previously been represented by a third party. To keep things simple, I will refer to Mr K throughout my decision. What happened The backgrou... (4 pages)View decision -
Decision Reference DRN-5396201
13 Jun 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5396201 The complaint Mr C complains that Revolut Ltd did not reimburse the funds he lost to a scam. What happened Mr C found an advert on social media for a company that offered trading advice and a platform to carry out trades on. He signed up and was put in contact with an adviso... (4 pages)View decision -
Decision Reference DRN-4995375
13 Jun 2025 Revolut Ltd UpheldBanking and PaymentsDRN-4995375 The complaint Mr K complains that Revolut Ltd (‘Revolut’) won’t refund the money he lost to an investment scam. He’s being represented by a firm of solicitors. To keep things simple, I’ll refer to Mr K throughout this decision. What happened The background to this complain... (8 pages)View decision -
Decision Reference DRN-5033945
12 Jun 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5033945 The complaint Mr M complains that Revolut Ltd won’t refund money he lost when he fell victim to an investment scam. Mr M is being represented by solicitors in bringing this complaint. What happened The full details of this complaint are well known to both parties and have ... (3 pages)View decision -
Decision Reference DRN-5320356
12 Jun 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5320356 The complaint Mr V is unhappy Revolut Ltd didn’t refund payments he made as part of a scam. Mr V brings his complaint via professional representatives, but for simplicity I’ve referred to the actions of Mr V throughout this decision. What happened In 2023 Mr V saw an advert ... (3 pages)View decision -
Decision Reference DRN-5263659
12 Jun 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5263659 The complaint Miss C complains Revolut Ltd (“Revolut”) didn’t do enough to protect her when she fell victim to a scam. What happened Miss C said she lost money to a scam when she tried to purchase tickets for a concert. Miss C said she spoke with someone, who I’ll refer to ... (4 pages)View decision -
Decision Reference DRN-5068503
12 Jun 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5068503 The complaint Mrs K complains that Revolut Ltd won’t refund money she lost when she was a victim of an investment scam. Mrs K is represented by a firm I’ll refer to as ‘C’. What happened The background to this complaint is well known to both parties and so I’ll only refer to... (11 pages)View decision -
Decision Reference DRN-5232455
12 Jun 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5232455 The complaint Mr W is complaining that Revolut Ltd didn’t do enough to prevent him from making payments to a scam. The complaint is brought on his behalf by a professional representative. What happened Both parties are familiar with the circumstances of this scam so I won’t ... (4 pages)View decision -
Decision Reference DRN-5067662
12 Jun 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5067662 The complaint Mr R complains that Revolut Ltd won’t refund him money he lost in an investment scam. Mr R is being represented by a professional representative, but I’ll just refer to Mr R for ease of reading. What happened The circumstances surrounding this complaint are w... (4 pages)View decision -
Decision Reference DRN-5272988
12 Jun 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5272988 The complaint Mr A complains that Revolut Ltd won’t refund money he lost to a scam. Mr A is represented by a firm I’ll refer to as “C”. For ease, I have referred to comments made by C as though Mr A himself made them. What happened The details of this complaint are well know... (3 pages)View decision
