We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1837 results
-
Decision Reference DRN-5102262
28 Feb 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5102262 The complaint Mr S has complained that Revolut Ltd (“Revolut”) failed to protect him from falling victim to cryptocurrency-related investment scam, and hasn’t refunded what he lost. What happened The background of this complaint is already known to both parties, so I won’t ... (5 pages)View decision -
Decision Reference DRN-5094819
28 Feb 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5094819 The complaint Mrs K’s complaint is about Revolut Ltd’s refusal to reimburse her money she says she lost due to a scam. Mrs K is represented by Wealth Recovery Solicitors in this matter. However, where appropriate, I will refer to Mrs K solely in this decision for ease of re... (4 pages)View decision -
Decision Reference DRN-5363484
28 Feb 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5363484 The complaint Miss S complains Revolut Ltd won’t reimburse money she lost when she fell victim to a scam. What happened In April 2023 Miss S came across a success story on social media involving crypto trading with an organisation I will refer to as C. She researched into t... (10 pages)View decision -
Decision Reference DRN-5363322
28 Feb 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5363322 The complaint Ms A complains that Revolut Ltd failed to protect her when she was falling victim to a scam and hasn’t reimbursed her loss since reporting it. What happened I issued a provisional decision (PD) for Ms A’s complaint on 14 February 2025 and both parties have had ... (11 pages)View decision -
Decision Reference DRN-4970074
28 Feb 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-4970074 The complaint Mr M complains that Revolut Ltd (Revolut) won’t refund a £760 transaction which he says he didn’t authorise. What happened The background to this complaint is well known to both parties, so I won’t repeat everything here. In summary, Mr M says that he lost hi... (2 pages)View decision -
Decision Reference DRN-5332530
28 Feb 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5332530 The complaint Mr P complains that Revolut Ltd didn’t do enough to protect him when he fell victim to a cryptocurrency investment scam. What happened The details of this complaint are well known to both parties, so I will not repeat them again here. The facts are not in dispu... (2 pages)View decision -
Decision Reference DRN-4570999
28 Feb 2025 Revolut Ltd UpheldBanking and PaymentsDRN-4570999 The complaint Mrs L is unhappy that Revolut Ltd (Revolut) won’t refund her the money she lost after she fell victim to an Authorised Push Payment (“APP”) scam. What happened The background to this complaint is well known to both parties and the Investigator’s view covered t... (8 pages)View decision -
Decision Reference DRN-5333418
27 Feb 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5333418 The complaint Mr P complains that Revolut didn’t reimburse £18,336.15 which he says he paid towards an investment that turned out to be a scam. What happened Mr P had an account with Revolut which he opened in May 2022. He paid funds into the account from another account he ... (4 pages)View decision -
Decision Reference DRN-5215978
27 Feb 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5215978 The complaint Miss G complains that Revolut Ltd hasn’t refunded her after she fell victim to a scam. What happened The background to this complaint is well-known to all parties, so my summary here will be brief. Miss G fell victim to what’s commonly known as a safe account s... (2 pages)View decision -
Decision Reference DRN-5099755
27 Feb 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5099755 The complaint C, a limited company, complains that Revolut Ltd won’t reimburse them for funds they lost as the result of a scam. They’d like the losses to be refunded. C has appointed representatives to deal with this complaint, but for ease of reading I’ll only refer to C.... (5 pages)View decision
