We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1837 results
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Decision Reference DRN-5430398
26 Mar 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5430398 The complaint Mr B complains that Revolut Ltd didn’t do enough to protect him from the financial harm caused by a job scam, or to help him recover the money once he’d reported the scam to it. What happened The detailed background to this complaint is well known to both part... (5 pages)View decision -
Decision Reference DRN-5222475
26 Mar 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5222475 The complaint Mrs K complains that Revolut Ltd didn’t do enough to protect her from the financial harm caused by an investment scam, or to help her recover the money once she’d reported the scam to it. What happened The detailed background to this complaint is well known to... (6 pages)View decision -
Decision Reference DRN-5170178
26 Mar 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5170178 The complaint Ms S complains that Revolut Ltd did not reimburse the funds she lost to a scammer. What happened Ms S fell victim to a task-based job scam, in which she had to complete a set number of tasks per day to earn a salary and commission. Some ‘luxury packages’ cost m... (3 pages)View decision -
Decision Reference DRN-5002984
26 Mar 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5002984 The complaint Mrs H complains that Revolut Ltd didn’t do enough to protect her from the financial harm caused by an investment scam, or to help her recover the money once she’d reported the scam to it. What happened The detailed background to this complaint is well known to... (7 pages)View decision -
Decision Reference DRN-4989823
26 Mar 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-4989823 Complaint Mr C is unhappy that Revolut Ltd didn’t refund him after he told it he’d fallen victim to a scam. Background In late 2022, Mr C saw an advert on social media promoting an investment opportunity. It included an apparent endorsement by a well-known public figure, whi... (3 pages)View decision -
Decision Reference DRN-5154859
26 Mar 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5154859 The complaint Mr R complains Revolut Ltd won’t refund the full amount of money he lost to a scam. What happened The background to this complaint is well-known to both parties, so I won’t repeat it in detail here. But in summary and based on the submissions of both parties, I... (3 pages)View decision -
Decision Reference DRN-5278531
26 Mar 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5278531 The complaint Mrs B says Revolut Ltd didn’t do enough to protect her when she fell victim to a cryptocurrency investment scam. What happened Mrs B was contacted out of the blue on social media by someone who claimed to specialise in cryptocurrency investing. Mrs B made payme... (9 pages)View decision -
Decision Reference DRN-5294255
26 Mar 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5294255 The complaint Mr D complains that Revolut Ltd did not reimburse a series of payments he says he lost to a scam. What happened Mr D found an investment opportunity via social media, for a company I will refer to as TFX. TFX claimed to deal with FOREX trading and Mr D expected... (3 pages)View decision -
Decision Reference DRN-5424780
26 Mar 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5424780 The complaint Mrs C complains that Revolut Ltd didn’t do enough to help her when she told it about a dispute she had with a merchant over services paid for using her Revolut debit card. What happened In September 2024 Mrs C paid €3809.60 for a hotel with the merchant I’ll ca... (4 pages)View decision -
Decision Reference DRN-4997692
26 Mar 2025 Revolut Ltd UpheldBanking and PaymentsDRN-4997692 The complaint Mrs R complains that Revolut Ltd won’t refund the money she lost when she was the victim of a scam. What happened In April 2023, Mrs R saw an advert on an online social media platform for an investment company. And as she’d been looking for ways to make some a... (9 pages)View decision
