We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2448 results
-
Decision Reference DRN-5337393
18 Jul 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5337393 The complaint Mr A complains that Revolut Ltd won’t refund the full amount of money he lost to a scam. What happened The background to this complaint is well-known to both parties, so I won’t repeat it in detail here. But in summary and based on the submissions of both parti... (3 pages)View decision -
Decision Reference DRN-5700587
18 Jul 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5700587 The complaint X complains that Revolut Ltd (‘Revolut’) won’t refund the money they lost after falling victim to a scam. What happened The background to this complaint isn’t in dispute, so I won’t go into detail. In summary, X fell victim to a safe account scam. The scammer... (7 pages)View decision -
Decision Reference DRN-5698000
17 Jul 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5698000 The complaint Mr F complains that Revolut Ltd (“Revolut”) didn’t raise chargebacks for gambling transactions made to overseas casinos. Mr F says the casinos weren’t licenced in the UK and essentially operated a scam. What happened Mr F has a bank account with Revolut. He co... (3 pages)View decision -
Decision Reference DRN-5216031
17 Jul 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5216031 The complaint Ms M complains that Revolut Ltd (Revolut) is refusing to refund her the amount she lost as the result of a scam. Ms M is being represented by a third party. To keep things simple, I will refer to Ms M throughout my decision. What happened The background of this... (4 pages)View decision -
Decision Reference DRN-5428516
17 Jul 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5428516 The complaint Mrs H complains that Revolut Ltd won’t refund her the money she lost in a work-tasks scam. Mrs H is being represented by a professional representative, but for ease of reading I’ll just refer to her. What happened The background to this complaint is well-known... (6 pages)View decision -
Decision Reference DRN-5166187
17 Jul 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5166187 The complaint Miss M is being represented by a claims manager. She’s complaining about Revolut Ltd because it declined to refund money she lost as a result of fraud. What happened Sadly, Miss M fell victim to a cruel investment scam after responding to information she saw on... (5 pages)View decision -
Decision Reference DRN-5243815
17 Jul 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5243815 The complaint Mr S has complained that Revolut Ltd won’t refund money he has lost to a scam. What happened The details of the complaint are well known to both parties, so I will not repeat them again here. Instead, I will focus on giving the reasons for my decision. What I... (4 pages)View decision -
Decision Reference DRN-5270880
17 Jul 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5270880 The complaint Mr P complains that Revolut Ltd won’t refund money he lost when he was a victim of an investment scam. Mr P is represented by a firm I’ll refer to as ‘R’. What happened The background to this complaint is well known to both parties and so I’ll only refer to som... (5 pages)View decision -
Decision Reference DRN-5697710
16 Jul 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5697710 The complaint Mr H complains that Revolut Ltd hasn’t protected him from losing money to a cryptocurrency investment scam. What happened The background to this complaint is well known to both parties, so I won’t repeat everything here. In brief summary, Mr H has explained th... (5 pages)View decision -
Decision Reference DRN-5696810
16 Jul 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5696810 The complaint Miss B has complained that Revolut LTD won’t refund money she says she lost to a scam. What happened Where the circumstances of the complaint are well known to both parties, I won’t detail them again here. Rather, I’ll focus on setting out the key reasons for m... (5 pages)View decision
