We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2448 results
-
Decision Reference DRN-5327009
12 Jun 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5327009 The complaint Mrs S complains that Revolut Ltd will not refund money she lost to a scam. What happened The background to this complaint is not in dispute and is well known to both parties so I won’t repeat it in detail here. In summary, Mrs S said that on 7 October 2024 she ... (2 pages)View decision -
Decision Reference DRN-5291770
12 Jun 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5291770 The complaint Mr H complains that Revolut Ltd will not refund money he said he lost to a scam. What happened The details of this complaint are well known to both parties so I won’t repeat it all again here. In summary, between February and March 2024 Mr H made two payments t... (2 pages)View decision -
Decision Reference DRN-5357403
12 Jun 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5357403 The complaint Ms A complains that Revolut Ltd won’t refund money she lost when she was the victim of a scam. What happened The background to this complaint is well known to both parties, so I won’t repeat everything here. In October 2024 Ms A received a call from someone wh... (6 pages)View decision -
Decision Reference DRN-5338948
12 Jun 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5338948 The complaint Miss S complains that Revolut Ltd haven’t refunded money she lost to a job scam. The details of this complaint are well known to both parties. So, if there’s a submission I’ve not addressed; it isn’t because I’ve ignored the point. It’s simply because my findin... (2 pages)View decision -
Decision Reference DRN-5535757
11 Jun 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5535757 The complaint Miss B complains about Revolut Ltd. She says that Revolut failed to protect her when she fell victim to a cryptocurrency investment scam and would like Revolut to refund her the money she has lost. What happened Miss B saw an advert for investing in cryptocur... (3 pages)View decision -
Decision Reference DRN-5032745
11 Jun 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5032745 The complaint Mrs G is unhappy that Revolut Ltd haven’t refunded money she lost as a result of a scam. Mrs G is being represented by solicitors but, for ease of reading, I’ll only refer to Mrs G in the decision. What happened The detailed background to this complaint is we... (4 pages)View decision -
Decision Reference DRN-5473351
11 Jun 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5473351 The complaint Miss J complains that Revolut Ltd won’t refund money she lost to a scam. Miss J is represented by a firm I’ll refer to as “C”. For ease, I have referred to comments made by C as though Miss J made them. What happened The payments relevant to this complaint are ... (3 pages)View decision -
Decision Reference DRN-5159037
11 Jun 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5159037 The complaint Mr S is unhappy Revolut Ltd (“Revolut”) won’t reimburse him for the money he lost when he fell victim to a scam. What happened The details and facts of this case are well-known to both parties, so I don’t need to repeat them at length here. In short, Mr S was... (3 pages)View decision -
Decision Reference DRN-5265229
11 Jun 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5265229 The complaint Mr P complains Revolut Ltd won’t refund the money he lost when he fell victim to a scam. What happened In late 2023, Mr P saw and responded to an online advert for a cryptocurrency investment with a company I’ll refer to as “C”. The advert appeared to show the ... (4 pages)View decision -
Decision Reference DRN-5573132
11 Jun 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5573132 The complaint Mr S complains that Revolut Ltd sent back a payment made to him in respect of a refund on the cancelled purchase of a car. And that the seller denied receipt of the money. What happened On 30 October 2024, Mr S paid a dealer the purchase price for a car, of £5,... (2 pages)View decision
