We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2448 results
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Decision Reference DRN-5397310
10 Jun 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5397310 The complaint Mr T complains that Revolut Ltd won’t refund money he lost when he was a victim of a scam. What happened The background to this complaint is well known to both parties, so I won’t repeat what happened in detail. In September 2024, Mr T found a property online... (4 pages)View decision -
Decision Reference DRN-4863589
10 Jun 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-4863589 The complaint Ms B complains that Revolut Ltd won’t refund money she lost when she was a victim of a scam. Ms B is represented by a firm I’ll refer to as ‘RS’. What happened The background to this complaint is well known to both parties and so I’ll only refer to some key eve... (4 pages)View decision -
Decision Reference DRN-5222424
10 Jun 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5222424 The complaint Miss A complains Revolut Ltd won’t refund payments she lost when she was the victim of a cryptocurrency investment scam. Miss A is professionally represented, however, to keep things simple, I’ll refer to Miss A throughout my decision. What happened The backg... (11 pages)View decision -
Decision Reference DRN-5594232
10 Jun 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5594232 The complaint Mrs K complains Revolut Ltd (“Revolut”) declined to refund payments she says she didn’t make. What happened On 23 August 2023, Mrs K said she and her husband received a call from someone claiming to be one of their banking providers asking if they’d made any pa... (9 pages)View decision -
Decision Reference DRN-5614946
10 Jun 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5614946 The complaint Mr F complains Revolut Ltd (“Revolut”) didn’t do enough to protect him when he fell victim to a scam. What happened Mr F told us he read an article supposedly by a well-known financial expert regarding cryptocurrency investments and clicked a link within the a... (3 pages)View decision -
Decision Reference DRN-5366228
10 Jun 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5366228 The complaint Mr F is complaining about Revolut Ltd because it declined to refund money he lost as a result of fraud. He was originally represented by solicitors but that arrangement has since ended and more recent correspondence has been from his partner. What happened Sadl... (4 pages)View decision -
Decision Reference DRN-5611774
10 Jun 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5611774 The complaint Mrs E complains that Revolut Ltd won’t refund the full amount of money she says she lost to a scam. What happened The background to this complaint is well-known to both parties, so I won’t repeat it in detail here. But in summary and based on the submissions o... (3 pages)View decision -
Decision Reference DRN-5370156
10 Jun 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5370156 The complaint Mr K complains that Revolut Ltd won’t refund money he lost when he was the victim of a scam. Mr K is represented by a third-party firm, but I will refer to Mr K here. What happened The background to this complaint is well known to both parties, so I won’t rep... (4 pages)View decision -
Decision Reference DRN-5185074
10 Jun 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5185074 The complaint Miss C complains that Revolut Ltd hasn’t protected her from losing money to a scam. What happened The background to this complaint is well known to both parties, so I won’t repeat everything here. In brief summary, Miss C has explained that in March 2024 she c... (2 pages)View decision -
Decision Reference DRN-4999621
10 Jun 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-4999621 The complaint and background Mr D complains that Revolut Ltd (“Revolut”) didn’t do enough to protect him when he fell victim to a scam in August 2023, resulting in him losing over £15,000. Our investigator didn’t uphold the complaint. He noted that Mr D hadn’t provided the m... (2 pages)View decision
