We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2202 results
-
Decision Reference DRN-5401561
30 May 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5401561 The complaint S complains that Revolut Ltd won’t refund the money it lost when it was the victim of what it feels was a scam. What happened S is a limited company that deals in the sale of luxury fashion goods. In March 2024, it agreed with another fashion company to purcha... (3 pages)View decision -
Decision Reference DRN-4976493
29 May 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-4976493 The complaint Mrs D complains that Revolut Ltd won’t refund her the money she lost in a work tasks scam. Mrs D is being represented by a professional representative, but for ease of reading I’ll just refer to her. What happened The circumstances surrounding this complaint ar... (4 pages)View decision -
Decision Reference DRN-5591385
29 May 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5591385 The complaint W, a limited company, complains that Revolut Ltd have unreasonably declined to refund them for their losses to a scam. They’d like the losses returned to them. What happened n December 2023 an employee of W, Mr B, received two missed calls. When he called back... (7 pages)View decision -
Decision Reference DRN-4984004
29 May 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-4984004 The complaint Ms B complains that Revolut Ltd won’t refund her the money she lost in a work tasks scam. Ms B is being represented by a professional representative, but for ease of reading I’ll just refer to Ms B. What happened The circumstances surrounding this complaint a... (4 pages)View decision -
Decision Reference DRN-5416460
29 May 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5416460 The complaint Mr K complains that Revolut Ltd won’t refund several payments he says he made and lost to a scam. What happened The background to this complaint is well-known to both parties, so I won’t repeat it in detail here. But in summary and based on the submissions of b... (2 pages)View decision -
Decision Reference DRN-5590071
29 May 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5590071 The complaint Mr H complains that Revolut Ltd won’t refund money he lost when he fell victim to a cryptocurrency investment scam. Mr H is being represented by solicitors in this complaint. What happened In early 2023, Mr H came across a firm, “T”, which promoted itself as ... (10 pages)View decision -
Decision Reference DRN-5591950
29 May 2025 Revolut Ltd UpheldBanking and PaymentsThe complaint Mrs S complains that Revolut Ltd (‘Revolut’) won’t reimburse the money she lost when she fell victim to a scam. What happened Mrs S says that she saw a celebrity endorsed advert on social media about an investment opportunity. She clicked a link and shortly afterwards she rec... (8 pages)View decision -
Decision Reference DRN-5225819
29 May 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5225819 The complaint Mr B complains that Revolut Ltd won’t refund money he lost when he was a victim of an investment scam. Mr B is represented by a firm I’ll refer to as ‘C’. What happened I issued my provision decision on this complaint on 16 May 2023. It said: “The background to... (12 pages)View decision -
Decision Reference DRN-5558660
28 May 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5558660 The complaint Mr C has complained that Revolut Ltd won’t refund transactions he says he didn’t make or otherwise authorise. What happened In late 2024, Mr C was on holiday abroad. He’s explained that his wallet was stolen using distraction tactics. By the time he realised an... (3 pages)View decision -
Decision Reference DRN-5492106
28 May 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5492106 The complaint Mrs H complains that Revolut Ltd won’t refund several payments she says she made and lost to a scam. What happened The background to this complaint is well-known to both parties, so I won’t repeat it in detail here. But in summary and based on the submissions ... (3 pages)View decision
