We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2448 results
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Decision Reference DRN-5572269
16 Jul 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5572269 The complaint Mr O is being represented by solicitors. He’s complaining about Revolut Ltd because it declined to refund money he lost as a result of fraud. What happened Sadly, Mr O fell victim to a cruel investment scam after responding to an advert he saw on social media. ... (3 pages)View decision -
Decision Reference DRN-5363177
16 Jul 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5363177 The complaint Mrs W says Revolut Ltd (“Revolut”) refuses to refund her for transactions on her account that were sent to an unknown beneficiary as a result of unauthorised access to her account. What happened The facts of this complaint are well known to both parties, so I w... (2 pages)View decision -
Decision Reference DRN-5637781
16 Jul 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5637781 The complaint Mr B complains that Revolut Ltd won’t refund money he lost when he fell victim to a job scam. What happened The detailed background to this complaint is well known to both parties and has also been set out previously by the investigator. So, I’ll provide an ov... (4 pages)View decision -
Decision Reference DRN-5551768
16 Jul 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5551768 The complaint Miss V complains Revolut Ltd (“Revolut”) debited £250 from her account without her knowledge or authorisation. What happened The details of this complaint are well known by both parties, so I won’t repeat them again here in detail. Instead, I’ll focus on settin... (2 pages)View decision -
Decision Reference DRN-5197707
16 Jul 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5197707 The complaint Mrs B complains about the actions of Revolut Ltd when she lost money to a scam. Mrs B is being represented by a claims management company but for ease of reading I’ll only refer to Mrs B. What happened The detailed background to this complaint is well known t... (3 pages)View decision -
Decision Reference DRN-5193714
16 Jul 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5193714 The complaint Mr E complains Revolut Ltd won’t reimburse over £46,000 that he lost when he fell victim to a cryptocurrency investment scam. What happened The background to this complaint is well-known to both parties, so I won’t repeat it in detail here. But in summary and ... (4 pages)View decision -
Decision Reference DRN-5666196
16 Jul 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5666196 The complaint Mr W complains about the way Revolut Ltd handled his request for a refund. What happened On 4 October 2022, Mr W ordered ten mobile phones (the ‘goods’) as one order (from an online marketplace (‘T’). He used his Revolut (Visa) debit card to make the payment of... (4 pages)View decision -
Decision Reference DRN-5104001
15 Jul 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5104001 The complaint Mr B complains that Revolut Ltd didn’t do enough to protect him from the financial harm caused by a safe account scam, or to help him recover the money once he’d reported the scam to it. What happened The detailed background to this complaint is well known to ... (4 pages)View decision -
Decision Reference DRN-5694633
15 Jul 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5694633 The complaint Mr W is being represented by solicitors. He’s complaining about Revolut Ltd because it declined to refund money he lost as a result of fraud. What happened Sadly, Mr W fell victim to a cruel investment scam. After responding to an advert he saw on social media ... (6 pages)View decision -
Decision Reference DRN-5694548
15 Jul 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5694548 The complaint Mrs E is being represented by solicitors. She’s complaining about Revolut Ltd because it declined to refund money she lost as a result of fraud. What happened Sadly, Mrs E fell victim to a cruel investment scam after she responded to an advert on social media. ... (6 pages)View decision
