We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2448 results
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Decision Reference DRN-5579850
15 Jul 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5579850 The complaint and background Mr C complains that Revolut Ltd (“Revolut”) didn’t do enough to protect him when he fell victim to an investment scam in October 2023, resulting in the loss of over £70,000. Our investigator didn’t uphold the complaint. In summary, she felt that ... (2 pages)View decision -
Decision Reference DRN-5410027
15 Jul 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5410027 The complaint Mr M is being represented by a claims manager. He’s complaining about Revolut Ltd because it declined to refund money he lost as a result of fraud. What happened Sadly, Mr M fell victim to a cruel investment scam. In October and November 2023, he made the follo... (3 pages)View decision -
Decision Reference DRN-5566027
15 Jul 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5566027 The complaint Mr P complains that Revolut Ltd permitted payments to gambling platforms despite the warning signs of his gambling addiction and its duty to help vulnerable customers. Mr P doesn’t feel he was adequately protected by Revolut from financial distress, and he wan... (4 pages)View decision -
Decision Reference DRN-5693242
15 Jul 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5693242 The complaint This complaint is being brought by Ms B, the representative of the late Mr B’s estate. She’s being represented by solicitors and is complaining about Revolut Ltd because it declined to refund money Mr B lost as a result of fraud. What happened The complaint sta... (7 pages)View decision -
Decision Reference DRN-5602017
15 Jul 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5602017 The complaint Ms J is complaining that Revolut Ltd won’t refund a payment she was tricked into making after falling victim to a scam. What happened Ms J was selling an item on an online marketplace. She was contacted by what she thought was the marketplace, letting her know ... (3 pages)View decision -
Decision Reference DRN-5673704
14 Jul 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5673704 The complaint Mrs P has complained that Revolut Ltd won’t refund the money she says she lost to a scam. What happened The details of the complaint are well known to both parties, so I will not repeat them again here. Instead, I will focus on giving the reasons for my decisio... (3 pages)View decision -
Decision Reference DRN-5447229
11 Jul 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5447229 The complaint Mr S complains that Revolut Ltd (‘Revolut’) didn’t do enough to protect him when he was a victim of a job scam. Mr S is being represented by a third party. However, to keep things simple, I will refer to Mr S throughout my decision. What happened The background... (4 pages)View decision -
Decision Reference DRN-5257217
11 Jul 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5257217 The complaint Ms A complains that Revolut Ltd (‘Revolut’) won’t refund the money she lost to an investment scam. She’s represented by a firm of solicitors. To keep things simple, I’ll refer to Ms A throughout this decision. What happened The background to this complaint i... (3 pages)View decision -
Decision Reference DRN-5660532
11 Jul 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5660532 The complaint Mr T is complaining about Revolut Ltd because it declined to refund money he lost as a result of fraud. What happened Sadly, Mr T fell victim to a cruel impersonation scam. In summary, he was contacted by someone claiming to be Revolut who said his accounts had... (3 pages)View decision -
Decision Reference DRN-5615179
11 Jul 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5615179 The complaint Mr L complains that Revolut Ltd (Revolut) is refusing to refund him the amount he lost as the result of a scam. Mr L is being represented by a third party. To keep things simple, I will refer to Mr L throughout my decision. What happened The background of this ... (5 pages)View decision
