We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2202 results
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Decision Reference DRN-5588395
28 May 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5588395 Complaint Mr D is unhappy that Revolut Ltd didn’t refund him after he fell victim to an investment scam. Background The background to this case is well known to the parties, so I won’t set it out in full here. Briefly summarised, in early 2023 Mr D was looking for work. A fr... (3 pages)View decision -
Decision Reference DRN-5299859
28 May 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5299859 The complaint Miss B complains Revolut Ltd didn’t do enough to protect her when she fell victim to a concert ticket scam. What happened In May 2024, Miss B was looking to purchase tickets to a music concert. A friend of her mother knew of someone selling tickets and they fac... (4 pages)View decision -
Decision Reference DRN-4950858
28 May 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-4950858 The complaint Mr H complains that Revolut Ltd (‘Revolut’) hasn’t refunded the money he lost to a romance scam. What happened In April 2024, Mr H began communicating with a scammer he met on a well-known social media platform – which I’ll refer to as ‘T’. Mr H exchanged phone... (5 pages)View decision -
Decision Reference DRN-5143098
28 May 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5143098 The complaint Mr J is being represented by solicitors. He’s complaining about Revolut Ltd because it declined to refund money he lost as a result of fraud. What happened Sadly, Mr J fell victim to a cruel investment scam. After responding to an advert he saw online about a c... (5 pages)View decision -
Decision Reference DRN-5583158
28 May 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5583158 The complaint Mr P complains that Revolut Ltd (‘Revolut’) won’t refund the payments he made after falling victim to a job scam. What happened The background to this complaint isn’t in dispute so I won’t go into detail. In summary, Mr P was contacted via a messaging app by ... (8 pages)View decision -
Decision Reference DRN-4949400
28 May 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-4949400 The complaint A company, which I’ll call “W” complains that Revolut Ltd is refusing to refund the amount it lost as the result of a scam. What happened The background of this complaint is well known to all parties, so I won’t repeat everything here. However, in summary W sa... (3 pages)View decision -
Decision Reference DRN-5155229
28 May 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5155229 The complaint Mr W complains that Revolut Ltd didn’t do enough to protect him when he fell victim to an investment scam. What happened Mr W says he fell victim to a cryptocurrency investment scam in 2022, after seeing an advert on social media. He complained to Revolut about... (2 pages)View decision -
Decision Reference DRN-5586903
28 May 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5586903 The complaint Mr G complains Revolut Ltd failed to protect him when he was falling victim to a scam and hasn’t reimbursed him since that scam was revealed. What happened I issued a provisional decision (PD) for Mr G’s complaint on 14 May 2025. In it I set out the background... (8 pages)View decision -
Decision Reference DRN-5584382
28 May 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5584382 The complaint Miss W complains that Revolut Ltd (Revolut) is refusing to refund her the amount she lost as the result of a scam. Miss W is being represented by a third party. To keep things simple, I will refer to Miss W throughout my decision. What happened In summary, Miss... (4 pages)View decision -
Decision Reference DRN-5577237
28 May 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5577237 The complaint Miss M is complaining that Revolut Ltd didn’t do enough to prevent her from making payments to a scam, and didn’t reimburse her after she reported the scam. What happened In 2023 Miss M fell victim to cryptocurrency investment scam. After clicking on an email ... (13 pages)View decision
