We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1837 results
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Decision Reference DRN-5399190
24 Mar 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5399190 The complaint Mr S is unhappy that Revolut Ltd haven’t refunded money he lost as a result of a scam. Mr S is being represented by a claims management company but for ease of I’ll only refer to Mr S in the decision. What happened The detailed background to this complaint is... (11 pages)View decision -
Decision Reference DRN-5084297
24 Mar 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5084297 The complaint Mr W complains that Revolut Ltd did not refund a series of payments he lost to a scam. What happened Both parties are aware of the circumstances of the complaint, so I won’t repeat them again in detail here. In summary, Mr W fell victim to a task-based job scam... (3 pages)View decision -
Decision Reference DRN-5027028
24 Mar 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5027028 The complaint Mr B complains that Revolut Ltd won’t refund the money he lost to a scam. What happened The details of this complaint are well known to both parties, so I won’t repeat everything again here. However, in brief, Mr B fell victim to a fake job scam after he was co... (9 pages)View decision -
Decision Reference DRN-4634252
24 Mar 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-4634252 The complaint Mr C complains that Revolut Ltd won’t refund money he lost when he fell victim to a safe account scam. What happened The detailed background to this complaint is well known to both parties and has also been set out previously by the investigator. The facts abou... (3 pages)View decision -
Decision Reference DRN-5420966
24 Mar 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5420966 The complaint Ms M complains that Revolut Ltd won’t refund money she lost when she fell victim to a scam. What happened Ms M saw an advert online for an investment opportunity which appeared to be endorsed by a well-known financial journalist. She left her details and was c... (7 pages)View decision -
Decision Reference DRN-5421018
24 Mar 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5421018 The complaint Ms L is unhappy Revolut Ltd declined to reimburse her for the money she lost when she fell victim to a scam. What happened Ms L is represented in this complaint by a solicitor, for simplicity I will refer to Ms L throughout this decision, even when referencing... (7 pages)View decision -
Decision Reference DRN-5241542
24 Mar 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5241542 The complaint Mr S complains that Revolut Ltd failed to protect him when he fell victim to a cryptocurrency investment scam. Mr S is being represented by solicitors in this complaint. What happened The detailed background to this complaint is well known to both parties and... (11 pages)View decision -
Decision Reference DRN-4989422
24 Mar 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-4989422 The complaint Mr A complains that Revolut Ltd (Revolut) is refusing to refund him the amount he lost as the result of a scam. What happened The background of this complaint is well known to all parties, so I won’t repeat what happened in detail. In summary, Mr A has explain... (4 pages)View decision -
Decision Reference DRN-5086472
24 Mar 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5086472 The complaint Mr K complains that Revolut Ltd didn’t do enough to protect him from the financial harm caused by an investment scam, or to help him recover the money once he’d reported the scam to it. What happened The detailed background to this complaint is well known to b... (4 pages)View decision -
Decision Reference DRN-5206430
24 Mar 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5206430 The complaint Mr M complains Revolut Ltd treated him unfairly when it recorded a marker against him on a fraud database and closed his account. He doesn’t think it’s treated him fairly. What happened A summary of what happened is below. Mr M held an account with Revolut. On... (3 pages)View decision
