We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2448 results
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Decision Reference DRN-5324381
11 Jul 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5324381 The complaint Mr C complains that Revolut Ltd won’t refund the money he lost when he was the victim of a scam. What happened In early 2024, Mr C was looking to make money investing and reached out to someone he had been following on social media who appeared to have been su... (3 pages)View decision -
Decision Reference DRN-5241939
11 Jul 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5241939 The complaint Miss M complains that Revolut Ltd won’t refund the money she lost when she was the victim of a scam. What happened In December 2023, Miss M received a call from someone who said they worked for another bank she held an account with. The caller said they had id... (3 pages)View decision -
Decision Reference DRN-5438006
11 Jul 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5438006 The complaint Mr P is being represented by solicitors. He’s complaining about Revolut Ltd because it declined to refund money he lost as a result of fraud. What happened Sadly, Mr P fell victim to a cruel job scam. At a time when he was actively looking for work, he was appr... (6 pages)View decision -
Decision Reference DRN-5115870
10 Jul 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5115870 The complaint Miss B complains that Revolut Limited (‘Revolut’) won’t refund the money she lost to an investment scam. She’s being represented by a firm of solicitors. To keep things simple, I’ll refer to Miss B throughout this decision. What happened In summary, Miss B s... (6 pages)View decision -
Decision Reference DRN-5203729
10 Jul 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5203729 The complaint Mr R complains that Revolut Ltd won’t refund money he lost when he was the victim of a crypto investment scam. Mr R is represented by a firm I’ll refer to as ‘C’. What happened The background to this complaint is well known to both parties, so I’ll only refer t... (8 pages)View decision -
Decision Reference DRN-5053460
10 Jul 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5053460 The complaint Mr K complains that Revolut Ltd won’t refund money he says he lost when he was a victim of an investment scam. Mr K is represented by a firm I’ll refer to as ‘R’. What happened The background to this complaint is well known to both parties and so I’ll only refe... (7 pages)View decision -
Decision Reference DRN-5167238
10 Jul 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5167238 The complaint Ms M is unhappy that Revolut Ltd won’t reimburse money she lost to a scam. Ms M has brought her complaint with the assistance of a professional representative. For ease I’ll refer to their submissions as being from Ms M. What happened In early 2023 Ms M was app... (6 pages)View decision -
Decision Reference DRN-5338575
10 Jul 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5338575 The complaint Mrs C complains that Revolut Ltd won’t refund her the money she lost in a work tasks scam. What happened The circumstances surrounding this complaint are well-known to both parties, so I’ve summarised what I consider to be the main points. Mrs C says she was co... (4 pages)View decision -
Decision Reference DRN-5637145
10 Jul 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5637145 The complaint Mr D is unhappy that Revolut Ltd won’t reimburse money he lost to a scam. What happened In September 2024 Mr D was travelling home from work when he received a call from his bank (‘A’). They said someone had tried to take a payment from his bank account using h... (5 pages)View decision -
Decision Reference DRN-5622065
10 Jul 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5622065 The complaint Mr G complains Revolut Ltd didn’t protect him from harmful and compulsive spending. What happened Mr G complained to Revolut, saying it had a duty of care to protect his money, identify harmful behaviour and gambling. Mr G said he’d spent well over one hundre... (5 pages)View decision
