We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2202 results
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Decision Reference DRN-5584027
27 May 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5584027 The complaint Mrs S complains that Revolut Ltd (Revolut) is refusing to refund her the amount she lost as the result of a scam. What happened In summary, Mrs S found an advertisement on social media for a new job role with a company I will call X. Mrs S responded to the adve... (3 pages)View decision -
Decision Reference DRN-5317237
27 May 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5317237 The complaint Mrs P complains that Revolut Ltd won’t refund money she lost when she was a victim of a scam. What happened The background to this complaint is well known to both parties and so I’ll only refer to some key events here. In 2024 Mrs P fell victim to a task-based ... (3 pages)View decision -
Decision Reference DRN-5585670
27 May 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5585670 The complaint Mr O complains that Revolut Ltd hasn’t protected him from losing money to a scam. What happened The background to this complaint is well known to both parties, so I won’t repeat everything here. In brief summary, Mr O has explained that in 2023 he converted fi... (2 pages)View decision -
Decision Reference DRN-5585237
27 May 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5585237 THE COMPLAINT Mrs R holds/held an account with Revolut Ltd (“Revolut”). Mrs R’s complaint is about Revolut’s refusal to reimburse her money she says she lost due to a scam. Mrs R is represented by Mendelsons Solicitors in this matter. However, where appropriate, I will ref... (7 pages)View decision -
Decision Reference DRN-5585629
27 May 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5585629 The complaint Ms H is complaining about Revolut Ltd because it declined to refund money she lost as a result of fraud. She’s also dissatisfied with the service she received after the fraud was reported, particularly that Revolut didn’t call her to discuss the situation. What... (5 pages)View decision -
Decision Reference DRN-5092384
27 May 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5092384 The complaint Miss W is being represented by solicitors. She’s complaining about Revolut Ltd because it declined to refund money she lost as a result of fraud. What happened Sadly, Miss W fell victim to a cruel investment scam. After responding to an online advert that appea... (6 pages)View decision -
Decision Reference DRN-5336193
27 May 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5336193 The complaint Mrs O complains that Revolut Ltd (‘Revolut’) won’t refund the money she says was lost as the result of a scam. What happened The details of this complaint are well known to both parties, so I won’t set them out in full here. In summary, in late October 2024, Mr... (5 pages)View decision -
Decision Reference DRN-5583676
27 May 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5583676 The complaint Mr C complains the Revolut Ltd won’t return money he lost to a scam. Mr C is represented by a firm I’ll refer to C. For ease, I’ve referred to comments C made as though made by Mr C himself. What happened The details of this complaint are well known to both par... (4 pages)View decision -
Decision Reference DRN-5581254
23 May 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5581254 The complaint Mr M has complained Revolut Ltd failed to sufficiently intervene causing him to fall victim to an authorised push payment (APP) scam. What happened The background to this complaint is well-known to both parties, so I won’t repeat it in detail here. In summary, ... (5 pages)View decision -
Decision Reference DRN-5095032
23 May 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5095032 The complaint Miss P has complained Revolut Ltd failed to sufficiently intervene causing her to fall victim to an authorised push payment (APP) scam. What happened The background to this complaint is well-known to both parties, so I won’t repeat it in detail here. In summary... (4 pages)View decision
