We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1837 results
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Decision Reference DRN-5307491
24 Mar 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5307491 The complaint Mr B is unhappy that Revolut Ltd haven’t refunded money he lost as a result of a scam. Mr B is being represented by a claims management company but for ease of I’ll only refer to Mr B in the decision. What happened The detailed background to this complaint is... (4 pages)View decision -
Decision Reference DRN-5289127
21 Mar 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5289127 Complaint Mrs O is unhappy that Revolut Ltd didn’t reimburse her after she told it she’d fallen victim to a scam. Background In 2023, Mrs O said she received a WhatsApp message from someone who claimed to work for a recruiter. Mrs O had been applying for jobs online and so s... (8 pages)View decision -
Decision Reference DRN-5044797
21 Mar 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5044797 Complaint Mrs O is unhappy that Revolut Ltd didn't reimburse her after she told it she'd fallen victim to an investment scam. Background In 2023, Mrs O saw an advert on social media for a cryptocurrency investment opportunity. She clicked on a link in the advert an... (2 pages)View decision -
Decision Reference DRN-5024581
21 Mar 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5024581 The complaint Ms T complains that Revolut Ltd has declined to refund a payment she says she didn’t make. What happened As both parties are familiar with the facts of this case, I’ll summarise it briefly. In November 2023, Ms T received a call from a scammer impersonating a w... (3 pages)View decision -
Decision Reference DRN-5352591
21 Mar 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5352591 The complaint Mr H complains that Revolut Limited won’t refund money he lost when he was the victim of a scam. Mr H is represented by a firm that I’ll refer to as ‘R’. What happened The background to this complaint is well known to both parties and so I’ll only refer to some... (12 pages)View decision -
Decision Reference DRN-5245689
21 Mar 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5245689 The complaint Mr C complains that Revolut Ltd did not refund a series of payments he lost to a scam. What happened Mr C found an investment opportunity via social media, that appeared to be endorsed by celebrities. Unfortunately, this turned out to be a scam. Mr C was contac... (9 pages)View decision -
Decision Reference DRN-4867744
21 Mar 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-4867744 The complaint Mr C complains that Revolut Ltd (Revolut) is refusing to refund him the amount he lost as the result of a scam. Mr C is being represented by a third party. To keep things simple, I will refer to Mr C throughout my decision. What happened The background of this ... (3 pages)View decision -
Decision Reference DRN-5302212
21 Mar 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5302212 The complaint Mr B complains that Revolut Ltd (Revolut) is refusing to refund him the amount he lost as the result of a scam. Mr B is being represented by a third party. To keep things simple, I will refer to Mr B throughout my decision. What happened The background of this ... (9 pages)View decision -
Decision Reference DRN-5163892
21 Mar 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5163892 Complaint Mr B is unhappy that Revolut Ltd didn’t reimburse him after he told it he’d fallen victim to an investment scam. Background In November 2023, Mr B came across an advert on social media. It was promoting an investment opportunity that involved the use of an artifici... (3 pages)View decision -
Decision Reference DRN-5283870
21 Mar 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5283870 The complaint Mr B complains that Revolut Ltd (Revolut) is refusing to refund him the amount he lost as the result of a scam. Mr B is being represented by a third party. To keep things simple, I will refer to Mr B throughout my decision. What happened The background of this ... (5 pages)View decision
