We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1837 results
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Decision Reference DRN-4895322
21 Mar 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-4895322 The complaint Miss T complains that Revolut Ltd (‘Revolut’) won’t refund the money she lost as a result of an employment scam. What happened The background to this complaint is known to both parties, so I won’t repeat all the details here. In summary, Miss T says: She was... (3 pages)View decision -
Decision Reference DRN-5015146
21 Mar 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5015146 The complaint Miss G complains that Revolut Ltd didn’t do enough to protect her from a scam and hasn’t refunded her since she reported it. What happened I issued a provisional decision (PD) for this complaint on 6 March 2025. In it set out the background and my provisional f... (11 pages)View decision -
Decision Reference DRN-5185012
21 Mar 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5185012 The complaint Mr A complains that Revolut Ltd failed to properly pursue a chargeback request. What happened In March 2024 Mr A made two payments for a trip for his family to a travel organisation (“the Merchant”). The first was for £13,749.83 and the second was for £14,425.8... (3 pages)View decision -
Decision Reference DRN-4938179
21 Mar 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-4938179 The complaint Mr B complains that Revolut Ltd (Revolut) is refusing to refund him the amount he lost as the result of a scam. Mr B is being represented by a third party. To keep things simple, I will refer to Mr B throughout my decision. What happened The background of this ... (6 pages)View decision -
Decision Reference DRN-5054290
21 Mar 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5054290 The complaint Mr O complains that Revolut Ltd (Revolut) is refusing to refund him the amount he lost as the result of a scam. Mr O is being represented by a third party. To keep things simple, I will refer to Mr O throughout my decision. What happened The background of this ... (9 pages)View decision -
Decision Reference DRN-5291279
20 Mar 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5291279 The complaint Mr K complains that Revolut Ltd did not refund a series of payments he lost to a scam. What happened Both parties are aware of the circumstances of the complaint, so I won’t repeat them again in detail here. Mr K fell victim to an investment scam after speaking... (4 pages)View decision -
Decision Reference DRN-5145651
20 Mar 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5145651 The complaint Mr T complains Revolut Ltd didn’t do enough to protect him when he fell victim to an investment scam. What happened Mr T has an account with Revolut and an account with another business who I’ll refer to as “C” throughout the rest of this decision. He’s had an ... (3 pages)View decision -
Decision Reference DRN-5413922
20 Mar 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5413922 The complaint Ms M complains that Revolut Ltd hasn’t protected her from losing money to a scam. What happened The background to this complaint is well known to both parties, so I won’t repeat everything here. In brief summary, I understand that in August and September 2023 ... (12 pages)View decision -
Decision Reference DRN-5079164
20 Mar 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5079164 The complaint Mr H complains that Revolut Ltd (‘Revolut’) won’t refund the money he lost when he fell victim to a scam. What happened Mr H says that in November 2022 he was looking at a sports news website when he found an article about a company I’ll refer to as P in this d... (10 pages)View decision -
Decision Reference DRN-5267182
20 Mar 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5267182 The complaint Mr B complains that Revolut Ltd won’t let him open an account. What happened Mr B had two accounts with Revolut. The first account opened in 2023. In August 2024 Revolut closed this account. The next day, Mr B applied for a new account with Revolut. Revolut clo... (2 pages)View decision
