We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2448 results
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Decision Reference DRN-5623429
9 Jul 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5623429 The complaint Mrs K, via a representative, has complained that Revolut Ltd (“Revolut”) failed to refund the money she lost as part of an investment scam. What happened The details of this complaint are well known to both parties, so I will not repeat everything again here. I... (3 pages)View decision -
Decision Reference DRN-5261448
9 Jul 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5261448 The complaint Mr D is being represented by a claims manager. He’s complaining about Revolut Ltd because it declined to refund money he lost as a result of fraud. What happened Sadly, Mr D fell victim to a cruel investment scam. After responding to an advert on social media w... (6 pages)View decision -
Decision Reference DRN-5250213
9 Jul 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5250213 The complaint Miss B complains Revolut Ltd won’t reimburse money she lost when she fell victim to a scam. What happened Miss B paid over £7,000 in June 2023, to what she was led to believe was an employment opportunity – completing tasks online to earn commission. Miss B ha... (2 pages)View decision -
Decision Reference DRN-5181952
8 Jul 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5181952 The complaint Mr R complains that Revolut Ltd didn’t refund him the money he lost, to what he believed to be an Authorised Push Payment (“APP”) investment scam. In bringing his complaint to this service Mr R is represented, but for ease of reading I will refer to Mr R, in t... (4 pages)View decision -
Decision Reference DRN-5295474
8 Jul 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5295474 The complaint Mr E complains about the actions of Revolut Ltd when he lost money to a scam. Mr E is being represented by a claims management company but for ease I’ll only refer to Mr E. What happened The detailed background to this complaint is well known to both parties.... (4 pages)View decision -
Decision Reference DRN-5677791
8 Jul 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5677791 The complaint Mr M complains Revolut Ltd (“Revolut”) won’t refund the money he lost to a cryptocurrency investment scam. What happened I issued a provisional decision in June 2025 to explain why I thought Mr M’s complaint shouldn’t be upheld - and I said I’d consider anythin... (8 pages)View decision -
Decision Reference DRN-5667189
8 Jul 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5667189 The complaint Mr F complains that Revolut Ltd (‘Revolut’) debited his account with two payments totalling roughly £335 which he says he did not make or otherwise authorise. What happened In May 2025 I wrote to both parties to this complaint to explain my thoughts on the case... (3 pages)View decision -
Decision Reference DRN-5398468
8 Jul 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5398468 The complaint Mr T complains that Revolut Ltd sent him an email with his full account details, including full name. He said this would have been available to anyone receiving or intercepting the email. What happened Mr T created an account with Revolut in October 2024. Duri... (3 pages)View decision -
Decision Reference DRN-5677205
8 Jul 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5677205 The complaint Mr K is being represented by solicitors. He’s complaining about Revolut Ltd because it declined to refund money he lost as a result of fraud. What happened Sadly, Mr K fell victim to a cruel safe account scam. It appears the scam started after he responded to a... (6 pages)View decision -
Decision Reference DRN-5221477
8 Jul 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5221477 The complaint Mr C complains about the actions of Revolut Ltd when he lost money to a scam. Mr C is being represented by a claims management company but, for ease of reading, I’ll only refer to Mr C below. What happened The detailed background to this complaint is well kno... (3 pages)View decision
