We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2448 results
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Decision Reference DRN-5191700
8 Jul 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5191700 The complaint Mr M is unhappy that Revolut Ltd haven’t refunded money he lost as a result of a scam. Mr M is being represented by a claims management company but, for ease of reading, I’ll only refer to Mr M in the decision. What happened The detailed background to this co... (3 pages)View decision -
Decision Reference DRN-5214171
7 Jul 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5214171 The complaint Mr J complains that Revolut Ltd hasn’t protected him from losing money to a scam. What happened The background to this complaint is well known to both parties, so I won’t repeat everything here. In brief summary, Mr J has explained that in June and July 2023 he... (6 pages)View decision -
Decision Reference DRN-4959636
7 Jul 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-4959636 The complaint Mr K is complaining that Revolut Ltd didn’t do enough to prevent him from falling victim to a scam. The complaint is brought on his behalf by a professional representative but for ease I’ll refer mainly to Mr K in this decision. What happened In late 2023 Mr K ... (4 pages)View decision -
Decision Reference DRN-5342524
7 Jul 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5342524 The complaint Mr Z complains that Revolut Ltd blocked and closed his account. He says this caused him unnecessary trouble and upset. He wants Revolut to reopen his account. What happened Mr Z had an account with Revolut. Mr Z has told this service that his Revolut account ... (3 pages)View decision -
Decision Reference DRN-5672412
7 Jul 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5672412 The complaint Mr F is complaining that Revolut Ltd didn’t do enough to prevent him from making payments to a scam. The complaint is brought on his behalf by a professional representative but for ease I’ll mostly refer to Mr F here. What happened In August 2023, Mr F saw an a... (4 pages)View decision -
Decision Reference DRN-5397079
7 Jul 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5397079 The complaint Mr M complains that Revolut Ltd won’t refund money he lost when he was a victim of a scam. Mr M is represented by a firm I’ll refer to as ‘C’. What happened The background to this complaint is well known to both parties and so I’ll only refer to some key events... (5 pages)View decision -
Decision Reference DRN-5394260
6 Jul 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5394260 The complaint Mr M is being represented by solicitors. He’s complaining about Revolut Ltd because it declined to refund money he lost as a result of fraud. What happened Sadly, Mr M fell victim to a cruel job scam. He made the following card payments from his Revolut account... (3 pages)View decision -
Decision Reference DRN-5293694
5 Jul 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5293694 The complaint Mr B is being represented by solicitors. He’s complaining about Revolut Ltd because it declined to refund money he lost as a result of fraud. What happened Sadly, Mr B fell victim to a cruel job scam. The fake job required him to complete tasks that involved wr... (4 pages)View decision -
Decision Reference DRN-5173254
4 Jul 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5173254 The complaint Mr F complains that Revolut Ltd (Revolut) is refusing to refund him the amount he lost as the result of a scam. Mr F is being represented by a third party. To keep things simple, I will refer to Mr F throughout my decision. What happened The background of this ... (3 pages)View decision -
Decision Reference DRN-5528521
4 Jul 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5528521 The complaint Mr O complains that Revolut Ltd didn’t do enough to protect him at a time he was falling victim to a scam and that it hasn’t refunded him since he reported it. What happened The background to this complaint is well-known to both parties and so I’ll only summar... (4 pages)View decision
