We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2448 results
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Decision Reference DRN-5628699
2 Jul 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5628699 The complaint Mr B complains that Revolut Ltd has declined to reimburse payments that were made as part of a scam. What happened As both parties are familiar with the facts of this case, I’ll summarise them briefly. Mr B says that in February 2024 he received calls from a sc... (5 pages)View decision -
Decision Reference DRN-5502103
2 Jul 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5502103 The complaint The representative of the estate of the late Mr B is unhappy Revolut Ltd (“Revolut”) won’t reimburse them for the money Mr B lost when he fell victim to a scam. For the sake of readability, I will refer to Mr B throughout this decision rather than the late Mr B... (9 pages)View decision -
Decision Reference DRN-5193698
2 Jul 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5193698 The complaint Mr D is being represented by a claims manager. He’s complaining about Revolut Ltd because it declined to refund money he lost as a result of fraud. What happened Sadly, Mr D fell victim to a cruel job scam. He was contacted out of the blue by someone claiming t... (6 pages)View decision -
Decision Reference DRN-5204745
2 Jul 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5204745 The complaint Mr A is being represented by solicitors. He’s complaining about Revolut Ltd because it declined to refund money he lost as a result of fraud. What happened Sadly, Mr A fell victim to a cruel cryptocurrency recovery scam. He was contacted by the scammer, claimin... (2 pages)View decision -
Decision Reference DRN-5580743
1 Jul 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5580743 THE COMPLAINT Miss B holds/held an account with Revolut Ltd (“Revolut”). Miss B’s complaint is about Revolut’s refusal to reimburse her money she says she lost due to a scam. Miss B is represented by SJS Legal Ltd (“SJS”) in this matter. However, where appropriate, I will ... (3 pages)View decision -
Decision Reference DRN-5400357
1 Jul 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5400357 The complaint Mr H complains that Revolut Ltd won’t reimburse him for payments he made to a scam. Mr H’s complaint is brought by a professional representative but for ease of reading I’ll refer only to Mr H in this decision. What happened The detailed background to this comp... (3 pages)View decision -
Decision Reference DRN-5660502
1 Jul 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5660502 The complaint Miss B complains that Revolut Ltd didn’t do enough to prevent her falling victim to a safe account scam. What happened The detailed background to this complaint is well known to both parties. So, I’ll only provide a brief overview of some of the key events her... (7 pages)View decision -
Decision Reference DRN-5239629
1 Jul 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5239629 The complaint Mr E complains that Revolut Ltd hasn’t protected him from losing money to a scam. What happened The background to this complaint is well known to both parties, so I won’t repeat everything here. In brief summary, Mr E has explained that in August to October 20... (2 pages)View decision -
Decision Reference DRN-5660436
1 Jul 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5660436 The complaint A limited company, D, complains that Revolut Ltd (as the recipient bank) didn’t do enough to prevent the loss it suffered when its director fell victim to a safe account scam. The complaint has been brought by D’s director, Miss B. For ease of reading, I’ll mo... (3 pages)View decision -
Decision Reference DRN-5659426
1 Jul 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5659426 The complaint A company, which I’ll refer to as G, complains that Revolut Ltd won’t reimburse it after it lost money to an impersonation scam. Ms B, who is the director of G, brings the complaint on G’s behalf. For ease of reading, I’ll refer to all submissions as being made... (10 pages)View decision
