We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 364422 results
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Decision Reference DRN-5184252
12 Dec 2024 Paratus AMC Limited Not upheldMortgagesDRN-5184252 The complaint Mrs B and Mr K complain about two buy to let mortgages with Paratus AMC Limited trading as Foundation Home Loans. In particular, they’re unhappy about the interest rate and actions taken to recover the debt. They also don’t believe that Foundation is legitimate... (2 pages)View decision -
Decision Reference DRN-5207894
12 Dec 2024 Lloyds Bank PLC Not upheldBanking and PaymentsDRN-5207894 The complaint Mr and Mrs V complain that Lloyds Bank Plc (as the recipient bank) didn’t do enough to prevent the loss they suffered when they fell victim to a scam. For ease of reading and as he’s done most of the correspondence on the complaint, I’ll mostly just refer to M... (5 pages)View decision -
Decision Reference DRN-5128221
12 Dec 2024 Tide Platform Limited Not upheldBanking and PaymentsDRN-5128221 The complaint W, a limited company, complains that Tide Platform Limited only paid one promotional offer when it opened an account rather than the two it applied for. What happened The director of W explains that he input two promotional codes when he applied for the account... (2 pages)View decision -
Decision Reference DRN-5161137
12 Dec 2024 Marsh Ltd UpheldInsuranceDRN-5161137 The complaint A company, which I’ll refer to as D, complains that Marsh Ltd trading as Marsh Commercial provided misleading information about the sale of professional indemnity runoff cover. Mr D, who is a director of D, brings the complaint on D’s behalf. What happened D ha... (3 pages)View decision -
Decision Reference DRN-5053427
12 Dec 2024 Accredited Insurance (Europe) Ltd UpheldInsuranceDRN-5053427 The complaint Mr and Mrs R complain about the handling of a claim made under their home insurance policy with Accredited Insurance (Europe) Ltd (‘Accredited’). Accredited are the underwriters of this insurance policy. Much of this complaint is about the actions of their appo... (3 pages)View decision -
Decision Reference DRN-5182273
12 Dec 2024 Monzo Bank Ltd UpheldBanking and PaymentsDRN-5182273 The complaint Mr C complains that Monzo Bank Ltd froze his card and failed to give him a proper reason. Also that it failed to contact him about his complaint as he had asked before sending him a final response. What happened In March 2024, Mr C applied for and received a ne... (3 pages)View decision -
Decision Reference DRN-4952093
12 Dec 2024 Aviva Insurance Limited UpheldInsuranceDRN-4952093 The complaint Mrs P complains that Aviva Insurance Limited hasn’t settled a dental claim she made on a group private medical insurance policy. What happened The background to this complaint is well-known to both parties. So I’ve simply set out a summary of what I think are t... (3 pages)View decision -
Decision Reference DRN-5207692
12 Dec 2024 Revolut Ltd UpheldBanking and PaymentsDRN-5207692 Complaint Mr T is unhappy that Revolut Ltd didn’t refund his losses after he told it he’d fallen victim to a scam. Background Mr T became the victim of an investment scam after encountering an advertisement on social media for a company I will refer to as “U.” At the time, M... (7 pages)View decision -
Decision Reference DRN-4917304
12 Dec 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4917304 The complaint A company, which I will refer to as L, complains that Barclays Bank UK Plc closed its bank account abruptly, without warning, and with no reasonable contact or consultation. What happened One of L’s directors, a Mr S, told us: Barclays closed L’s account on... (5 pages)View decision -
Decision Reference DRN-4919846
12 Dec 2024 AXIS Specialty Europe SE UpheldInsuranceDRN-4919846 The complaint Ms D is unhappy AXIS Specialty Europe SE (AXIS) declined a claim under her commercial insurance policy for damage made to her rental property. Any references to AXIS include their agents. What happened Mrs D owned a property which she rented out. The tenant m... (3 pages)View decision
