We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 370149 results
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Decision Reference DRN-5110017
4 Mar 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5110017 The complaint Mr F is unhappy that Revolut Ltd haven’t refunded money he lost as a result of a scam. What happened The detailed background to this complaint is well known to both parties. So, I’ll only provide a brief overview of some of the key events here. Around Septemb... (3 pages)View decision -
Decision Reference DRN-5079629
4 Mar 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5079629 The complaint Ms E complains that Revolut Ltd won’t refund money she lost when she fell victim to an investment scam. Ms E is being represented by a claims management company this complaint. What happened The detailed background to this complaint is well-known to the parti... (3 pages)View decision -
Decision Reference DRN-4954450
4 Mar 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-4954450 The complaint Mr F complains that Wise Payments Limited trading as Wise won’t refund money he lost when he was a victim of a scam. What happened The background to this complaint is well known to both parties and so I’ll only refer to some key events here. In late 2023 Mr F... (3 pages)View decision -
Decision Reference DRN-5344144
4 Mar 2025 Fortegra Europe Insurance Company Ltd UpheldInsuranceDRN-5344144 The complaint Mr O is complaining about the way Fortegra Europe Insurance Company Ltd has handled a claim he made on his roadside assistance policy after he sought assistance following a breakdown. What happened In August 2024 Mr O contacted Fortegra as he’d smelt smoke whil... (3 pages)View decision -
Decision Reference DRN-4958839
4 Mar 2025 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4958839 The complaint Mr T complains that Barclay Bank UK PLC did not refund a series of payments he lost to a scam. What happened Mr T found an investment opportunity on social media and was added to a group led by two individuals. He was convinced to invest in a certain cryptocurr... (5 pages)View decision -
Decision Reference DRN-5335190
4 Mar 2025 Accredited Insurance (Europe) Ltd Not upheldInsuranceDRN-5335190 The complaint Mr C has complained that Accredited Insurance (Europe) Ltd (‘Accredited’) unfairly declined a claim under a home insurance policy. What happened Mr C contacted Accredited to make a claim when his bike was stolen from his garage. Accredited considered the claim... (3 pages)View decision -
Decision Reference DRN-5360331
4 Mar 2025 QIC Europe Ltd UpheldInsuranceDRN-5360331 The complaint Mrs T is complaining about the way QIC Europe Ltd has handled a subsidence claim she made on her buildings insurance policy. Mrs T has been represented by a solicitor firm in the handling of the claim and complaint. But, for ease of reference, I shall refer to ... (4 pages)View decision -
Decision Reference DRN-5173143
4 Mar 2025 NewDay Ltd UpheldBanking and PaymentsDRN-5173143 The complaint Mr R complains that NewDay Ltd irresponsibly lent him money on a credit card. What happened Mr R applied for a credit card with NewDay in September 2019. NewDay offered him a card with an initial credit limit of £1,200. NewDay subsequently increased the credit ... (3 pages)View decision -
Decision Reference DRN-4897152
4 Mar 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-4897152 The complaint Mr T complains that Revolut Ltd did not refund a series of payments he lost to a scam. What happened Mr T found an investment opportunity on social media and was added to a group led by two individuals. He was convinced to invest in a certain cryptocurrency coi... (3 pages)View decision -
Decision Reference DRN-5330399
4 Mar 2025 National Westminster Bank Plc UpheldBanking and PaymentsDRN-5330399 The complaint Miss S says NatWest failed to offer her support when she was spending compulsively and experiencing financial harm. Background Miss S has a compulsive spending problem which resulted in her gambling in an excessive and harmful way. She says that this impacted ... (5 pages)View decision
