We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 364422 results
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Decision Reference DRN-5170102
11 Dec 2024 Stellantis Financial Services UK Limited Not upheldConsumer CreditDRN-5170102 The complaint Miss G complains that Stellantis Financial Services UK Limited trading as Vauxhall Finance was irresponsible in its lending to her. She wants a financial settlement. What happened Miss G was provided with a conditional sale agreement by Vauxhall Finance in May ... (3 pages)View decision -
Decision Reference DRN-5006392
11 Dec 2024 HSBC UK Bank Plc Not upheldBanking and PaymentsDRN-5006392 The complaint Ms M complains that HSBC UK Bank Plc trading as First Direct (‘First Direct’) won’t refund the money she says was lost as the result of a scam. What happened In February 2020 and October 2020, Ms M invested with a company I’ll refer to as H. Ms M says she fou... (3 pages)View decision -
Decision Reference DRN-5142283
11 Dec 2024 Tesco Personal Finance PLC Not upheldBanking and PaymentsDRN-5142283 The complaint Mrs E complains that her Tesco Personal Finance PLC credit card is often declined in supermarkets, restaurants and shops. What happened In April 2024, Mrs E complained to Tesco that her credit card had been repeatedly declined. One shop’s staff member told Mrs ... (2 pages)View decision -
Decision Reference DRN-5174168
11 Dec 2024 Mortgage Required Ltd UpheldMortgagesDRN-5174168 The complaint Ms L and Mr W complain that Mortgage Required Ltd (which I’ll refer to as MRL) failed to submit a mortgage application on their behalf. As a result, they missed out on lower interest rate products and were on their lender’s standard variable rate for about six ... (7 pages)View decision -
Decision Reference DRN-5046749
11 Dec 2024 The Co-operative Bank Plc Not upheldBanking and PaymentsDRN-5046749 The complaint Mr G complains that The Co-operative Bank Plc stopped a payment from his account and then blocked and closed the account. What happened On 26 April 2024 Mr G tried to make an online payment of £9,000 to a beneficiary, whom I’ll call “V”. Co-op Bank declined to ... (2 pages)View decision -
Decision Reference DRN-5195566
11 Dec 2024 Yorkshire Building Society UpheldBanking and PaymentsDRN-5195566 The complaint Mr M complains that Yorkshire Building Society (“YBS”) gave him wrong information in response to his enquiry about interest information reported to His Majesty’s Revenue and Customs (“HMRC”). He has raised a number of concerns in relation to the service he rece... (3 pages)View decision -
Decision Reference DRN-5071533
11 Dec 2024 Bank of Scotland Plc Not upheldBanking and PaymentsDRN-5071533 The complaint Mr G is unhappy with how Bank of Scotland plc trading as Halifax (‘BOS’) dealt with a claim under Section 75 of the Consumer Credit Act 1974 (‘S75’). What happened Around late 2019 Mr G says a family member, who I’ll refer to as ‘T’, underwent surgery organise... (4 pages)View decision -
Decision Reference DRN-4815407
11 Dec 2024 Blue Motor Finance Ltd UpheldConsumer CreditDRN-4815407 The complaint Ms N complains that the car she acquired through Blue Motor Finance Ltd (“BMF”) wasn’t of satisfactory quality. She says she took the car to an approved dealer, and it identified unnatural and man-made damage, and she’s had to pay around £1,000 for diagnostics ... (4 pages)View decision -
Decision Reference DRN-4833531
11 Dec 2024 Santander UK Plc Not upheldBanking and PaymentsDRN-4833531 The complaint Ms C complains that Santander UK Plc (Santander) won’t refund money she lost money in an investment scam. What happened What Ms C says: In 2018, Ms C was told about an investment by a family friend – who said they’d received good returns from it. She went to an... (4 pages)View decision -
Decision Reference DRN-5159821
11 Dec 2024 Brown Shipley & Co Limited UpheldInvestmentsDRN-5159821 The complaint The executors of the Estates of Mr and Mrs C have complained about Brown Shipley & Co Limited, trading as Brown Shipley’s (‘Brown Shipley’) handling of the late Mr and Mrs C’s finances and the estates. Advice hadn’t been given about the repayment of the int... (7 pages)View decision
