We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 163568 results
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Decision Reference DRN-5617682
19 Jun 2025 TM Advances Limited Not upheldConsumer CreditDRN-5617682 The complaint Mrs R complains TM Advances Limited (TM Advances) irresponsibly lent to her when it provided her with a loan. What happened Mrs R entered into a fixed sum loan agreement with TM Advances on 21 June 2017. The credit provided was £1,500 and the term of the loan ... (5 pages)View decision -
Decision Reference DRN-5615041
19 Jun 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5615041 The complaint Ms R is unhappy that Revolut Ltd won’t refund money she lost as a result of a scam. What happened Ms R was the victim of a job scam involving the following payments from her newly opened Revolut account, that she generally topped up from another bank account: P... (9 pages)View decision -
Decision Reference DRN-5285597
19 Jun 2025 Metro Bank PLC Not upheldBanking and PaymentsDRN-5285597 The complaint Mr Q complains about Metro Bank PLC. He says that he has been the victim of a scam and would like Metro to refund him the money he has lost. What happened Mr Q says that he has fallen victim to a romance scam and has lost a substantial amount of money. He made... (2 pages)View decision -
Decision Reference DRN-5298307
19 Jun 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5298307 The complaint Mr G complains Revolut Ltd (“Revolut”) didn’t protect him when he fell victim to a scam and didn’t do enough to recover his lost funds. What happened Mr G said he engaged a contractor for some redecoration works at his home. Mr G told us the works and a price ... (3 pages)View decision -
Decision Reference DRN-5626783
19 Jun 2025 Clydesdale Bank Plc UpheldBanking and PaymentsDRN-5626783 The complaint Mr A complains that Clydesdale Bank Plc will not meet his claim under section 75 of the Consumer Credit Act 1974 (“section 75”) after a training course did not meet his expectations. He says that he did not receive what he paid for and that the bank is liable, ... (3 pages)View decision -
Decision Reference DRN-5628393
19 Jun 2025 Santander UK Plc Not upheldBanking and PaymentsDRN-5628393 The complaint Mr H complains that Santander UK Plc won’t refund payments he made as a result of a scam. What happened Mr H was the victim of a scam involving the following payments from his Santander account: Date Description Amount 31 May 2023 Faster Payment to Crypto.com £... (4 pages)View decision -
Decision Reference DRN-5022471
19 Jun 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5022471 The complaint Mr H complains that Revolut Ltd won’t refund payments he made as a result of a scam. What happened Mr H was the victim of a scam involving the following payments from his Revolut account: Date Description Amount 6 June 2023 Card Payment to Binance £100.00 26 Ju... (4 pages)View decision -
Decision Reference DRN-4655945
19 Jun 2025 HSBC UK Bank Plc Not upheldBanking and PaymentsDRN-4655945 The complaint Mr H complains that HSBC UK Bank Plc won’t refund payments he made as a result of a scam. What happened Mr H was the victim of a scam involving the following payments from his HSBC account: Date Description Amount 17 June 2023 Faster Payment to Crypto.com £50.0... (4 pages)View decision -
Decision Reference DRN-5620267
19 Jun 2025 First Holiday Finance Ltd Not upheldConsumer CreditDRN-5620267 The complaint Mr and Mrs A’s complaint is, in essence, that First Holiday Finance Ltd (the ‘Lender’) acted unfairly and unreasonably by (1) being party to an unfair credit relationship with them under Section 140A of the Consumer Credit Act 1974 (as amended) (the ‘CCA’) and ... (17 pages)View decision -
Decision Reference DRN-5499516
19 Jun 2025 Santander UK Plc Not upheldBanking and PaymentsDRN-5499516 The complaint Mr R complains that Santander UK Plc (Santander) won’t refund the money he lost when he fell victim to a scam. What happened The detailed background to this complaint is well known to both parties. So, I’ll only provide a brief overview of some of the key even... (4 pages)View decision
