We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 163568 results
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Decision Reference DRN-5281496
18 Feb 2025 Lloyds Bank PLC Not upheldBanking and PaymentsDRN-5281496 The complaint A company, which I’ll refer to as M complains that Lloyds Bank PLC won’t reimburse it after it lost money to an investment – that it now considers to have been a scam – whereby it sent money to an account held at Lloyds. Miss O, who is the director of M, brings... (3 pages)View decision -
Decision Reference DRN-5281488
18 Feb 2025 Starling Bank Limited Not upheldBanking and PaymentsDRN-5281488 The complaint A company, which I’ll refer to as M, complains that Starling Bank Limited won’t reimburse it after it lost money to an investment – that it now considers to have been a scam. Miss O, who is the director of M, brings the complaint on M’s behalf via a professiona... (3 pages)View decision -
Decision Reference DRN-5301477
18 Feb 2025 National Westminster Bank Plc Not upheldMortgagesDRN-5301477 The complaint Ms D believes she was treated unfairly by National Westminster Bank Plc (NatWest) when it declined her application to port (transfer) her mortgage interest rate product onto a new mortgage on another property. Ms D says this is “sharp practice” by NatWest, and ... (3 pages)View decision -
Decision Reference DRN-5265113
18 Feb 2025 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-5265113 The complaint Mr R has complained that Barclays Bank UK PLC, trading as Barclaycard, unfairly reduced his credit card limit, without adequate consideration or communication. What happened Mr R has been a long-term customer of Barclaycard. However, he has complained that it w... (2 pages)View decision -
Decision Reference DRN-5113922
18 Feb 2025 Santander UK Plc Not upheldMortgagesDRN-5113922 The complaint Mr W complains that Santander UK Plc lent irresponsibly when agreeing his interest only mortgage in 2008. And it didn’t treat him fairly when the mortgage term ended, leading him to sell his home. What happened Mr W is represented by Mrs S (a family member) in... (3 pages)View decision -
Decision Reference DRN-5154645
18 Feb 2025 IFAST GLOBAL BANK LIMITED Not upheldBanking and PaymentsDRN-5154645 The complaint Mr P complains that iFAST GLOBAL BANK (iFAST) closed his account without reason. He would like fair compensation for the financial loss, distress, and inconvenience. What happened The details of this complaint are well known to both parties, so I won’t repeat ... (2 pages)View decision -
Decision Reference DRN-4867545
18 Feb 2025 Santander UK Plc UpheldBanking and PaymentsDRN-4867545 The complaint Mr E complains that Santander UK Plc will not meet his claim for a refund after he fell into dispute with a timeshare relinquishment business. Mr E has been professionally represented in bringing this complaint, so any reference to his arguments and submissions... (4 pages)View decision -
Decision Reference DRN-5277147
18 Feb 2025 Carfinance247 Limited UpheldConsumer CreditDRN-5277147 The complaint Miss B has complained about the cost of a ‘peace of mind’ pack added to her finance agreement with Carfinance247 Limited (‘CF247’). What happened In April 2023, Miss B entered into a finance agreement with CF247 for a used car. Soon afterwards, she noticed she’... (2 pages)View decision -
Decision Reference DRN-4937946
18 Feb 2025 Toyota Financial Services (UK) Plc UpheldConsumer CreditDRN-4937946 The complaint Mr H complains that Toyota Financial Services (UK) PLC (“TFS”) supplied a car that wasn’t as described. Mr H says he was led to believe the car would be supplied with an alarm and immobiliser and as this has turned out not to be the case, he’d like the alarm re... (3 pages)View decision -
Decision Reference DRN-5166472
18 Feb 2025 Equifax Limited Not upheldConsumer CreditDRN-5166472 The complaint Mr Y is complaining that EQUIFAX LIMITED (Equifax) is selling his personal data without his permission. What happened Mr Y was contacted by a company I’ll refer to as L for the purposes of this decision. He says that L confirmed to him that Equifax sold his inf... (3 pages)View decision
