We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 163568 results
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Decision Reference DRN-4659094
18 Feb 2025 Bank of Scotland Plc Not upheldConsumer CreditDRN-4659094 The complaint Miss C complains that Bank of Scotland plc trading as Halifax won’t refund money she lost when she fell victim to an investment scam. She’s also unhappy that the bank is holding her liable for a loan that she didn’t apply for, as well as a money transfer from h... (4 pages)View decision -
Decision Reference DRN-5223967
18 Feb 2025 Tesco Personal Finance Limited Not upheldBanking and PaymentsDRN-5223967 The complaint Mr P is unhappy with how Tesco Personal Finance Limited handled his savings account when his fixed term was coming to an end. What happened Mr P opened a fixed term savings account with Tesco in August 2023. Tesco confirmed the opening of the account in writin... (2 pages)View decision -
Decision Reference DRN-5299194
18 Feb 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5299194 The complaint Mr A complains that Revolut Ltd (“Revolut”) cancelled the travel insurance benefit in its premium plan before the end of the subscription term. What happened Mr A had a subscription for a premium plan with Revolut with travel insurance included as one of the be... (2 pages)View decision -
Decision Reference DRN-5265290
18 Feb 2025 Creation Consumer Finance Ltd UpheldConsumer CreditDRN-5265290 The complaint Mr M has complained that Creation Consumer Finance Ltd “Creation” rejected his claim against it under Section 75 of the Consumer Credit Act 1974 “The Act”. What happened Mr M bought solar panels (the system) for his home in 2021. The purchase was funded by a l... (4 pages)View decision -
Decision Reference DRN-5336994
18 Feb 2025 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-5336994 The complaint Mr A complains Barclays Bank UK PLC acted unfairly in refusing him access to money he held with it. He says he lost out as a result of being unable to undertake transactions. What happened I issued my provisional decision on this complaint, setting out what I i... (4 pages)View decision -
Decision Reference DRN-5226466
18 Feb 2025 National Savings and Investments Not upheldBanking and PaymentsDRN-5226466 The complaint Mr M complains National Savings and Investments (NS&I) unnecessarily asked for information he’d already provided them with, when he enquired about an old premium bond holding. What happened Mr M says in January 2024 he contacted NS&I regarding some old ... (2 pages)View decision -
Decision Reference DRN-5297293
18 Feb 2025 Bank of Scotland Plc Not upheldMortgagesDRN-5297293 The complaint Mr and Mrs F complain that Bank of Scotland plc has unfairly declined their proposals to bring their mortgage back on track following a period of financial difficulty. What happened Mr and Mrs F have a mortgage with Bank of Scotland that is due to end in 2026.... (2 pages)View decision -
Decision Reference DRN-5197095
18 Feb 2025 TRANSUNION INTERNATIONAL UK LIMITED Not upheldConsumer CreditDRN-5197095 The complaint Ms H complains about information TransUnion International UK Limited are reporting which is negatively impacting her credit report, as well as issues when trying to access her credit report online. What happened Ms H says TransUnion are incorrectly reporting i... (4 pages)View decision -
Decision Reference DRN-5298961
18 Feb 2025 Starling Bank Limited Not upheldBanking and PaymentsDRN-5298961 The complaint Mr W and Mrs F complain that Starling Bank Limited (“Starling”) declined their application to open a joint account stating they did not meet its eligibility criteria but failed to elaborate on the reasons why. What happened Mr W and Mrs F wished to open a join... (3 pages)View decision -
Decision Reference DRN-5278279
18 Feb 2025 Vanquis Bank Limited Not upheldBanking and PaymentsDRN-5278279 The complaint Miss H complains that Vanquis Bank Limited irresponsibly lent to her. What happened Miss H was approved for a Vanquis credit card in September 2022 with a £1,200 credit limit. The credit limit was increased to £2,000 in August 2023. Miss H says Vanquis lent to ... (4 pages)View decision
