We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 162953 results
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Decision Reference DRN-5190422
4 Feb 2025 N.I.I.B. Group Limited UpheldConsumer CreditDRN-5190422 The complaint Mr H complains that the car he acquired through a hire purchase agreement with N.I.I.B. Group Limited t/a Northridge Finance (“Northridge”) wasn’t of satisfactory quality. He wants to reject the car. What happened Mr H entered a hire purchase agreement in March... (4 pages)View decision -
Decision Reference DRN-5268314
4 Feb 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5268314 The complaint Mr M complains Revolut Ltd blocked a payment he wanted to make and then took too long to release it. Mr M complains that this caused immense stress and hardship. What happened Mr M has an account with Revolut. Mr M attempted to make an urgent payment on 19 Sept... (2 pages)View decision -
Decision Reference DRN-4979234
4 Feb 2025 Santander UK Plc UpheldBanking and PaymentsDRN-4979234 The complaint Ms G is unhappy after she fell victim to an investment scam and Santander UK Plc has decided not to refund her. What happened Ms G found an investment opportunity online and was called by a financial consultant. She was persuaded to invest with S, which was of... (5 pages)View decision -
Decision Reference DRN-5076684
4 Feb 2025 Black Horse Limited UpheldConsumer CreditDRN-5076684 The complaint Mrs M complained that Black Horse Limited (‘Black Horse’), irresponsibly granted her a finance agreement she couldn’t afford to repay. What happened In January 2022 Mrs M acquired a caravan holiday home, financed in part by a hire purchase agreement from Black... (5 pages)View decision -
Decision Reference DRN-5304842
4 Feb 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5304842 Complaint Ms E is unhappy that Revolut Ltd didn’t reimburse her after she fell victim to a scam. Background In March 2023, Ms E saw an advertisement on a social media platform promoting an investment opportunity. It appeared to have been endorsed by a well-known public figur... (3 pages)View decision -
Decision Reference DRN-5257601
4 Feb 2025 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-5257601 The complaint Mr W complains that Barclays Bank UK PLC unfairly restricted his account. What happened In October 2023, following a transaction Mr W made, Barclays decided to restrict his account. Over the days that followed, Mr W carried out several telephone calls to the ba... (3 pages)View decision -
Decision Reference DRN-5305944
4 Feb 2025 Santander UK Plc UpheldBanking and PaymentsDRN-5305944 The complaint Mr S is unhappy with several aspects of the service he’s received from Santander UK Plc. What happened In July and August 2024, Mr S raised several complaints with Santander regarding the service he’d received from them. Santander issued responses to Mr S’s com... (6 pages)View decision -
Decision Reference DRN-5270239
4 Feb 2025 Loans 2 Go Limited Not upheldConsumer CreditDRN-5270239 The complaint Mr L complains that Loans 2 Go Limited trading as loans2go.co.uk was irresponsible in its lending to him. He wants all interest and charges he has paid refunded along with 8% statutory interest. And any adverse information recorded about this loan removed from ... (3 pages)View decision -
Decision Reference DRN-5178966
4 Feb 2025 Yorkshire Building Society UpheldMortgagesDRN-5178966 The complaint Mr and Mrs P are unhappy that they lost the offset facility on their mortgage when they completed a product transfer online with Yorkshire Building Society. They don’t believe the process was clear. They also complain that Yorkshire failed to pay interest for a... (4 pages)View decision -
Decision Reference DRN-5087427
4 Feb 2025 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-5087427 The complaint H, a limited company, complains that HSBC UK Bank Plc has declined to refund disputed transactions that it says were carried out by an unauthorised individual. What happened H is represented by its director, Mr P. In November 2023, Mr P says his office was brok... (3 pages)View decision
