We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 162956 results
-
Decision Reference DRN-5281228
31 Jan 2025 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-5281228 The complaint Mr O is unhappy that Barclays Bank UK plc trading as Barclaycard (‘Barclaycard’) reduced his personal credit card limit from £20,000 to £250. Mr O would like Barclaycard to increase his credit limit to £5,000 and pay him compensation for the distress and incon... (3 pages)View decision -
Decision Reference DRN-4743845
31 Jan 2025 Black Horse Limited Not upheldConsumer CreditDRN-4743845 The complaint Mr T complains about the quality of a used car he acquired through a hire purchase agreement with Black Horse Limited trading as Jaguar Financial Services (‘Jaguar FS’). Mr T says he was given false information about the car when he purchased it. He says he was... (3 pages)View decision -
Decision Reference DRN-5190919
31 Jan 2025 Lloyds Bank PLC UpheldBanking and PaymentsDRN-5190919 The complaint Mr K complains that Lloyds Bank PLC won’t refund the money he lost when he was the victim of what he feels was a scam. What happened Mr K is being represented in this complaint by his daughter, Mrs S, who he has appointed as attorney to act on his behalf. But,... (6 pages)View decision -
Decision Reference DRN-4997567
31 Jan 2025 Revolut Ltd UpheldBanking and PaymentsDRN-4997567 The complaint Mr L says Revolut Ltd didn’t do enough to protect him when he fell victim to a cryptocurrency investment scam. What happened Mr L saw an advert online for a cryptocurrency investment firm. He sent funds between March and April 2023 to an account he created with... (7 pages)View decision -
Decision Reference DRN-5223166
31 Jan 2025 Rooftop Mortgages Limited Not upheldMortgagesDRN-5223166 The complaint Mr and Mrs S’ complaint relates to a buy-to-let mortgage they have with Rooftop Mortgages Limited. They do not consider that Rooftop have acted appropriately since they began having difficulties paying the mortgage in mid-2023 following interest rate rises. Thi... (9 pages)View decision -
Decision Reference DRN-5245358
31 Jan 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5245358 The complaint Mrs H complains that Revolut Ltd won’t refund the money she lost when she was the victim of a scam. What happened In January 2023, Mrs H saw an advert online featuring a well-known public figure advertising investing in cryptocurrency. She followed a link in t... (10 pages)View decision -
Decision Reference DRN-4719747
31 Jan 2025 Lex Autolease Ltd Not upheldConsumer CreditDRN-4719747 Complaint Mrs B complains that Lex Autolease (“Lex”) unfairly failed to notify her of the additional tax charge that it passed onto her as part of a hire agreement. Background In April 2022, Mrs B signed a regulated hire agreement with Lex in order to hire a brand-new car. ... (4 pages)View decision -
Decision Reference DRN-5290226
31 Jan 2025 MotoNovo Finance Limited UpheldConsumer CreditDRN-5290226 The complaint Miss P complains that MotoNovo Finance Limited (“MotoNovo”) didn’t check her personal and financial situation before it agreed to lend to her. What happened In May 2020, MotoNovo provided Miss P with a hire purchase agreement through a credit intermediary for ... (4 pages)View decision -
Decision Reference DRN-5298754
31 Jan 2025 The Royal Bank of Scotland Plc Not upheldBanking and PaymentsDRN-5298754 The complaint Mr E is unhappy that The Royal Bank of Scotland Plc (RBS) closed his account and didn’t return some of the funds. What happened Mr E complained to RBS following the bank’s decision to close his account around April last year. Mr E is unhappy that RBS didn’t pr... (3 pages)View decision -
Decision Reference DRN-4621703
31 Jan 2025 Starling Bank Limited Not upheldBanking and PaymentsDRN-4621703 The complaint Miss A complains that Starling Bank Limited won’t refund the money she lost when she was the victim of a scam. What happened In August 2023, Miss A received a call from someone who said they worked for Starling and that someone was trying to take money out of ... (4 pages)View decision
