We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 162956 results
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Decision Reference DRN-5277664
30 Jan 2025 Bank of Scotland Plc UpheldBanking and PaymentsDRN-5277664 The complaint Mr P complains that Bank of Scotland Plc (trading as Halifax) won’t refund the money he lost when he was the victim of a scam. What happened Mr P came across an advert about an opportunity to invest in a company which leased cars – Buy2Let/Raedex Consortium Lt... (5 pages)View decision -
Decision Reference DRN-5296571
30 Jan 2025 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-5296571 The complaint Mr C complains that Monzo Bank Ltd (Monzo) won’t refund money he paid to an investment. What happened What Mr C says: Mr C was looking at ways to invest money and he was recommended to look at an investment firm (which I will call firm X) by a friend. His frien... (7 pages)View decision -
Decision Reference DRN-5254094
30 Jan 2025 Bank of Scotland Plc Not upheldMortgagesDRN-5254094 The complaint Mr A complains that direct debit payments for his buy to let mortgage with Bank of Scotland plc trading as Birmingham Midshires were set up incorrectly. He reversed the payments, thinking he was the victim of a scam. Birmingham Midshires recorded mortgage arrea... (3 pages)View decision -
Decision Reference DRN-5296307
30 Jan 2025 Lloyds Bank PLC Not upheldBanking and PaymentsDRN-5296307 The complaint Miss N complains that she held savings and investment funds with Lloyds Bank PLC, which she says it refuses to recognise and has not paid over to her. What happened Miss N says that she held savings accounts with Lloyds. In particular that she had an investment... (2 pages)View decision -
Decision Reference DRN-4769626
30 Jan 2025 J.P. Morgan Europe Limited UpheldBanking and PaymentsDRN-4769626 The complaint Mr G complains that J.P. Morgan Europe Limited trading as Chase hasn’t refunded him after he fell victim to a scam. What happened Mr G was looking for investment opportunities in October 2023. He’d had an investment recently mature elsewhere, as well as having ... (4 pages)View decision -
Decision Reference DRN-4993264
30 Jan 2025 Santander UK Plc UpheldBanking and PaymentsDRN-4993264 The complaint Mr H complains Santander UK Plc didn’t do enough to help get a refund for a purchase made on his debit card. What happened In December 2023, Mr H bought a bike, paying with his Santander debit card. Having received the bike, Mr H changed the tyres and establis... (3 pages)View decision -
Decision Reference DRN-5297044
30 Jan 2025 National Westminster Bank Plc Not upheldBanking and PaymentsDRN-5297044 The complaint Mrs M has complained that National Westminster Bank Plc (“NatWest”) failed to protect her from falling victim to a scam, and hasn’t refunded all of the money she lost. What happened The background of this complaint is already known to both parties, so I won’t ... (5 pages)View decision -
Decision Reference DRN-5148202
30 Jan 2025 Nationwide Building Society Not upheldMortgagesDRN-5148202 The complaint Mr and Mrs G complain that Nationwide Building Society didn’t make it clear enough that there was a cut off date for them to secure a new fixed rate when their one came to an end on their mortgage. They have had one month charged at the standard variable rate (... (4 pages)View decision -
Decision Reference DRN-4899009
30 Jan 2025 National Savings and Investments Not upheldBanking and PaymentsDRN-4899009 The complaint Mrs B – Mr B’s mother has brought the complaint to us on Mr B’s behalf – acting as his representative. As she’s solely dealt with correspondence for the account, I’ll refer to her throughout the decision. But it’s Mr B’s complaint under our rules. Mrs B complai... (3 pages)View decision -
Decision Reference DRN-5296666
30 Jan 2025 JAJA FINANCE LTD Not upheldBanking and PaymentsDRN-5296666 The complaint Mr A complains that JAJA FINANCE LTD (‘JAJA’) hasn’t refunded the money he lost after he fell victim to a scam. He’s also unhappy with how JAJA handled his reimbursement claim. To resolve the complaint, Mr A’s asked JAJA to reimburse the loss he’s suffered. Wh... (4 pages)View decision
