We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 162956 results
-
Decision Reference DRN-5242074
24 Jan 2025 Lloyds Bank PLC Not upheldBanking and PaymentsDRN-5242074 The complaint Mr S complains that Lloyds Bank Plc won’t refund him after he was the victim of a scam. Mr S is represented by a professional representative, but for ease of reading I’ll refer only to Mr S. What happened The background to this complaint is well known to the ... (3 pages)View decision -
Decision Reference DRN-5286094
24 Jan 2025 HSBC UK Bank Plc Not upheldBanking and PaymentsDRN-5286094 The complaint Miss K complains that HSBC UK Plc hasn’t refunded her after she reported falling victim to a scam. What happened The background to this complaint is well-known to both parties and so my summary of events here will be brief. In January 2023 Miss K was contacted ... (2 pages)View decision -
Decision Reference DRN-5194005
24 Jan 2025 Lloyds Bank PLC Not upheldBanking and PaymentsDRN-5194005 The complaint Mr S complains that Lloyds Bank Plc (Lloyds) won’t refund him the money he lost in a work tasks scam. Mr S is being represented by a third-party, but for ease of reference I’ll refer to Mr S only. What happened Mr S was contacted about a job through a popular ... (4 pages)View decision -
Decision Reference DRN-4842908
24 Jan 2025 Oodle Financial Services Limited Not upheldConsumer CreditDRN-4842908 The complaint Mr R complains that Oodle Financial Services Limited trading as Oodle Car Finance (“Oodle”) has misreported information about his hire purchase agreement to credit reference agencies. What happened Mr R entered into a hire purchase agreement with Oodle in May 2... (3 pages)View decision -
Decision Reference DRN-4801934
24 Jan 2025 Mercedes-Benz Financial Services UK Limited UpheldConsumer CreditDRN-4801934 The complaint Mr S complains about a car that he acquired using a hire purchase agreement with Mercedes-Benz Financial Services UK Limited (“MBFS”). He says it wasn’t of satisfactory quality when it was supplied to him. What happened In March 2022, Mr S entered into a hire p... (3 pages)View decision -
Decision Reference DRN-4645593
24 Jan 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-4645593 The complaint Mr S complains that Wise Payments Limited (Wise) won’t refund him after he was the victim of a job scam. Mr S is represented by a third-party, but for ease of reading I’ll refer to Mr S only. What happened The background to this complaint is already well know... (4 pages)View decision -
Decision Reference DRN-5284873
24 Jan 2025 HSBC UK Bank Plc Not upheldBanking and PaymentsDRN-5284873 The complaint Miss W has complained that HSBC UK Bank Plc (“HSBC”) failed to protect her from falling victim to a romance scam, and hasn’t refund the money she lost. What happened I issued a provisional decision (“PD”) in relation to this complaint earlier this month in whi... (9 pages)View decision -
Decision Reference DRN-5177425
24 Jan 2025 BMW Financial Services(GB) Limited Not upheldConsumer CreditDRN-5177425 The complaint Mr M complains BMW Financial Services (GB) Limited (BMW) irresponsibly entered into a car finance agreement because it didn’t complete reasonable and proportionate checks to ensure the agreement was affordable for him. What happened Mr M entered into a hire pu... (4 pages)View decision -
Decision Reference DRN-5286174
24 Jan 2025 Soldo Financial Services Ltd Not upheldBanking and PaymentsDRN-5286174 The complaint Mr N complains that Soldo Financial Services Ltd unfairly closed his account and didn’t return his funds. What happened Mr N had a business account with Soldo. In 2019, Soldo blocked and later closed Mr N’s account after he received a payment of over £5,000. Mr... (2 pages)View decision -
Decision Reference DRN-4852864
24 Jan 2025 Curve UK Limited Not upheldBanking and PaymentsDRN-4852864 The complaint Mr C complains that Curve UK Limited trading as Curve (‘Curve’) failed to cancel his subscription with it. What happened The background to this complaint is well known to both parties, so I will just provide a brief overview of events here. Mr C contacted Cur... (3 pages)View decision
