We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 163568 results
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Decision Reference DRN-5255851
5 Feb 2025 Goldman Sachs International Bank Not upheldBanking and PaymentsDRN-5255851 The complaint Mr S complains that Goldman Sachs International Bank trading as Marcus by Goldman Sachs refused to accept a direct debit payment on a savings account he held with. What happened Mr S holds a Marcus Online Saving Account. He wanted to arrange a direct debit pay... (2 pages)View decision -
Decision Reference DRN-4445613
5 Feb 2025 Revolut Ltd UpheldBanking and PaymentsDRN-4445613 The complaint Mr R complains Revolut Ltd (“Revolut”) didn’t do enough to protect him when he fell victim to a scam. What happened Mr R said he saw an advertisement for an investment opportunity on social media which piqued his interest in part due to its professional nature... (11 pages)View decision -
Decision Reference DRN-5185990
5 Feb 2025 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-5185990 The complaint Ms D complains that Barclays UK PLC didn’t protect her from an investment scam. Ms D is being supported in making her complaint by a representative. But for ease, I’ll only refer to Ms D in this decision. What happened Ms D says that Mr R – who she says was an ... (5 pages)View decision -
Decision Reference DRN-5310704
5 Feb 2025 Skipton Building Society UpheldMortgagesDRN-5310704 The complaint Mr E complains about how Skipton Building Society handled an application he made through a broker for a new mortgage product. He says Skipton’s delay in applying the product to his mortgage resulted in him paying a higher rate of interest between August 2023 an... (4 pages)View decision -
Decision Reference DRN-5127459
5 Feb 2025 Lloyds Bank PLC UpheldBanking and PaymentsDRN-5127459 The complaint Mrs H complains that Lloyds Bank PLC won’t refund money she says she lost to an investment scam. What happened In 2016, Mrs H first invested in a company – Buy2Let/Raedex Consortium Ltd (“R”) – which leased cars. In 2019, she made a further set of investments b... (7 pages)View decision -
Decision Reference DRN-5038888
5 Feb 2025 Hyundai Capital UK Limited UpheldConsumer CreditDRN-5038888 The complaint Mr F is unhappy that a car supplied to him under a conditional sale agreement with Hyundai Capital UK Limited was of an unsatisfactory quality. What happened In July 2023, Mr F was supplied with a used car through a conditional sale agreement with Hyundai. He ... (4 pages)View decision -
Decision Reference DRN-5214051
5 Feb 2025 Vanquis Bank Limited Not upheldBanking and PaymentsDRN-5214051 The complaint Mr R complains that Vanquis Bank Limited lent to him irresponsibly. What happened Vanquis provided Mr R with a credit card account in November 2011. Initially, his credit limit was set at £500; Mr R’s credit limit was then increased four times in the years that... (3 pages)View decision -
Decision Reference DRN-5310466
5 Feb 2025 The Co-operative Bank Plc UpheldBanking and PaymentsDRN-5310466 The complaint P, a limited company complains that The Co-operative Bank Plc (Co-operative) blocked its accounts. P’s complaint has been brought to our service by its director, Miss B. What happened The detailed background to this complaint is well known to both parties. As... (6 pages)View decision -
Decision Reference DRN-5154060
5 Feb 2025 Grattan Plc Not upheldConsumer CreditDRN-5154060 The complaint Mr D complains that Grattan Plc changed the terms of the Running Account Credit agreement he has with it without telling him and decreased his credit limit. Mr D also adds that he has had to pay interest on goods he purchased that are faulty. What happened Mr... (3 pages)View decision -
Decision Reference DRN-5131469
5 Feb 2025 Kroo Bank Ltd UpheldBanking and PaymentsDRN-5131469 The complaint Miss B complains Kroo Bank Ltd recorded a misuse of facility marker against her at Cifas, a national fraud database. She doesn’t think it’s treated her fairly. What happened Miss B held an account with Kroo. On 26 June 2021, two payments for £80 and £40 were pa... (3 pages)View decision
