We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 122183 results
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Decision Reference DRN-5592162
29 May 2025 Black Horse Limited UpheldConsumer CreditDRN-5592162 The complaint Mr F complains about a motorhome supplied under a hire purchase agreement, provided by Black Horse Limited. What happened Around December 2020 Mr F acquired a used motorhome under a hire purchase agreement with Black Horse. The motorhome is listed with a cash ... (6 pages)View decision -
Decision Reference DRN-5589749
29 May 2025 Fairscore Ltd UpheldConsumer CreditDRN-5589749 The complaint Mrs F says Fairscore Ltd, trading as Updraft, irresponsibly lent to her. What happened Mrs F took out a loan for £3,500 over 48 months from Updraft on 6 September 2024. The monthly repayments were £135.45 and the total repayable was £6,414.37. She says she shou... (4 pages)View decision -
Decision Reference DRN-5091321
29 May 2025 Sainsbury's Bank Plc UpheldBanking and PaymentsDRN-5091321 The complaint Mrs B complains that Sainsbury’s Bank Plc (“Sainsbury’s”) hasn’t refunded her a payment she made to an online ticketing agency. What happened In July 2023, Mrs B bought tickets to attend an overseas music event from an online ticketing agency that I’ll call ‘W’... (4 pages)View decision -
Decision Reference DRN-5591881
29 May 2025 Wise Payments Limited UpheldBanking and PaymentsDRN-5591881 The complaint Mrs S complains that Wise Payments Limited (‘Wise’) won’t reimburse the money she lost when she fell victim to a scam. What happened Mrs S says that she saw a celebrity endorsed advert on social media about an investment opportunity. She clicked a link and shor... (7 pages)View decision -
Decision Reference DRN-5591385
29 May 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5591385 The complaint W, a limited company, complains that Revolut Ltd have unreasonably declined to refund them for their losses to a scam. They’d like the losses returned to them. What happened n December 2023 an employee of W, Mr B, received two missed calls. When he called back... (7 pages)View decision -
Decision Reference DRN-5359513
29 May 2025 IPS Pensions Limited UpheldPensions and AnnuitiesDRN-5359513 The complaint Mrs P complains that IPS Pensions Limited (IPS) failed to follow her Independent Financial Adviser’s (IFA) instructions to buy £100K of investments for her Self-Invested Personal Pension (SIPP). This SIPP jointly holds investments with one other person. To put ... (9 pages)View decision -
Decision Reference DRN-5349517
29 May 2025 IPS Pensions Limited UpheldPensions and AnnuitiesDRN-5349517 The complaint Mr P complains that IPS Pensions Limited (IPS) failed to follow his Independent Financial Adviser’s (IFA) instructions to buy £100K of investments for his Self-Invested Personal Pension (SIPP). This SIPP jointly holds investments with one other person. To put t... (9 pages)View decision -
Decision Reference DRN-5590065
29 May 2025 Secure Trust Bank Plc UpheldConsumer CreditDRN-5590065 The complaint Miss A believes Secure Trust Bank Plc trading as Moneyway acted irresponsibly when it approved her application for car finance in January 2022. Background Miss A applied for car finance from Moneyway in January 2022. The total value of the car was £15,484, she... (4 pages)View decision -
Decision Reference DRN-5587669
29 May 2025 BUPA Insurance Limited UpheldInsuranceDRN-5587669 The complaint Ms M complains about how BUPA Insurance Limited handled a claim under her private health insurance policy. What happened Ms M asked Bupa to authorise 10 sessions of rTMS (repetitive transcranial magnetic stimulation) treatment on 11 March 2024. Bupa said it wo... (6 pages)View decision -
Decision Reference DRN-5566520
29 May 2025 Zopa Bank Limited UpheldBanking and PaymentsDRN-5566520 The complaint Mr S complains that Zopa Bank Limited failed to process a balance transfer to his new credit card. What happened Mr S holds a credit card with Zopa. In November 2024 Mr S took out a new credit card with NatWest and put in details to transfer the balance of £175... (3 pages)View decision
