We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 121876 results
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Decision Reference DRN-4104170
14 Jul 2023 TenetConnect Services Limited UpheldInvestmentsDRN-4104170 The complaint Mrs M has complained about the advice she received from TenetConnect Services Limited (‘TenetConnect’) to invest into an Enterprise Investment Scheme (‘EIS’). She says the investment was too high risk for her. The EIS has lost value and Mrs M has said she is also ... (10 pages)View decision -
Decision Reference DRN-4112489
14 Jul 2023 Santander Consumer (UK) Plc UpheldConsumer CreditDRN-4112489 The complaint Mr M complains about the service provided to him by Santander Consumer (UK) Plc trading as Santander Consumer Finance (“Santander”) following his request for a calculation in support of a conditional sale agreement (“agreement”) early settlement figure it had pro... (3 pages)View decision -
Decision Reference DRN-4221478
14 Jul 2023 Scrutton Bland Financial Services Limited UpheldPensions and AnnuitiesDRN-4221478 The complaint Mr C complains that Scrutton Bland Financial Services Limited (Scrutton Bland) didn’t provide the ongoing advice service Mr C was paying for. Mr C says if his annual review had taken place when it should’ve done he’d have been advised to mitigate his exposure to f... (7 pages)View decision -
Decision Reference DRN-4199874
14 Jul 2023 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-4199874 The complaint Mr P complains that Options UK Personal Pensions LLP (‘Options’) shouldn’t have accepted his application to transfer his defined benefit pension into a self-invested personal pension (‘SIPP’) and invest his funds in a managed investment portfolio. He wants Options... (38 pages)View decision -
Decision Reference DRN-3879624
14 Jul 2023 Zopa Bank Limited UpheldConsumer CreditDRN-3879624 The complaint Mr M complains Zopa Bank Limited irresponsibly arranged him with two unaffordable loans. What happened Zopa Bank arranged the following loans for Mr M: Loan Date of loan Capital amount Term (months) Monthly repayments Total repayable value Loan 1 October 2020 £3,0... (4 pages)View decision -
Decision Reference DRN-4230084
14 Jul 2023 AWP P&C SA UpheldInsuranceDRN-4230084 The complaint Mr and Mrs K complain that AWP P&C SA has turned down a cancellation claim they made on their travel insurance policy. What happened Mr and Mrs K hold travel insurance as a benefit of their packaged bank account. Mr and Mrs K were due to go on a holiday with f... (4 pages)View decision -
Decision Reference DRN-4051286
14 Jul 2023 PrePay Technologies Limited UpheldBanking and PaymentsDRN-4051286 The complaint Mr W complains PrePay Technologies Limited unfairly closed his business account and haven’t released funds he held in the account. What happened Mr W held a business account with one of PrePay’s agents. To keep things simple, I’ll refer to PrePay in this decision.... (3 pages)View decision -
Decision Reference DRN-4116817
14 Jul 2023 Advanced Payment Solutions Limited UpheldBanking and PaymentsDRN-4116817 The complaint A company, which I’ll refer to as A, complains that Advanced Payment Solutions Limited (trading as Cashplus Bank) won’t refund a payment it didn’t make. Mr B, who is a director of A, brings the complaint on A’s behalf. What happened The details of this complaint a... (3 pages)View decision -
Decision Reference DRN-4107902
14 Jul 2023 Advanced Payment Solutions Limited UpheldBanking and PaymentsDRN-4107902 The complaint A company, which I’ll refer to as C, complains that Advanced Payment Solutions Limited (trading as Cashplus Bank) won’t refund payments it didn’t make. Mr D, who is a director of C, brings the complaint on C’s behalf. What happened The details of this complaint ar... (3 pages)View decision -
Decision Reference DRN-4079348
14 Jul 2023 Revolut Ltd UpheldBanking and PaymentsDRN-4079348 The complaint A company, which I’ll refer to as C, complains Revolut Ltd won’t refund a payment it didn’t make. Mr C, who is a director of C, brings the complaint on C’s behalf. What happened The details of this complaint are well known to both parties, so I won’t repeat them a... (2 pages)View decision
