We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 121876 results
-
Decision Reference DRN-4236526
13 Jul 2023 Mercedes-Benz Financial Services UK Limited UpheldConsumer CreditDRN-4236526 The complaint Mr R complains about the charges Mercedes-Benz Financial Services UK Limited (“MBFS”) applied when he returned a vehicle at the end of his hire agreement. What happened Mr R entered into a hire agreement in June 2019 for a term of three years. He says he’s unhappy... (6 pages)View decision -
Decision Reference DRN-4210729
13 Jul 2023 National Westminster Bank Plc UpheldBanking and PaymentsDRN-4210729 The complaint Mr R complains that National Westminster Bank Plc blocked and closed his accounts without providing an explanation or warning. Mr R says this caused him unnecessary inconvenience and worry for which he should be compensated. What happened Mr R had six accounts wit... (4 pages)View decision -
Decision Reference DRN-4219898
13 Jul 2023 Admiral Insurance (Gibraltar) Limited UpheldInsuranceDRN-4219898 The complaint Mr M complains that Admiral Insurance (Gibraltar) Limited increased his premium for his motor insurance policy due to an incorrect claim on his record. What happened Mr M took out a policy with Admiral and it told him he needed to add a claim from 2020. But Mr M s... (2 pages)View decision -
Decision Reference DRN-4108870
13 Jul 2023 Covea Insurance plc UpheldInsuranceDRN-4108870 The complaint Mr H complains about how Covea Insurance Plc settled his motor insurance claim. What happened Mr H took out motor insurance through Covea. In December 2022 Mr H’s car was damaged as a result of poor weather conditions, and he made a claim against his motor insuran... (4 pages)View decision -
Decision Reference DRN-4177892
13 Jul 2023 Mayfair Capital Limited UpheldPensions and AnnuitiesDRN-4177892 The complaint Mr M is represented. He says Mayfair Capital Limited (‘MCL’) is responsible for losses incurred from unsuitable investments made within his Self-Invested Personal Pension (‘SIPP’). MCL disputes his claim and says it inherited the SIPP in a 2017 account transfer; i... (8 pages)View decision -
Decision Reference DRN-4215176
13 Jul 2023 Northern Bank Limited UpheldBanking and PaymentsDRN-4215176 The complaint Mr M has complained that Northern Bank Limited trading as Danske Bank wrongly issued his ex-partner with a card to his bank account when it had no authority to do so. What happened Mr M noticed some transactions on his bank account between 1 August 2022 and 15 Aug... (3 pages)View decision -
Decision Reference DRN-4242943
13 Jul 2023 AXIS Specialty Europe SE UpheldInsuranceDRN-4242943 The complaint M, a limited company, complains about the way AXIS Specialty Europe SE dealt with a claim on its machinery damage insurance policy and about the amount offered in settlement of the claim. Where I refer to AXIS this includes its agents and claims handlers acting on... (3 pages)View decision -
Decision Reference DRN-3853949
13 Jul 2023 Zopa Bank Limited UpheldBanking and PaymentsDRN-3853949 The complaint Miss O complains that Zopa Bank Limited (Zopa) is refusing to refund her the amount she lost as the result of a scam. What happened The background of this complaint is well known to all parties, so I won’t repeat what happened in detail. In summary, Miss O saw a f... (3 pages)View decision -
Decision Reference DRN-4003786
13 Jul 2023 HDI Global Specialty SE UpheldInsuranceDRN-4003786 The complaint M is a limited company. It complains HDI Global Speciality unfairly refused to pay its insurance claim until it paid an additional premium. HDI had an agent acting on its behalf. For simplicity I’ve referred to the representatives’ actions as being those of HDI. W... (3 pages)View decision -
Decision Reference DRN-4245144
13 Jul 2023 RAC Insurance Limited UpheldInsuranceDRN-4245144 The complaint Mr F has complained about the poor service he received when he sought assistance following a breakdown under the Roadside Breakdown Cover section of his car insurance policy. RAC Insurance Limited is the underwriter of the European Motoring Assistance section of M... (3 pages)View decision
