We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 122183 results
-
Decision Reference DRN-3805322
20 Jul 2023 Wise Payments Limited UpheldBanking and PaymentsDRN-3805322 The complaint Ms K complains that Wise Payments Limited (‘Wise’) won’t refund money she lost to a scam. What happened The background to this complaint is well-known to both parties, so I won’t repeat it all here. But briefly, and based on the submissions of both parties, I unde... (5 pages)View decision -
Decision Reference DRN-4112072
20 Jul 2023 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-4112072 The complaint Mr K complains that HSBC UK Bank Plc (HSBC) is refusing to refund him the amount he lost as the result of a scam. Mr K is being represented by a third party. To keep things simple, I will refer to Mr K throughout my decision. What happened In late 2016 Mr K was co... (3 pages)View decision -
Decision Reference DRN-4241402
20 Jul 2023 Covea Insurance plc UpheldInsuranceDRN-4241402 The complaint Mrs W has complained that Covea Insurance plc has ended the claim she made for unemployment on a mortgage payment protection insurance policy and is requiring that she return the benefit amount that was paid to her. What happened Mrs W contacted Covea to make a cl... (3 pages)View decision -
Decision Reference DRN-4199940
20 Jul 2023 Domestic & General Insurance Plc UpheldInsuranceDRN-4199940 The complaint Mr G complains that when his laptop needed a new battery and was sent to Domestic & General Insurance Plc for a replacement to be fitted, they didn’t replace the battery and he believes they compromised the security of his device. He incurred costs having his ... (4 pages)View decision -
Decision Reference DRN-4113000
20 Jul 2023 National Westminster Bank Plc UpheldConsumer CreditDRN-4113000 The complaint Miss R complains that National Westminster Bank Plc (NatWest) has made a series of mistakes, which have prevented her from dealing with a debt she has with it. To resolve matters she’d like the bank to refund all the interest and charges it has applied over the la... (4 pages)View decision -
Decision Reference DRN-4072469
20 Jul 2023 Ageas Insurance Limited UpheldInsuranceDRN-4072469 The complaint Mr T and Mrs T complain about how much they were charged by Ageas Insurance Limited for their motor insurance policy. What happened Mr T holds a motor insurance policy underwritten by Ageas. Mrs T is a named driver on the policy. She’s been the one communicating w... (2 pages)View decision -
Decision Reference DRN-4196540
20 Jul 2023 British Gas Insurance Limited UpheldInsuranceDRN-4196540 The complaint Mr K complains about the way British Gas Insurance Limited dealt with a claim on his home emergency insurance policy and says the compensation offered in respect of this was too low. What happened Mr K called British Gas in December 2022 after discovering a leak f... (2 pages)View decision -
Decision Reference DRN-4110915
20 Jul 2023 U K Insurance Limited UpheldInsuranceDRN-4110915 The complaint Ms F complains about delays by UK Insurance Limited, trading as Churchill, in dealing with a claim she made on her motor insurance policy. What happened In December 2022 Ms F was involved in an accident in which her car was damaged. She told Churchill about the ac... (2 pages)View decision -
Decision Reference DRN-4257481
20 Jul 2023 QIC Europe Ltd UpheldInsuranceDRN-4257481 The complaint Mr B has complained about his home insurer QIC Europe Ltd because it declined his claim made for storm damage to his home. What happened There was a storm in the vicinity of Mr B’s home in January 2022. His property is semi-detached with a pitched tiled roof spann... (4 pages)View decision -
Decision Reference DRN-4164156
20 Jul 2023 Leek United Building Society UpheldInvestmentsDRN-4164156 The complaint Mr and Mrs E complain about Leek United Building Society, referred to as “the business”. They’re unhappy that it delayed the opening of their five-year, fixed rate, fixed term savings bond, by six calendar days. What happened In early February 2023, the business u... (4 pages)View decision
