We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 122183 results
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Decision Reference DRN-4234431
20 Jul 2023 Tesco Underwriting Limited UpheldInsuranceDRN-4234431 The complaint Mrs W complains about how her insurer, Tesco Underwriting Limited (Tesco), handled a claim under her motor insurance policy following an accident involving her vehicle. Any reference to Tesco in this decision includes their agents. What happened In May 2022 Mrs W’... (5 pages)View decision -
Decision Reference DRN-4222469
20 Jul 2023 Profile Financial Solutions Limited UpheldPensions and AnnuitiesDRN-4222469 The complaint Miss T complains that Profile Financial Solutions Limited trading as Profile Pensions (Profile) gave her unsuitable advice to transfer her two Personal Pension (PP) plans held with a provider I’ll refer to as provider R, to a Self-Invested Personal Pension (SIPP) ... (11 pages)View decision -
Decision Reference DRN-4045139
20 Jul 2023 U K Insurance Limited UpheldInsuranceDRN-4045139 The complaint Mr V and Mrs V are unhappy with U K Insurance Limited’s (UKI) decision to cancel the landlord insurance policy they held. What happened Mr V and Mrs V held a landlord insurance policy with UKI. They’d held it for a number of years, and it renewed as expected in Ap... (2 pages)View decision -
Decision Reference DRN-4123981
20 Jul 2023 Startline Motor Finance Limited UpheldConsumer CreditDRN-4123981 The complaint Miss C complains of issues with a car she acquired through a Hire Purchase Agreement with Startline Motor Finance Limited (Startline) wasn’t fit for purpose. She would like compensation for the time she didn’t have use of the car. What happened The details of thi... (2 pages)View decision -
Decision Reference DRN-4253575
20 Jul 2023 Mi Vehicle Finance Limited UpheldConsumer CreditDRN-4253575 The complaint Mr M complains that a car he acquired with credit from MI Vehicle Finance Limited trading as Mann Island (MI) wasn’t of satisfactory quality. What happened Mr M entered into a credit agreement with MI on 18 March 2022 to acquire a used car. The credit to buy the c... (4 pages)View decision -
Decision Reference DRN-4256296
20 Jul 2023 Ideal Financial Management Limited UpheldPensions and AnnuitiesDRN-4256296 The complaint Mr M complains about the advice given by Ideal Financial Management Limited (‘Ideal’) to transfer the benefits from his defined-benefit (‘DB’) occupational pension scheme with British Steel to a personal pension. He says the advice was unsuitable for him and belie... (11 pages)View decision -
Decision Reference DRN-4253781
20 Jul 2023 Startline Motor Finance Limited UpheldConsumer CreditDRN-4253781 The complaint Miss T complains that a car acquired under a hire purchase agreement with Startline Motor Finance Limited wasn’t of satisfactory quality. What happened In May 2022, Miss T acquired a used car from Startline under a hire purchase agreement. The car was sourced by a... (4 pages)View decision -
Decision Reference DRN-4256649
20 Jul 2023 QIC Europe Ltd UpheldInsuranceDRN-4256649 The complaint Mr S complained about an unfair settlement he received from QIC Europe Ltd (“QIC”) under his home insurance policy. What happened Mr S made a claim on his policy when a storm caused damage to his car port roof and destroyed his summer house. QIC sent a surveyor to... (4 pages)View decision -
Decision Reference DRN-4256539
20 Jul 2023 Mercedes-Benz Financial Services UK Limited UpheldConsumer CreditDRN-4256539 The complaint Miss K is unhappy with a car supplied under a hire purchase agreement provided by Mercedes-Benz Financial Services UK Limited (“MBFS”). What happened Miss K acquired a new car in June 2021 using a hire purchase agreement from MBFS to finance part of the cost. The ... (6 pages)View decision -
Decision Reference DRN-4239354
20 Jul 2023 Legal and General Assurance Society Limited UpheldInvestmentsDRN-4239354 The complaint Ms A complains that Legal and General Assurance Society Limited (L&G) mis-sold a level term assurance policy to her. What happened In 1999 Ms A met with an adviser who worked for Edward James Financial Services, who was an appointed representative of L&G a... (5 pages)View decision
