We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 81150 results
-
Decision Reference DRN-3504242
28 Jun 2022 QIC Europe Ltd UpheldInsuranceDRN-3504242 The complaint Ms V complains that QIC Europe Ltd (QIC) have declined her claim for storm damage under her home insurance policy. What happened Ms V took out a home insurance policy with QIC. In November 2021 she made a claim on her policy when the flat roof to her property was ... (3 pages)View decision -
Decision Reference DRN-3567265
28 Jun 2022 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-3567265 The complaint Miss G has complained about how HSBC UK Bank Plc dealt with things after she was the victim of fraud. What happened Both sides are most familiar with the case, so I’ll summarise things in brief. In February 2021, fraudsters took out an HSBC loan in Miss G’s name a... (3 pages)View decision -
Decision Reference DRN-3126905
28 Jun 2022 Target Servicing Limited UpheldMortgagesDRN-3126905 The complaint Mr G complains that Target Servicing Limited failed to collect a monthly management fee for his help to buy shared equity mortgage, and then required him to make up the missed payments. What happened Mr G took out a shared equity loan using the help to buy scheme ... (3 pages)View decision -
Decision Reference DRN-3502265
28 Jun 2022 Domestic & General Insurance Plc UpheldInsuranceDRN-3502265 The complaint Miss F has complained that Domestic & General Insurance Plc (‘D&G’) declined to pay the full replacement value for a boiler under her boiler and system insurance policy. What happened Miss F renewed her boiler and system insurance with D&G in January 2... (4 pages)View decision -
Decision Reference DRN-3537199
28 Jun 2022 The Car Finance Company (2007) Ltd UpheldConsumer CreditDRN-3537199 The complaint Miss B and Mr H complain that The Car Finance Company (2007) Ltd (TCFC) irresponsibly granted them a hire purchase agreement they couldn’t afford to repay. What happened In August 2016, Miss B and Mr H acquired a used car financed by a hire purchase agreement from... (2 pages)View decision -
Decision Reference DRN-3435431
28 Jun 2022 Mercedes-Benz Financial Services UK Limited UpheldConsumer CreditDRN-3435431 The complaint Mr J complains that Mercedes-Benz Financial Services UK Limited (MBFS) wrongly charged him for damage to a lease vehicle. What happened In January 2020 Mr J entered into a lease agreement with MBFS for a van. He was to pay a little over £350 a month for 36 months.... (3 pages)View decision -
Decision Reference DRN-3565518
28 Jun 2022 NewDay Ltd UpheldBanking and PaymentsDRN-3565518 The complaint Mrs O complains that NewDay Ltd trading as Fluid Mastercard lent irresponsibly when it approved her credit card application and went on to increase the credit limit. What happened Mrs O applied for a Fluid credit card in March 2020. Mrs O’s application said she wa... (3 pages)View decision -
Decision Reference DRN-3503290
28 Jun 2022 Shop Direct Finance Company Limited UpheldConsumer CreditDRN-3503290 The complaint Ms H, through a representative, says Shop Direct Finance Company Limited, trading as Very, irresponsibly lent to her. What happened Ms H applied for a catalogue shopping account in September 2017. Shop Direct accepted her application and gave her an initial credit... (2 pages)View decision -
Decision Reference DRN-3542330
28 Jun 2022 Royal & Sun Alliance Insurance Limited UpheldInsuranceDRN-3542330 The complaint Ms L and Ms L (mother and daughter) complain about their insurer, Royal & Sun Alliance Insurance Limited (RSA) declining a claim under their home insurance policy and avoiding the policy when they became aware a business was being carried out at their property... (7 pages)View decision -
Decision Reference DRN-3566282
28 Jun 2022 United National Bank Limited UpheldBanking and PaymentsDRN-3566282 The complaint Mr P complains about United National Bank Limited trading as UBL UK (“UBL”) due to the time it is taking them to transfer his funds following maturity of his cash ISA. What happened Mr P is a customer of UBL and held a cash ISA product with them. The ISA matured i... (3 pages)View decision
