We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 123745 results
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Decision Reference DRN-5596462
20 Jun 2025 Grove & Dean Ltd UpheldInsuranceDRN-5596462 The complaint Mrs M has complained that Grove & Dean Ltd trading as Performance Direct (G & D) unfairly charged a cancellation fee when it cancelled her car insurance policy. Mrs M is being represented in her complaint. She says G & D didn’t make it clear as to w... (4 pages)View decision -
Decision Reference DRN-5509975
20 Jun 2025 Admiral Insurance (Gibraltar) Limited UpheldInsuranceDRN-5509975 The complaint Mr and Mrs L complain that Admiral Insurance (Gibraltar) Limited withdrew cover under their travel insurance policy. What happened Mr and Mrs L took out an annual multi-trip travel insurance policy with Admiral. The policy cover period was from 25 April 2024 u... (2 pages)View decision -
Decision Reference DRN-5624021
19 Jun 2025 Interactive Investor Services Limited UpheldPensions and AnnuitiesDRN-5624021 The complaint Mrs H complains about the actions of Interactive Investor Services Limited (“IISL”) in respect of her late husband’s self-invested personal pension (“SIPP”). She says it was negligent when it allowed a trade to be placed without clarifying details of the financ... (15 pages)View decision -
Decision Reference DRN-5433863
19 Jun 2025 Lloyds Bank PLC UpheldBanking and PaymentsDRN-5433863 The complaint B says Lloyds Bank PLC (“Lloyds”) refuses to refund it for transactions on it’s account it says were unauthorised. What happened The facts of this complaint are well known to both parties, so I won’t repeat them in detail here. In short, B says it received a ca... (3 pages)View decision -
Decision Reference DRN-5615041
19 Jun 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5615041 The complaint Ms R is unhappy that Revolut Ltd won’t refund money she lost as a result of a scam. What happened Ms R was the victim of a job scam involving the following payments from her newly opened Revolut account, that she generally topped up from another bank account: P... (9 pages)View decision -
Decision Reference DRN-5626783
19 Jun 2025 Clydesdale Bank Plc UpheldBanking and PaymentsDRN-5626783 The complaint Mr A complains that Clydesdale Bank Plc will not meet his claim under section 75 of the Consumer Credit Act 1974 (“section 75”) after a training course did not meet his expectations. He says that he did not receive what he paid for and that the bank is liable, ... (3 pages)View decision -
Decision Reference DRN-5635360
19 Jun 2025 Pathlines Pensions UK Limited UpheldPensions and AnnuitiesDRN-5635360 The complaint Mr P had a self-invested personal pension (SIPP) with London & Colonial Services Limited (L&C) now Pathlines Pensions UK Limited. Mr P says L&C mismanaged his SIPP and as a result it allowed investments to be made that were not appropriate investme... (40 pages)View decision -
Decision Reference DRN-5636699
19 Jun 2025 Hubener Versicherungs AG UpheldInsuranceDRN-5636699 The complaint C has complained about Hubener Versicherungs AG’s decision to decline its claim under its Hotel, Guest House & Restaurant Package Insurance policy. C is represented by Mr B, who is a director. What happened C has a fish and chip shop. It insured the conte... (5 pages)View decision -
Decision Reference DRN-5636209
19 Jun 2025 First Holiday Finance Limited UpheldConsumer CreditDRN-5636209 The complaint Mr and Mrs M complain that First Holiday Finance Ltd (the “Lender”) acted unfairly and unreasonably by (1) being party to an unfair credit relationship with them under Section 140A of the Consumer Credit Act 1974 (as amended) (the “CCA”) and (2) deciding agains... (26 pages)View decision -
Decision Reference DRN-5636725
19 Jun 2025 Tandem Motor Finance Limited UpheldConsumer CreditDRN-5636725 The complaint Mr B complains about a car supplied under a hire purchase agreement, provided by Tandem Motor Finance Limited. What happened Around October 2023 Mr B acquired a used car under a hire purchase agreement with Tandem. The car is listed with a cash price of £15,99... (4 pages)View decision
