We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 120163 results
-
Decision Reference DRN-3486249
6 Dec 2022 Zopa Bank Limited UpheldConsumer CreditDRN-3486249 The complaint Mr M complains about the correspondence he received from Zopa Bank Limited in relation to a loan it arranged for him. What happened Mr M took out a loan which was arranged by Zopa. During the Covid-19 pandemic, Zopa agreed to a payment arrangement where Mr M paid ... (3 pages)View decision -
Decision Reference DRN-3199477
6 Dec 2022 NTM Financial Services Ltd UpheldPensions and AnnuitiesDRN-3199477 The complaint Mr M complains about the advice given by NTM Financial Services Ltd (‘NTM’) to transfer the benefits from his defined-benefit (‘DB’) scheme with British Steel (‘BSPS’) to a personal pension. He says the advice was unsuitable for him and believes this has caused a ... (11 pages)View decision -
Decision Reference DRN-3662706
6 Dec 2022 Portal Financial Services LLP UpheldPensions and AnnuitiesDRN-3662706 The complaint Mr C has complained that Portal Financial Services LLP (Portal) recommended he invest in unsuitable funds that weren’t within the risk he was willing to take. What happened Mr C has told us that his first contact with Portal was in late 2013, and that this contact... (7 pages)View decision -
Decision Reference DRN-3842135
6 Dec 2022 Zurich Assurance Ltd UpheldInvestmentsDRN-3842135 The complaint Mrs Y complained, through a claims management company, that Zurich Assurance Ltd trading as Allied Dunbar Assurance plc provided unsuitable advice in 1997 when it recommended her to invest in a fund that she feels was too risky for her. She is also unhappy that sh... (6 pages)View decision -
Decision Reference DRN-3746041
6 Dec 2022 QIC Europe Ltd UpheldInsuranceDRN-3746041 The complaint Mr L complains about QIC Europe Ltd’s (QIC) handling of a claim made under his buildings insurance policy. Any references to QIC include its agents. What happened In February 2022 Mr L made a claim to QIC. He said the roof of his house had been damaged by a storm.... (2 pages)View decision -
Decision Reference DRN-3734257
6 Dec 2022 NewDay Ltd UpheldBanking and PaymentsDRN-3734257 The complaint Ms B is unhappy how NewDay Ltd trading as Aqua (NewDay) handled her request for help to recover money following the cancellation of her son’s holiday. What happened On 23 October 2019 Ms B went with her son to arrange a trip abroad for him. They visited a travel a... (3 pages)View decision -
Decision Reference DRN-3814002
6 Dec 2022 Monzo Bank Ltd UpheldBanking and PaymentsDRN-3814002 The complaint Mr R is unhappy that Monzo Bank Ltd won’t refund the money he lost after he fell victim to an ‘authorised push payment’ (“APP”) scam. What happened The background to this complaint is well-known to both parties, so I won’t repeat it all here. But briefly, and base... (4 pages)View decision -
Decision Reference DRN-3723526
6 Dec 2022 Inter Partner Assistance SA UpheldInsuranceDRN-3723526 The complaint Mr M complains about how Inter Partner Assistance SA (IPA) handled his travel insurance claim. My references to IPA include its agents. What happened Mr M had single trip travel insurance insured by IPA. In October 2021 he claimed on the policy for lost baggage on... (2 pages)View decision -
Decision Reference DRN-3844227
6 Dec 2022 Target Servicing Limited UpheldMortgagesDRN-3844227 The complaint Mr K and Miss M complain that Target Servicing Limited (“Target”) wouldn’t allow them to redeem their help to buy loan, which caused them delays. What happened Mr K and Miss M bought a flat in August 2015 with the assistance of the help to buy scheme. The help to ... (12 pages)View decision -
Decision Reference DRN-3836805
6 Dec 2022 Liverpool Victoria Insurance Company Limited UpheldInsuranceDRN-3836805 The complaint Mr H complains about Liverpool Victoria Insurance Company Limited’s handling of a claim made under his home insurance policy. What happened Mr H has a home insurance policy underwritten by Liverpool Victoria (LV) which covers his property and its contents. He made... (4 pages)View decision
