We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 121876 results
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Decision Reference DRN-3642592
7 Feb 2023 Bloomfield Financial Limited UpheldPensions and AnnuitiesDRN-3642592 The complaint Mr B complains about the advice given by Bloomfield Financial Limited to transfer the benefits from his defined-benefit (‘DB’) occupational pension scheme (‘OPS’) to his defined contribution (‘DC’) group personal pension (‘GPP’). He says the advice was unsuitable ... (13 pages)View decision -
Decision Reference DRN-3951267
7 Feb 2023 QIC Europe Ltd UpheldInsuranceDRN-3951267 The complaint Miss H complains about QIC Europe Ltd (QIC), declining a claim under her home insurance policy for damage to a greenhouse at her property caused by bad weather. QIC use agents to administer the policy and to assess claims. Reference to QIC includes these agents. W... (6 pages)View decision -
Decision Reference DRN-3882425
7 Feb 2023 Perren Consultants Ltd UpheldClaims ManagementDRN-3882425 The complaint Mr B complains about how Perren Consultants Ltd have handled a “Plevin” claim for him. What happened In November 2021, Mr B said Perren called him about a further claim he could make about his mis-sold payment protection insurance (PPI) – a “Plevin” claim. He said... (3 pages)View decision -
Decision Reference DRN-3790805
7 Feb 2023 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-3790805 The complaint Mr R complains about the time taken by HSBC UK Bank Plc to reimburse him after flight arrangements he’d paid for using his credit card were cancelled due to the Covid-19 pandemic. What happened Mr R arranged flights with a third party booking agent, E. The flights... (2 pages)View decision -
Decision Reference DRN-3918927
7 Feb 2023 Wealth At Work Limited UpheldInvestmentsDRN-3918927 The complaint Mr H complains about delays caused by Wealth At Work Limited (WAW) when transferring his investments to another provider. What happened The details of this complaint are well known to both parties, so I won’t repeat them again here. The facts are not in dispute, s... (3 pages)View decision -
Decision Reference DRN-3933405
7 Feb 2023 ReAssure Limited UpheldInvestmentsDRN-3933405 The complaint Mrs J, together with Mr J as trustees of the J trust, complains about the way ReAssure Limited has administered Mrs J’s whole of life policy. What happened The background to this complaint is detailed and is well known to both parties so I won’t repeat it here. I ... (7 pages)View decision -
Decision Reference DRN-3951687
7 Feb 2023 Startline Motor Finance Limited UpheldConsumer CreditDRN-3951687 The complaint Mr L complains about the quality of a car he has been financing through an agreement with STARTLINE MOTOR FINANCE LIMITED (“Startline”). What happened I issued my provisional decision on this complaint in early January 2023. An extract from that provisional decisi... (5 pages)View decision -
Decision Reference DRN-3946054
7 Feb 2023 Nationwide Building Society UpheldBanking and PaymentsDRN-3946054 The complaint Mr L is unhappy that Nationwide Building Society allowed his grandfather to open a Junior ISA (“JISA”) on his behalf. Mr L, who is a child, is represented here by his mother, whom I’ll refer to as Mrs R. What happened In January 2013, Mr L’s grandfather visited a ... (6 pages)View decision -
Decision Reference DRN-3951629
7 Feb 2023 Arthur J. Gallagher (UK) Ltd UpheldInsuranceDRN-3951629 The complaint B, a limited company, complains Arthur J. Gallagher (UK) Ltd (AJG) have caused delays and unnecessary distress and inconvenience when renewing an insurance policy. B is being represented by its director, who I’ll refer to as Mr H. What happened The background of t... (4 pages)View decision -
Decision Reference DRN-3594125
7 Feb 2023 Society of Lloyd's UpheldInsuranceDRN-3594125 The complaint A company, which I’ll refer to as L, complains about Society of Lloyd’s handling of a motor claim under its fleet insurance policy. Any reference to Society of Lloyd’s (SOL) in this decision includes the underwriting syndicate at SOL that underwrites L’s policy. M... (4 pages)View decision
