We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 121876 results
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Decision Reference DRN-3287195
6 Feb 2023 Quadros Financial Solutions Limited UpheldPensions and AnnuitiesDRN-3287195 The complaint Mr T complains that Quadros Financial Solutions Limited (“Quadros”) provided him with unsuitable advice that resulted in the transfer of some pension benefits to a new self-invested personal pension (“SIPP”) in July 2017. What happened Mr T has been assisted in ma... (5 pages)View decision -
Decision Reference DRN-3940895
6 Feb 2023 Allianz Insurance Plc UpheldInsuranceDRN-3940895 The complaint Mr R has complained about Allianz Insurance Plc’s decision to reject his claim under a Motor Trade Select insurance policy. What happened Mr R agreed to swap a vehicle he owned, which I’ll refer to as ‘vehicle M’, plus an additional amount in cash, for a van. He’d... (3 pages)View decision -
Decision Reference DRN-3795293
6 Feb 2023 Gallium Fund Solutions Limited UpheldInvestmentsDRN-3795293 The complaint Ms W is complaining about a three-year bond issued by Basset & Gold Plc (“B&G plc”). She says the bond (held in an individual savings account (“ISA”) wrapper) was mis-sold to her by Basset Gold Limited (“BG Ltd”), an appointed representative of Gallium Fun... (5 pages)View decision -
Decision Reference DRN-3725431
6 Feb 2023 Revolut Ltd UpheldBanking and PaymentsDRN-3725431 The complaint Mr S is unhappy that Revolut Ltd won’t refund money he lost as a result of a third-party scam. What happened Mr S told us that in March 2022, he clicked a link on an advert which led to a website. He said someone then called him who passed his details on to an org... (5 pages)View decision -
Decision Reference DRN-3580926
6 Feb 2023 U K Insurance Limited UpheldInsuranceDRN-3580926 The complaint Mrs H complains U K Insurance Limited handled her residential buildings insurance claim poorly. Mrs H’s been represented by a loss assessor (LA) for her claim. For ease, in places I have referred to its actions as being her own. UKI’s had various agents involved i... (6 pages)View decision -
Decision Reference DRN-3874882
6 Feb 2023 Commsave Credit Union Limited UpheldConsumer CreditDRN-3874882 The complaint Mr W complains that Commsave Credit Union (“Commsave”) lent to him irresponsibly. What happened Mr W took out a series of loans with Commsave from January 2015 to October 2021. Some of these were regular unsecured loans, others were revolving credit arrangements w... (4 pages)View decision -
Decision Reference DRN-3948435
6 Feb 2023 Ageas Insurance Limited UpheldInsuranceDRN-3948435 The complaint Mr G complains about the value Ageas Insurance Limited offered for his car after he made a claim on his car insurance policy. What happened The details of this complaint are well known to both parties, so I won’t repeat them in detail here. Instead, I’ll focus on ... (2 pages)View decision -
Decision Reference DRN-3948430
6 Feb 2023 Zurich Assurance Ltd UpheldPensions and AnnuitiesDRN-3948430 The complaint Mrs L complains that Zurich Assurance Ltd mis-sold her a Free Standing Additional Voluntary Contribution (FSAVC) plan. What happened Mrs L met one of Zurich’s advisers in 1993, when she was 26 years old and earning £16,900 per year as a teacher. Mrs L had been a m... (3 pages)View decision -
Decision Reference DRN-3846068
6 Feb 2023 TSB Bank plc UpheldBanking and PaymentsDRN-3846068 The complaint Mrs H complains that her TSB Bank plc online banking facility doesn’t work. What happened Mrs H has a current account with TSB and had been using its online banking facility until May 22. Mrs H has told us that since May 2022 she’s been unable to reliably access ... (2 pages)View decision -
Decision Reference DRN-3948375
6 Feb 2023 AA Underwriting Insurance Company Limited UpheldInsuranceDRN-3948375 The complaint Mrs D is unhappy her storm damage claim has been declined by AA Underwriting Insurance Company Limited (AA). What happened In November 2021 Mrs D’s chimney was damaged during a storm, so she made a claim to AA, her buildings insurer. AA sent a surveyor to inspect ... (8 pages)View decision
