We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 120436 results
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Decision Reference DRN-3822455
13 Dec 2022 Allianz Insurance Plc UpheldInsuranceDRN-3822455 The complaint Mr R, on behalf of Livegrange Limited (LL), complains that its commercial property insurer, Allianz Insurance Plc, damaged kitchen units following a claim at its property. LL say the dispute that followed has meant the restoration works have been on hold since 202... (3 pages)View decision -
Decision Reference DRN-3557856
13 Dec 2022 AM Marketing Group Ltd UpheldConsumer CreditDRN-3557856 The complaint Mr K complains about the way AM Marketing Group Ltd (AMMG) ended a hire agreement he had with them, for the use of a car. Throughout this complaint, Mr K has been represented by a third party. But for ease, I’ll just to refer to Mr K. What happened In January 2020... (3 pages)View decision -
Decision Reference DRN-3855201
13 Dec 2022 Lloyds Bank General Insurance Limited UpheldInsuranceDRN-3855201 The complaint Mr A has complained about the service and settlement he received from Lloyds Bank General Insurance Limited (Lloyds) following a fire damage claim he made on his contents insurance policy. What happened Mr A made a claim on his contents insurance policy following ... (7 pages)View decision -
Decision Reference DRN-3748088
13 Dec 2022 Omni Capital Retail Finance Limited UpheldConsumer CreditDRN-3748088 The complaint Mr G complains that Omni Capital Retail Finance Limited (“OCRF”) rejected his claim against it under section 75 of the Consumer Credit Act 1974 (“the Act”) in relation to his purchase of some solar panels. Mr G is represented in this complaint by a claims manageme... (2 pages)View decision -
Decision Reference DRN-3855937
13 Dec 2022 National Westminster Bank Plc UpheldMortgagesDRN-3855937 The complaint Mr S complains about delays by National Westminster Bank Plc when he applied for a mortgage. Interest rates increased during the delays. Mr S asks that NatWest applies the rate he chose when he applied, or compensates him for the higher rate he’s paying to another... (4 pages)View decision -
Decision Reference DRN-3712605
13 Dec 2022 Forester Life Limited UpheldInvestmentsDRN-3712605 The complaint Mrs F complains on behalf of her daughter, Miss F, that Forester Life Limited lost a document containing personal information whilst updating Miss F’s details. What happened Miss F is the beneficial owner of a savings plan held with Foresters. Mrs F manages this a... (3 pages)View decision -
Decision Reference DRN-3388063
13 Dec 2022 Interactive Investor Services Limited UpheldPensions and AnnuitiesDRN-3388063 The complaint Mr H complains that Interactive Investor Services Limited (IISL) delayed the transfer of his self-invested personal pension plan (SIPP) to another provider resulting in investment losses. It then dealt with his complaint about this poorly and failed to respond to ... (3 pages)View decision -
Decision Reference DRN-3746503
13 Dec 2022 Metro Bank PLC UpheldBanking and PaymentsDRN-3746503 The complaint A company, which I’ll refer to as G, complains about the handling by Metro Bank PLC of its request to switch banks under the incentivised business banking switch scheme. Mr D, a director of G, brings the complaint on G's behalf. What happened The circumstance... (3 pages)View decision -
Decision Reference DRN-3838188
13 Dec 2022 British Gas Insurance Limited UpheldInsuranceDRN-3838188 The complaint Mrs P has complained about how British Gas Insurance Limited (British Gas) dealt with a claim under her home emergency policy. What happened Mrs P contacted British Gas to send an engineer. Mrs P complained to British Gas because it sent multiple engineers who did... (2 pages)View decision -
Decision Reference DRN-3854012
13 Dec 2022 Heron House Financial Management Limited UpheldPensions and AnnuitiesDRN-3854012 The complaint Mr W complains about the advice given by Heron House Financial Management Limited (‘Heron House’) to transfer the benefits from his defined-benefit (‘DB’) scheme with British Steel (‘BSPS’) to a personal pension. He says the advice was unsuitable for him and belie... (14 pages)View decision
