We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 121876 results
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Decision Reference DRN-3734339
4 Feb 2023 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-3734339 The complaint Mr A complains about Barclays Bank UK PLC, trading as Barclaycard, service when he was given misinformation on an interest free deal. What happened In early 2022, Mr A accepted a three-month interest free purchase offer on his Barclaycard. Following incorrect advi... (3 pages)View decision -
Decision Reference DRN-3929306
3 Feb 2023 Fortegra Europe Insurance Company Ltd UpheldInsuranceDRN-3929306 The complaint Mr C complains that Fortegra Europe Insurance Company Ltd declined a claim for stained sofa cushions under his furniture protection plan. Fortegra uses a third party company to administer these plans and handle claims, and most of Mr C’s correspondence has been wi... (2 pages)View decision -
Decision Reference DRN-3181448
3 Feb 2023 Lighthouse Advisory Services Limited UpheldPensions and AnnuitiesDRN-3181448 The complaint Mr G complains about the suitability of the advice provided by Lighthouse Advisory Services Limited (“Lighthouse”) in October 2017 to transfer the value of his safeguarded benefits in the British Steel Pension Scheme (“BSPS”) to a personal pension plan (“PPP”). Wh... (16 pages)View decision -
Decision Reference DRN-3882208
3 Feb 2023 Metro Bank PLC UpheldBanking and PaymentsDRN-3882208 The complaint Ms D is unhappy Metro Bank PLC hasn’t reimbursed funds she lost to a safe account scam. What happened On 5 January 2022, Ms D received a call from someone she believed was Metro. They convinced her that her account was compromised, and she needed to move her funds... (3 pages)View decision -
Decision Reference DRN-3944997
3 Feb 2023 Gallium Fund Solutions Limited UpheldInvestmentsDRN-3944997 The complaint Mrs N complains to Gallium Fund Solutions Limited about a three year bond issued by Basset & Gold Plc (“B&G plc”). She says the bond was mis-sold to her, and that she was misled into thinking it was safe (in particular that it had a regulated status and Fi... (26 pages)View decision -
Decision Reference DRN-3910471
3 Feb 2023 TenetConnect Limited UpheldPensions and AnnuitiesDRN-3910471 The complaint Mr E complains about the poor service he received from TenetConnect Limited concerning advice to potentially transfer out of his defined-benefit (DB) pension scheme. Mr E believes he’s suffered a financial loss as a result. Mr E was advised by a financial adviser ... (8 pages)View decision -
Decision Reference DRN-3801353
3 Feb 2023 Inter Partner Assistance SA UpheldInsuranceDRN-3801353 The complaint Mrs and Mr T complain about Inter Partner Assistance SA’s (IPA) settlement of their travel insurance claim. My references to IPA include its claim handler agent. What happened Mrs and Mr T had travel insurance through a bank account, IPA was the insurer. Mrs and M... (2 pages)View decision -
Decision Reference DRN-3767556
3 Feb 2023 Casualty & General Insurance Company (Europe) Ltd UpheldInsuranceDRN-3767556 The complaint Mrs B has complained that Casualty & General Insurance Company (Europe) Limited (“C&G”) has declined to make payment in full for treatment for her dog. What happened The background to this complaint is well known to both parties so I won’t repeat it her in... (2 pages)View decision -
Decision Reference DRN-3945476
3 Feb 2023 Wesleyan Assurance Society UpheldPensions and AnnuitiesDRN-3945476 The complaint Mr K complains that a business Wesleyan Assurance Society (Wesleyan) is responsible for, provided unsuitable advice to take out a Stakeholder pension. He says instead he should've been advised to look at his options within his employer's scheme and take ... (6 pages)View decision -
Decision Reference DRN-3944803
3 Feb 2023 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-3944803 The complaint Mr W complains that Options UK Personal Pensions LLP (“Options” - formerly Carey Pensions) accepted his investment into a self-invested personal pension (SIPP) when, he says, it shouldn’t have accepted business from the business who introduced him to Options; Cale... (45 pages)View decision
