We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 120436 results
-
Decision Reference DRN-3700795
13 Dec 2022 RCI Financial Services Limited UpheldConsumer CreditDRN-3700795 The complaint Mrs P complains about the quality of a car she has been financing though an agreement with RCI Financial Services Limited (“RCI), trading as Nissan Finance. What happened The details of this complaint are well known to both parties, so I won’t repeat them again he... (3 pages)View decision -
Decision Reference DRN-3821095
12 Dec 2022 Virgin Media Mobile Finance Limited UpheldConsumer CreditDRN-3821095 The complaint Mrs C complains that an iPad acquired with finance from Virgin Media Mobile Finance Limited wasn’t of satisfactory quality. What happened In July 2020 Mrs C was supplied with an iPad and entered into a loan agreement with Virgin. In June 2022 Mrs C experienced iss... (2 pages)View decision -
Decision Reference DRN-3850552
12 Dec 2022 British Gas Insurance Limited UpheldInsuranceDRN-3850552 The complaint Mr W complains about British Gas Insurance Limited (“British Gas”) for the way it dealt with repairs to his boiler. He wants British Gas to reimburse him for part of the costs of his replacement boiler. What happened Mr W had a type of boiler which stopped being p... (3 pages)View decision -
Decision Reference DRN-3769918
12 Dec 2022 Vauxhall Finance plc UpheldConsumer CreditDRN-3769918 The complaint Mr R has complained about the support he received from Vauxhall Finance plc (VF) when he was in financial hardship. When I refer to what Mr R has said, and VF have said, it should also be taken to include things said on their behalf. What happened In April 2018, M... (5 pages)View decision -
Decision Reference DRN-3734319
12 Dec 2022 AXA PPP Healthcare Limited UpheldInsuranceDRN-3734319 The complaint Mrs B complains about how AXA PPP Healthcare Limited dealt with a claim against her private medical insurance policy. Mrs B’s husband, Mr B, is helping her to bring the complaint. What happened The details of this complaint are well known to both parties, so I wo... (3 pages)View decision -
Decision Reference DRN-3805865
12 Dec 2022 Santander UK Plc UpheldInvestmentsDRN-3805865 The complaint Mr M has complained about a loss in the value of the stocks and shares ISA he holds with Santander UK Plc. What happened In November 2021 Mr M’s ISA was valued at around £180,000, and by February 2022 it was worth around £170,000. Mr M became concerned that Santan... (2 pages)View decision -
Decision Reference DRN-3854637
12 Dec 2022 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-3854637 The complaint Mr D has appointed a claims management company ("the CMC") to bring a complaint on his behalf. In summary, the CMC says Mr D has suffered consumer detriment due to investing in an unsuitable Self-Invested Personal Pension (SIPP) and says Options UK Perso... (45 pages)View decision -
Decision Reference DRN-3848279
12 Dec 2022 Bank of Scotland Plc UpheldBanking and PaymentsDRN-3848279 The complaint Ms O complained that Bank of Scotland plc, trading as Halifax, unfairly refused her cash withdrawal and this caused her inconvenience and distress. What happened Ms O visited a Halifax branch on 4 March 2022 to withdraw £8,000 cash from her passbook account. Howev... (3 pages)View decision -
Decision Reference DRN-3848310
12 Dec 2022 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-3848310 The complaint Mr C complains that Barclays Bank UK PLC has not fairly compensated him for the stress the bank caused when investigating his romance scam claim. What happened The detailed background to this complaint is well known to both parties and was outlined in the provisio... (4 pages)View decision -
Decision Reference DRN-3721266
12 Dec 2022 Metro Bank PLC UpheldBanking and PaymentsDRN-3721266 The complaint Mrs M is unhappy with the way Metro Bank PLC (‘Metro Bank’) handled her claim for a refund of a payment she made using her Metro Bank debit card. What happened On 13 February 2020, Mrs M used her Metro Bank debit card to pay a travel agent I’ll call ‘T’ £1,681.11 ... (3 pages)View decision
