We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 121876 results
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Decision Reference DRN-3815722
3 Feb 2023 Sainsbury's Bank Plc UpheldBanking and PaymentsDRN-3815722 The complaint Mr J complains about how Sainsbury's Bank Plc (“Sainsbury’s”) dealt with his financial difficulties and that it reported his account as being in default. What happened In 2021, Mr J got in touch with a debt charity to help him with his financial difficulties.... (3 pages)View decision -
Decision Reference DRN-3358533
3 Feb 2023 St. James's Place Wealth Management Plc UpheldInvestmentsDRN-3358533 The complaint Mr B complains about St. James’s Place Wealth Management Plc (SJP) as he says their admin centre were inactive after his adviser stepped down. What happened Mr B’s financial adviser worked for a firm which was an appointed representative of SJP. SJP are responsibl... (3 pages)View decision -
Decision Reference DRN-3833510
3 Feb 2023 QIC Europe Ltd UpheldInsuranceDRN-3833510 The complaint Mrs H and Mr H complain about QIC Europe Ltd (“QIC”) for declining their claim for the roof of their garage, which was damaged during storm conditions. They want QIC to reimburse the costs that they have incurred in replacing the garage roof. What happened Mrs H a... (3 pages)View decision -
Decision Reference DRN-3887926
3 Feb 2023 Tandem Motor Finance Limited UpheldConsumer CreditDRN-3887926 The complaint Mr M complains that Tandem Motor Finance Limited (“Tandem”), trading as Oplo CF Ltd irresponsibly granted him a hire purchase agreement he couldn’t afford to repay. What happened In November 2016, Mr M acquired a used car financed by a hire purchase agreement from... (3 pages)View decision -
Decision Reference DRN-3945349
3 Feb 2023 Bank Of Baroda (UK) Limited UpheldBanking and PaymentsDRN-3945349 The complaint Mr H, via a representative, has complained that Bank of Baroda (UK) Limited (“Bank of Baroda”) took too long to update the account holders on an account he has. What happened After the complaint was referred to the Financial Ombudsman, Bank of Baroda agreed to pay... (3 pages)View decision -
Decision Reference DRN-3817142
3 Feb 2023 Klarna Bank AB (publ) UpheldConsumer CreditDRN-3817142 The complaint Mr S complains about the service he received from Klarna Bank AB (publ) (“Klarna”) when he purchased a television. He says it failed to make clear its repayment process, and as a result it’s unfairly charged him late payment fees and affected his credit rating. Wh... (4 pages)View decision -
Decision Reference DRN-3936735
3 Feb 2023 Kingsway Insurance Services Ltd UpheldInsuranceDRN-3936735 The complaint Mrs M has complained about Kingsway Insurance Services Ltd (KIS). She isn’t happy about the way it sold her a commercial property insurance policy. What happened I looked at this case and provided my initial thoughts in my provisional decision as follows; Mrs M re... (5 pages)View decision -
Decision Reference DRN-3862338
3 Feb 2023 Ecclesiastical Insurance Office Plc UpheldInsuranceDRN-3862338 The complaint Mr and Mrs J complain that Ecclesiastical Insurance Office Plc declined a claim on their home insurance for damage to a glass patio door. Ecclesiastical are the underwriters of this policy (the insurer). Part of this complaint concerns the actions of its supplier.... (4 pages)View decision -
Decision Reference DRN-3866660
3 Feb 2023 Society of Lloyd's UpheldInsuranceDRN-3866660 The complaint S complains about the way the Society of Lloyd's (Lloyds) has handled a claim it made on its commercial motor insurance policy following an impact with a third party What happened In December 2020 S’s lorry was impacted by a third-party forklift (TP). Initial... (5 pages)View decision -
Decision Reference DRN-3944405
3 Feb 2023 Metro Bank PLC UpheldBanking and PaymentsDRN-3944405 The complaint In summary, Mr H has complained that Metro Bank Plc, returned an international payment that was made into his bank account with Metro. Mr H says the sender of the payment has now become insolvent and that he can’t recover the money that Metro returned. He wants M... (4 pages)View decision
