We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 121876 results
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Decision Reference DRN-3787891
3 Feb 2023 Gallium Fund Solutions Limited UpheldInvestmentsDRN-3787891 The complaint Mr W complains he was mis-sold an investment bond (held in an ISA wrapper) by Basset Gold Limited (“BG Ltd”) an appointed representative of Gallium Fund Solutions Limited (“Gallium”). He says the bond carried high risk and the information relating to it was mislea... (5 pages)View decision -
Decision Reference DRN-3778290
3 Feb 2023 Gallium Fund Solutions Limited UpheldInvestmentsDRN-3778290 The complaint In September 2017, Mrs J invested a total of £7,340 in two 3 Year Compounding High Yield IFISA Bonds with Basset & Gold Plc ("B&G Plc"). She says that she was mis-sold the investments by Basset Gold Limited ("BG Ltd") and this has resul... (5 pages)View decision -
Decision Reference DRN-3945012
3 Feb 2023 Helvetia Global Solutions Ltd UpheldInsuranceDRN-3945012 The complaint Mr M has complained about the way his insurer, Helvetia Global Solutions Ltd (“Helvetia”), dealt with a claim he made on his motor breakdown insurance policy. Helvetia is the underwriter of this policy i.e., the insurer. Part of this complaint concerns the actions... (4 pages)View decision -
Decision Reference DRN-3455690
3 Feb 2023 Everyday Lending Limited UpheldConsumer CreditDRN-3455690 The complaint Miss H complains Everyday Lending Limited trading as Trusttwo (‘Trusttwo’) irresponsibly lent to her. What happened Miss H was approved for a £5,000 guarantor loan by Trusttwo in February 2020. Miss H complained this loan was irresponsibly lent to her. After bring... (3 pages)View decision -
Decision Reference DRN-3341067
3 Feb 2023 Niche Independent Financial Advisers Limited UpheldPensions and AnnuitiesDRN-3341067 The complaint Mr T complains about the advice given by Niche Independent Financial Advisers Limited to transfer the benefits from his defined-benefit (‘DB’) occupational pension scheme to a self- invested personal pension (SIPP). He says the advice was unsuitable for him and be... (13 pages)View decision -
Decision Reference DRN-3900271
3 Feb 2023 Everyday Lending Limited UpheldConsumer CreditDRN-3900271 Complaint Mrs A has complained about a guarantor loan Everyday Lending Limited (trading as “George Banco”.com) provided to her. She says the loan was unaffordable. Background George Banco provided Mrs A with a guarantor loan for £4,000.00 in July 2018. This loan had an APR of 6... (3 pages)View decision -
Decision Reference DRN-3924539
3 Feb 2023 esure Insurance Limited UpheldInsuranceDRN-3924539 The complaint Mrs H complains that esure Insurance Limited made an unfair offer to settle a claim she made on her car insurance policy. What happened Mrs H insured her car with esure. She made a claim for damage to her car after she was involved in an accident. esure declared i... (4 pages)View decision -
Decision Reference DRN-3903848
3 Feb 2023 Haven Insurance Company Limited UpheldInsuranceDRN-3903848 The complaint Mrs J complains that Haven Insurance Company Limited mishandled her claim on a taxi insurance policy. Where I refer to Haven, I refer to the above-named insurance company and I include claims- handlers and others insofar as I hold Haven responsible for their acts ... (3 pages)View decision -
Decision Reference DRN-3944472
3 Feb 2023 Santander UK Plc UpheldMortgagesDRN-3944472 The complaint This complaint has been brought on behalf of the estate of Ms J by the executor, who I’ll refer to as Mr E. Mr E says Santander UK Plc has been unfair in the way its dealt with the mortgage account. He asks that Santander accepts repayment of the mortgage from him... (2 pages)View decision -
Decision Reference DRN-3785512
3 Feb 2023 QIC Europe Ltd UpheldInsuranceDRN-3785512 The complaint Mr L has complained about the actions of an agent when attending his property as part of QIC Europe Ltd’s consideration of an escape of water claim. What happened In May 2022 Mr L reported an escape of water from a bathroom which caused damage to his bungalow. Inc... (3 pages)View decision
