We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 121876 results
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Decision Reference DRN-3793406
2 Feb 2023 Gallium Fund Solutions Limited UpheldInvestmentsDRN-3793406 The complaint In November 2017, Mr P invested £40,000 into a 5 Year Compounding High-Yield Bond with Basset & Gold Plc (“B&G plc”). He says that he was mis-sold the investment by Basset Gold Limited (“BG Ltd”), an appointed representative of Gallium Fund Solutions Limit... (5 pages)View decision -
Decision Reference DRN-3929484
2 Feb 2023 NewDay Ltd UpheldBanking and PaymentsDRN-3929484 The complaint Mrs C complains that NewDay Ltd trading as Aqua (“NewDay”) was irresponsible when it opened a credit card facility for her. What happened NewDay opened a credit card account for Mrs C in January 2020 in with a credit limit of £900. This type of credit was an open-... (3 pages)View decision -
Decision Reference DRN-3525347
2 Feb 2023 The Co-operative Bank Plc UpheldBanking and PaymentsDRN-3525347 The complaint Mr W has complained that The Co-operative Bank Plc (“Co-op”) rejected his claim against it under Section 75 of the Consumer Credit Act 1974. What happened Mr W bought a biomass boiler for his home in 2015 from a supplier. The purchase was part- funded by his credi... (3 pages)View decision -
Decision Reference DRN-3816492
2 Feb 2023 Gallium Fund Solutions Limited UpheldInvestmentsDRN-3816492 The complaint Mr D complains that he was mis-sold a bond by Gallium Fund Solutions Limited in 2017. He says the bond was unsuitable for him based on the level of risk associated with it. Mr D is being represented in this complaint by his nephew. However, for ease of reference, ... (5 pages)View decision -
Decision Reference DRN-3845262
2 Feb 2023 Gallium Fund Solutions Limited UpheldInvestmentsDRN-3845262 The complaint Mr D complains that he was mis-sold a bond by Gallium Fund Solutions Limited in 2017. He says the bond was unsuitable for him based on the level of risk associated with it. Mr D is being represented in this complaint by his nephew. However, for ease of reference, ... (5 pages)View decision -
Decision Reference DRN-3452754
2 Feb 2023 Vanguard Asset Management, Ltd UpheldInvestmentsDRN-3452754 The complaint Mr D has complained about the service received from Vanguard Asset Management, Ltd (Vanguard). His complaint is about the way Vanguard handled a request to transfer his ISA from a third-party provider (Party A). Mr D is unhappy with the time it took to process the... (3 pages)View decision -
Decision Reference DRN-3902266
2 Feb 2023 Society of Lloyd's UpheldInsuranceDRN-3902266 The complaint M Limited (through its director Mr Q) complains that Society of Lloyd’s mishandled a claim on a minibus insurance policy. Where I refer to Lloyd’s, I refer to the relevant syndicate at Lloyd’s and I include call-handlers and others insofar as I hold Lloyd’s respon... (3 pages)View decision -
Decision Reference DRN-3941288
2 Feb 2023 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-3941288 The complaint Mr M complains that an unregulated business called Commercial Land and Property Brokers (“CL&P”) introduced him to Options UK Personal Pensions LLP, (“Options”, which was trading as Carey Pensions UK LLP at the time of the relevant events) and gave him advice ... (42 pages)View decision -
Decision Reference DRN-3942407
2 Feb 2023 Nationwide Building Society UpheldBanking and PaymentsDRN-3942407 The complaint Mr C complains about the difficulty he experienced in accessing his savings account with Nationwide Building Society and the level of customer service he received. What happened In May 2022, Mr C tried to log on to his savings account using online banking. A messa... (5 pages)View decision -
Decision Reference DRN-3712925
2 Feb 2023 The Royal London Mutual Insurance Society Limited UpheldInsuranceDRN-3712925 The complaint Miss G has complained that The Royal London Mutual Insurance Society Limited mis-sold a policy to her, has not yet made a decision on her income protection claim or waived her premium. What happened The details of this complaint are well known to both parties, I w... (2 pages)View decision
