We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 121876 results
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Decision Reference DRN-3277958
1 Feb 2023 Graham Carter Financial Services Limited UpheldInvestmentsDRN-3277958 The complaint The executors of the estate of Mrs R complain that Graham Carter Financial Services Limited trading as Graham Carter & Co gave unsuitable investment advice. They also complain that Graham Carter & Co failed to review Mrs R’s investment portfolio which has ... (3 pages)View decision -
Decision Reference DRN-3844480
1 Feb 2023 QIC Europe Ltd UpheldInsuranceDRN-3844480 The complaint Mr P has complained that QIC Europe Ltd (QIC) unfairly declined part of a claim for storm damage under his home insurance policy. What happened Following a storm, Mr P found damage to the boundary wall, the porch and the gable verge pointing of his home. So, he co... (3 pages)View decision -
Decision Reference DRN-3936357
1 Feb 2023 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-3936357 The complaint Ms M complains that Options UK Personal Pensions LLP (formerly Carey Pensions) (‘Options’) shouldn’t have accepted a transfer of her occupational pension scheme into a self-invested personal pension (‘SIPP’). What happened In early 2012, Ms M spoke with a represen... (44 pages)View decision -
Decision Reference DRN-3938649
1 Feb 2023 Sun Life Assurance Company of Canada (U.K.) Limited UpheldInvestmentsDRN-3938649 The complaint Mr H complained about the way Sun Life Assurance Company of Canada (U.K.) Limited (‘Sun Life’) handled his query about a proposed increase in his Income Replacement Plan payments. He also felt he was misled about the plan benefits and not told that the value of hi... (6 pages)View decision -
Decision Reference DRN-3818343
1 Feb 2023 Gallium Fund Solutions Limited UpheldInvestmentsDRN-3818343 The complaint Ms V complains she was mis-sold investment bonds by Basset Gold Limited (BG Ltd) which has caused her a financial loss as they weren’t secure and she hasn’t received a return on her investment. Background The B&G Plc Bond Ms V invested in a B&G Plc four-ye... (5 pages)View decision -
Decision Reference DRN-3845397
1 Feb 2023 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-3845397 The complaint Mr M complains that Barclays Bank UK PLC blocked his bank account and wrongly placed a fraud marker against his name causing serious repercussions for him. What happened Mr M had several accounts with Barclays. In July 2021, Mr M started to talk to someone on a da... (4 pages)View decision -
Decision Reference DRN-3453001
1 Feb 2023 Aviva Life & Pensions UK Limited UpheldInvestmentsDRN-3453001 The complaint Mr F complains that Aviva Life & Pensions UK Limited sent him surrender values and statements on his whole of life policies for many years, but now say that the policies were assigned to a pension policy in 1989. What happened Mr F took out two whole of life p... (3 pages)View decision -
Decision Reference DRN-3937449
1 Feb 2023 Domestic & General Insurance Plc UpheldInsuranceDRN-3937449 The complaint Mrs D is unhappy about damage caused to her floor by an engineer during a washing machine repair. Mrs D has breakdown cover for her washing machine under a household warranty provided by Domestic & General Insurance Plc. What happened Mrs D made a claim for th... (3 pages)View decision -
Decision Reference DRN-3751109
1 Feb 2023 Red Sands Insurance Company (Europe) Limited UpheldInsuranceDRN-3751109 The complaint Mr C and Ms L have complained that Red Sands Insurance Company (Europe) Limited (“Red Sands”) has declined their claim for the cost of treatment for their pet dog on the ground that his condition was pre-existing and therefore excluded by their policy. References ... (4 pages)View decision -
Decision Reference DRN-3924278
1 Feb 2023 Mulsanne Insurance Company Limited UpheldInsuranceDRN-3924278 The complaint Mr F complains about how Mulsanne Insurance Company Limited has handled a claim made on his motor insurance policy. He wants it to settle his claim. What happened Mr F’s car was stolen, and he made a claim on his policy. He had recently bought the car privately an... (2 pages)View decision
